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Client Services Manager Jobs in Appleton, WI (NOW HIRING)

J. J. Keller

Client Services Specialist

Neenah, WI · On-site

$17.50 - $23.25/hr

Client Service; Account Management; Audit/Risk/Compliance Employment Type: Full-Time Work Options: In Office at Location Specified Above #LI-Onsite Work Hours: Monday - Friday 8am - 430pm Position ...

Pace

Client Services Team Lead

Green Bay, WI · On-site

$20/hr

Client Services Team Lead Compensation: $20.00 per hour Shift: Tuesday through Friday, 9:00 AM - 6 ... Influences all aspects of performance management including hiring, goal setting, development ...

Compass Group

Environmental Services Manager

Green Bay, WI · On-site

$50K - $55K/yr

Eligible for annual bonus Job Summary As an Environmental Services Operations Manager, you are ... customer/client contact required * Demonstrated progressive growth in the field of health care ...

Pacelabs

Client Services Team Lead

Green Bay, WI · On-site

$20/hr

Client Services Team Lead Compensation: $20.00 per hour Shift: Tuesday through Friday, 9:00 AM - 6 ... Influences all aspects of performance management including hiring, goal setting, development ...

The Ruff House

Client Services at Dog Daycare!

Neenah, WI · On-site

$13.50 - $16.75/hr

Responsibilities include supervising dog daycare play groups, cleaning, As a Client Services Team ... Your duties will also inventory management, providing basic care such as feeding and water changes ...

Nicolet National Bank

Merchant Services Associate

WI · On-site

... Management, Commercial Banking, and Retail Banking team members to support client needs, assist ... The Merchant Services Associate helps support growth of the Bank's merchant card services portfolio ...

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Client Services Manager information

See Appleton, WI salary details

$34.1K

$68.6K

$124.4K

How much do client services manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client services manager in Appleton, WI is $68,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $81,000.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

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Client Services Manager jobs near you

Client Services Specialist

Neenah, WI • On-site

J. J. Keller
See more jobs at J. J. Kellerexternal

$17.50 - $23.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Requisition #: 20788
Functional Area: Client Service; Account Management; Audit/Risk/Compliance
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday 8am - 430pm
Position Summary
J. J. Keller is hiring a Client Services Specialist!
Do you love helping others without being tied to a traditional call-center environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees and your local community? If you answered YES to any of those questions, then this could be the perfect opportunity for you!
For more than 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights that help create safer workplaces and simplify complex compliance requirements. With over 7 million employers across the country relying on guidance like ours, the need for what we do continues to grow.
As a Client Services Specialist, you'll become the primary point of contact for your assigned clients-building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It's a role where you can truly make an impact every day.
If you want to learn more, watch the following video to hear from our Vice President of Client Service: https://www.loom.com/share/314c26b3ccc9415982d20aa90a0c5b26
About our Neenah, WI Corporate Headquarters
There's a lot to love about our home office in Neenah, Wisconsin, including:
  • Jean-friendly environment, every day of the week!
  • Cafe that offers breakfast, lunch and multiple a la carte items
  • FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
  • FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations
Job Responsibilities
  • Client Relationship Management:
    • Establish and maintain relationships with clients and manages the client relationship.
    • Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
    • Educating clients on regulatory requirements, providing interpretations and best practices.
    Service Management:
    • Identifies program improvement opportunities to meet and improve safety program objectives.
    • Monitors client responsibilities to ensure compliance with service requirements.
    • Analyzes compliance trends and, if applicable, developing formal improvement programs.
    • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
    Cross-Functional Collaboration
    • Partners with internal teams on complex client inquiries.
    • Assists implementation team with new clients.
    • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
Qualifications
Experience/Education:
  • 2+ years of total office experience.
  • 1+ year of client services experience in a professional services environment desirable.
  • Post-secondary education in a business-related field preferred.
  • In lieu of degree or experience, would consider a combination of education and related office experience.
  • Experience with J. J. Keller services desirable.
Other Skills/Qualifications:
  • Proficiency in MS Word with intermediate Excel skills required.
  • Strong organizational, problem solving, communication, and critical thinking skills.
  • Knowledge of FMCSR regulations desirable.
  • Effective verbal, written, and presentation skills.
  • Ability to apply regulatory knowledge in a variety of situations.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Runâ„¢
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certificationâ„¢: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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