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Client Service Management Jobs (NOW HIRING)

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

Halbert Hargrove

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Associate Client Service Manager

Long Beach, CA · On-site

$60K/yr

The Associate Client Service Manager maintains open communication with clients and team members, assists clients in scheduling their regular appointments with advisors, follows through on all ...

PalAmerican Security

Client Service Manager

San Jose, CA · On-site

$85 - $105/hr

PalAmerican Security - Client Service Manager Are you passionate about ensuring top-notch security ... Provide performance feedback and recognize talent for management roles * Ensure security officers ...

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Gallagher

Client Service Manager

Westborough, MA · On-site

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License.

Gallagher

Client Service Manager

Minneapolis, MN

Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience. * Proficiency ...

VCA Animal Hospital

Client Service Supervisor

Tempe, AZ · On-site

Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client ...

Nexus International

Client Service Manager

Dallas, TX · On-site

Our major clients are looking for top talent to become a Client Services Manager and develop an experience for the consumer to become a loyal customer by being an expert in the field of technology.

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How much do client service management jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is client service management?

Client service management refers to the practice of overseeing and improving relationships with clients to ensure their needs are met and their expectations are exceeded. Professionals in this field act as the main point of contact between an organization and its clients, handling inquiries, resolving issues, and coordinating services. Their goal is to deliver a positive client experience, foster loyalty, and support business growth by ensuring satisfaction throughout the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer relationship management skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and sometimes certifications like ITIL or PMP are typically required. Exceptional communication, conflict resolution, and organizational skills help you stand out in this client-facing role. These competencies are vital for building client trust, ensuring service delivery excellence, and maintaining long-term business relationships.

Is a client service manager a good career?

A client service management role involves overseeing client relationships, ensuring customer satisfaction, and coordinating service delivery. It offers opportunities for leadership, communication, and problem-solving skills, with potential for career advancement and salary growth. Success in this field often requires strong interpersonal skills and industry knowledge.

What do client services managers do?

Client services managers oversee client accounts, ensuring customer satisfaction and addressing issues promptly. They coordinate between clients and internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How does a Client Service Manager typically collaborate with internal teams to address client needs?

Client Service Managers often act as a bridge between clients and various internal departments, such as sales, operations, and product development. They regularly communicate client feedback and requirements to ensure solutions are tailored effectively. Collaboration usually involves cross-functional meetings, joint problem-solving sessions, and ongoing coordination to resolve issues quickly and deliver a seamless experience for clients. Building strong relationships with both clients and internal teams is key to success in this role.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the highest paying job in customer service?

In customer service, senior roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the difference between Client Service Management vs Customer Support Specialist?

AspectClient Service ManagementCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or customer relationship management (CRM) toolsBasic customer service training, sometimes certifications in support tools
Work EnvironmentTypically office-based, managing client accounts and relationshipsOften call centers or help desks, providing technical or service support
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications
Search & Comparison IntentUnderstanding client relationship roles, career paths, or job requirementsTechnical support, troubleshooting, or customer service roles

Client Service Management focuses on building and maintaining long-term client relationships, often involving strategic planning and account management. Customer Support Specialists primarily handle technical issues or inquiries to resolve customer problems quickly. While both roles involve customer interaction, Client Service Management emphasizes relationship growth, whereas Customer Support is more about issue resolution.

More about Client Service Management jobs
What states have the most Client Service Management jobs? States with the most job openings for Client Service Management jobs include:
What job categories do people searching Client Service Management jobs look for? The top searched job categories for Client Service Management jobs are:
Client Service Management jobs near you
Infographic showing various Client Service Management job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Client Service Manager

Client Service Manager

Bergen Logistics

Kennesaw, GA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships with both internal and external clients, with a high level of service. The Client Service Manager requires strong analytical skills to ensure the accuracy of the client’s logistics requirements in a timely, professional, and positive manner.

Duties and Responsibilities

  • Possess a natural tendency to organize and keep track of what is going on. Detailed oriented and can see things through to their conclusion.
  • Proven ability to multitask with flawless attention to detail. Ability to prioritize for maximum efficiency. Strong problem-solving skills.
  • Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines.
  • Ability to see what is needed in advance and shows a sense of urgency.
  • Prepare, analyze, and send daily reports.
  • Coordinate and monitor warehouse inbound and outbound shipments, such as E-commerce, wholesale and retail. Working with appropriate parties to quickly resolve issues that delay timely processing and ensure orders are shipped within the expected windows.
  • Monitor WMS system to track SLA. Address late orders as needed.
  • Communicate with warehouse teams and escalate issues.
  • Prepare reports for senior leaders and clients when needed.
  • Intercept carrier packages as needed.
  • Assist in training new clients on using the WMS.
  • Maintain the most current vendor compliance information, thoroughly and efficiently gather customer information, and educate the client where applicable.
  • Respond to client inquiries in a timely fashion.
  • Research error resolution for inventory issues.
  • Handle complaints, settle disputes and resolve conflicts with clients while maintaining a cooperative working relationship and escalate when necessary.
  • Ensure company policies and procedures are adhered to in a professional manner, providing the highest service to clients.
  • Review billing to identify issues and ensure accuracy.
  • Train and coordinate tasks with the Assistant Client Service Manager

Requirements

  • 1 to 3 years of relevant experience in customer service.
  • A high school diploma or equivalent is preferred.
  • Third Party Logistics experience a plus.
  • Self-motivated and detailed oriented.
  • Strong work ethic with a self-driven desire to succeed.
  • Strong customer service orientation.
  • Proficient: Computer skills (Microsoft/Google).
  • Aligned with Bergen’s How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, having Trust in others, Having Passion for our work and clients, Having good Communication skills and having high Accountability for oneself and others.

*This job posting outlines the key responsibilities and requirements of the position and is not intended to be all-inclusive. Additional duties and responsibilities may be assigned at the company’s discretion.

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, civil union status, domestic partnership status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Benefits

  • Medical, dental, vision, ancillary benefits
  • Flexible spending and dependent care accounts
  • 401(k) match
  • PTO, Sick time, paid holidays
  • Company-paid Employee Assistance Program (EAP)

Expected pay scale is $21 - $23 per hour

*Bergen Logistics, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. Bergen Logistics may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.