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Client Service Management Jobs in Utah (NOW HIRING)

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58K - $65K/yr

Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support. About the Role As a Client Service Representative ...

BambooHR

Client Service Specialist

Salt Lake City, UT

$16.50 - $21.75/hr

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right ...

Amicis Global

Client Service Representative

South Jordan, UT · On-site

$15.25 - $20.75/hr

Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful ...

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Client Service Management information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do client service management jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client service management in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What is client service management?

Client service management refers to the practice of overseeing and improving relationships with clients to ensure their needs are met and their expectations are exceeded. Professionals in this field act as the main point of contact between an organization and its clients, handling inquiries, resolving issues, and coordinating services. Their goal is to deliver a positive client experience, foster loyalty, and support business growth by ensuring satisfaction throughout the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer relationship management skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and sometimes certifications like ITIL or PMP are typically required. Exceptional communication, conflict resolution, and organizational skills help you stand out in this client-facing role. These competencies are vital for building client trust, ensuring service delivery excellence, and maintaining long-term business relationships.

How does a Client Service Manager typically collaborate with internal teams to address client needs?

Client Service Managers often act as a bridge between clients and various internal departments, such as sales, operations, and product development. They regularly communicate client feedback and requirements to ensure solutions are tailored effectively. Collaboration usually involves cross-functional meetings, joint problem-solving sessions, and ongoing coordination to resolve issues quickly and deliver a seamless experience for clients. Building strong relationships with both clients and internal teams is key to success in this role.

What is the difference between Client Service Management vs Customer Support Specialist?

AspectClient Service ManagementCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or customer relationship management (CRM) toolsBasic customer service training, sometimes certifications in support tools
Work EnvironmentTypically office-based, managing client accounts and relationshipsOften call centers or help desks, providing technical or service support
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications
Search & Comparison IntentUnderstanding client relationship roles, career paths, or job requirementsTechnical support, troubleshooting, or customer service roles

Client Service Management focuses on building and maintaining long-term client relationships, often involving strategic planning and account management. Customer Support Specialists primarily handle technical issues or inquiries to resolve customer problems quickly. While both roles involve customer interaction, Client Service Management emphasizes relationship growth, whereas Customer Support is more about issue resolution.

What are popular job titles related to Client Service Management jobs in Utah? For Client Service Management jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Client Service Management jobs in Utah look for? The top searched job categories for Client Service Management jobs in Utah are:
Client Service Management jobs near you
Infographic showing various Client Service Management job openings in Utah as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 33% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Client Service Manager

Fidelity Investments

Salt Lake City, UT

Full-time

Posted 5 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Client Service Manager

The Role

Fidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. In this role, you will deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills. The primary responsibility of this role is supporting users of the Fidelity Private Shares (FPS) platform-through inbound support tickets, our self-help library, and other educational materials.

Note: Fidelity is not providing immigration sponsorship for this position

The Expertise and Skills You Bring

  • Candidates should have 3-5 years of experience supporting customers in a B2B SaaS company. No legal or technical experience is required, although familiarity with the subject matter or equity management platforms is preferred.
  • Excellent verbal and written communication skills and comfort with client communication is essential
  • Passionate about creative problem solving for customers and end users
  • Self-motivated, eager to learn and thrive in a collaborative environment
  • Customer obsessed and passionate about providing the best support to customers who are scaling their businesses
  • Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product.

Primary Responsibilities Include:

  • Engage with customers to resolve issues that come through as support tickets to our team
  • Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
  • Craft well written, tailored communications to help customers resolve their issues
  • Serve as a trusted advisor with an open, caring and approachable style of working
  • Manage multiple competing priorities to achieve results for every customer
  • Collaborate with cross-functional teams to identify and implement product and process improvements that enhance the client experience.
  • Meet Key Metrics - Achieve KPIs focused on time to respond, number of touches, CSAT, etc.

The Team

Fidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity's robust financial wellness offerings.

Our client services team is known among our competitors for providing exceptional customer service. We are a small, collaborative team who thrive on teamwork, open communication, positivity, and going above and beyond in service of our customers.

Certifications:Category:Client Service

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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