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Client Service Management Jobs (NOW HIRING)

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager 📍 Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible ... Tracking programs to monitor departmental goals and provide trend analysis to management * Ensure ...

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for ... Tracking programs to monitor departmental goals and provide trend analysis to management * Ensure ...

Wsgr

Client Service Manager

San Diego, CA · Hybrid

$119K - $161K/yr

Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. * Supports the firm's value reporting strategy in ...

Wsgr

Client Service Manager

Los Angeles, CA · Hybrid

$119K - $161K/yr

Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. * Supports the firm's value reporting strategy in ...

Wsgr

Client Service Manager

Seattle, WA · Hybrid

$119K - $161K/yr

Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. * Supports the firm's value reporting strategy in ...

NFP Corp

AVP, Client Service

Los Angeles, CA · On-site

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... The Client Service Manager will have responsibility for ensuring that every client receives ...

NFP Corp

AVP, Client Service

Los Angeles, CA · On-site

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... The Client Service Manager will have responsibility for ensuring that every client receives ...

CIBC

Client Service Manager

San Francisco, CA · On-site

$90K - $110K/yr

The Client Service Manager works in a team-oriented environment with Relationship Managers, other ... Provide high-quality, high-touch service to Private Wealth Management (PWM) clients, ensuring their ...

NFP Corp

AVP, Client service

Madison, WI · On-site

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... The Client Service Manager will have responsibility for ensuring that every client receives ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

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Client Service Management information

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How much do client service management jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is client service management?

Client service management refers to the practice of overseeing and improving relationships with clients to ensure their needs are met and their expectations are exceeded. Professionals in this field act as the main point of contact between an organization and its clients, handling inquiries, resolving issues, and coordinating services. Their goal is to deliver a positive client experience, foster loyalty, and support business growth by ensuring satisfaction throughout the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer relationship management skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and sometimes certifications like ITIL or PMP are typically required. Exceptional communication, conflict resolution, and organizational skills help you stand out in this client-facing role. These competencies are vital for building client trust, ensuring service delivery excellence, and maintaining long-term business relationships.

Is a client service manager a good career?

A client service management role involves overseeing client relationships, ensuring customer satisfaction, and coordinating service delivery. It offers opportunities for leadership, communication, and problem-solving skills, with potential for career advancement and salary growth. Success in this field often requires strong interpersonal skills and industry knowledge.

What do client services managers do?

Client services managers oversee client accounts, ensuring customer satisfaction and addressing issues promptly. They coordinate between clients and internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How does a Client Service Manager typically collaborate with internal teams to address client needs?

Client Service Managers often act as a bridge between clients and various internal departments, such as sales, operations, and product development. They regularly communicate client feedback and requirements to ensure solutions are tailored effectively. Collaboration usually involves cross-functional meetings, joint problem-solving sessions, and ongoing coordination to resolve issues quickly and deliver a seamless experience for clients. Building strong relationships with both clients and internal teams is key to success in this role.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the highest paying job in customer service?

In customer service, senior roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the difference between Client Service Management vs Customer Support Specialist?

AspectClient Service ManagementCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or customer relationship management (CRM) toolsBasic customer service training, sometimes certifications in support tools
Work EnvironmentTypically office-based, managing client accounts and relationshipsOften call centers or help desks, providing technical or service support
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications
Search & Comparison IntentUnderstanding client relationship roles, career paths, or job requirementsTechnical support, troubleshooting, or customer service roles

Client Service Management focuses on building and maintaining long-term client relationships, often involving strategic planning and account management. Customer Support Specialists primarily handle technical issues or inquiries to resolve customer problems quickly. While both roles involve customer interaction, Client Service Management emphasizes relationship growth, whereas Customer Support is more about issue resolution.

More about Client Service Management jobs
What states have the most Client Service Management jobs? States with the most job openings for Client Service Management jobs include:
What job categories do people searching Client Service Management jobs look for? The top searched job categories for Client Service Management jobs are:
Client Service Management jobs near you
Infographic showing various Client Service Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Client Service Manager

SPS North America

Pittsburgh, PA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Client Service Manager

📍 Pittsburgh
On-site

The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships

What You'll Do:
  • Lead and manage daily lockbox processing activities
  • Responsible for achieving contractual business results
  • Provide leadership over daily production results
  • Tracking programs to monitor departmental goals and provide trend analysis to management
  • Ensure adherence to company quality standards and continuous improvement initiatives
  • Hold weekly team meetings/Huddles
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Succession planning is critical to success
  • Lead by example

Team Leadership:

  • Responsible for evaluating and improving employee performance to foster a high-performing team
  • Manage individual and departmental goals
  • Provides coaching and development to supervisors and their team members
  • Hold the group accountable to operations goals

Continuous Improvement:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team

Client Service:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team
  • Standard Operating Procedures:
  • Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

  • Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

  • Conduct regression testing to ensure system stability post-change.
What We're Looking For:
  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Previous experience leading teams of 5–10 employees or more.
  • Strong computer skills and business acumen.
  • Experience in a service-driven or facilities management environment is preferred.
Success in This Role

A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.


Travel: Some local travel is required for this position. Approximately up to 25%.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$80,000—$90,000 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.