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Client Services Director Jobs in Indiana (NOW HIRING)

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Client Services Director information

See Indiana salary details

$36.6K

$86.5K

$155.1K

How much do client services director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client services director in Indiana is $86,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $104,200.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Indiana?

The most popular types of Client Services jobs in Indiana are:

What cities in Indiana are hiring for Client Services Director jobs?

Cities in Indiana with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $86,542 per year, or $41.6 per hour.

Director | Day Services

Benchmark Human Services

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Benchmark Human Services rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

225th of 245 rated social care providers

Job description

Job Type
Full-time
Description
Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.
Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country.
We are hiring a Day Services Director to direct the regional activities of the Day Services. The Director will provide service coordination to clients who participate in Northern Indiana Day Services and/or Therapeutic Services, as well as oversee quality of services. Must be willing to flex schedule according to client's needs and meeting schedules.
Benefits:
  • Health, vision and dental insurance
  • Life Insurance
  • 401k plan with company match
  • Tuition Reimbursement
  • Paid Time Off and Sick Time Pay
  • Flexible Spending Accounts (FSA)
  • Advancement Opportunities
  • Employee Discounts
  • Referral Bonuses
  • and More!

Job Responsibilities:
  • Establish and maintain an environment of organization, support, and a meaningful day for participants.
  • Provide vision and leadership for department in planning and implementing community and facility-based, age appropriate activities for participants.
  • Assist with the development and expansion of program services.
  • Overall staff supervision; determining staffing needs, staff selection, training, performance reviews, disciplinary action
  • Provide supervision; determining staffing needs, staff selection, training, performance/incentive reviews, and disciplinary action.
  • Conduct regularly scheduled required training (SAT, MANDT, and other departmental trainings) and staff meetings.
  • Maintain quality client files by completing required file audits and providing guidance on required documentation.
  • Routinely monitor facility programming and make community visits to ensure compliance with health and safety standards and program standards.
  • Ensure compliance with all federal and state regulations, CARF standards, Medicaid Waiver, permits and licensing requirements, as well as policies and procedures of BHS.
  • Coordinate with community resources in order to provide a variety of quality activities for participants.
  • Comply with and implement all protocols related to client health and safety of participants including but not limited to: high risk plans, dining plans, seizure management plans, and personal care schedules.
  • Reasonable suspicion of a crime against an ICF/MR resident must be reported to Indiana State Department of Health and Law Enforcement (Elder Justice Act).
  • Actively participate in Director and departmental meetings, Management Rally, committee meetings, state association meetings, state sponsored meetings, and other meetings as required.
  • Prepare for and participate in both internal and external audits.

For a full and complete list, please contact HR
Qualifications:
  • Valid Indiana Driver's License
  • Bachelor's degree in human services and one (1) year experience working with individuals with intellectual disabilities or five (5) years experience

Interested candidates can apply online at BenchmarkHS.com/Careers
Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.
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