Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM
Where Great Service Meets Seamless Operations The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.
You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.
Why This Role MattersYou play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.
What You Will Be DoingCustomer Experience & Front Desk Support
- Deliver exceptional customer service across all communication channels
- Provide reception/front desk support and handle sensitive requests with discretion
- Build positive relationships with clients and internal teams
Mail, Shipping & Logistics
- Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
- Support shipping and receiving; act as the main contact for related inquiries
Office Operations & Facilities
- Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
- Ensure common areas are organized, stocked, and presentable
- Assist with office moves and general workplace upkeep
Equipment & Administrative Support
- Maintain office equipment and coordinate service requests as needed
- Support print and copy services and monitor equipment functionality
Team Support & Initiative
- Take initiative during downtime and support ad hoc tasks
- Maintain professionalism and assist in training backup staff
What You Must HaveSkills & Competencies
- Strong communication and customer service skills
- Proficient in Microsoft Office
- Organized, adaptable, and able to multitask
- Problem-solver with the ability to work independently
- Professional demeanor
Qualifications
- High school diploma or equivalent
- 1-2 years of relevant experience preferred
- Basic knowledge of computer-based systems
- Able to work assigned hours
Physical Requirements
- Ability to lift up to 60 lbs.
- Comfortable with standing, walking, and basic physical tasks
- Able to operate office equipment
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.