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Client Service Management Jobs (NOW HIRING)

Empyrean

Client Service Manager

Houston, TX · On-site

From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background. ESSENTIAL ...

empyrean

Client Service Manager

Houston, TX · On-site

From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background. ESSENTIAL ...

SPS-North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for ... Tracking programs to monitor departmental goals and provide trend analysis to management * Ensure ...

SPS-North America

Client Service Manager

New York, NY · On-site

Client Service Manager New York, New York, United States On-site The Client Service Manager (CSM ... staff management, and client satisfaction. This role acts as the primary point of contact for ...

Wsgr

Client Service Manager

Los Angeles, CA · Hybrid

$119K - $161K/yr

Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. * Supports the firm's value reporting strategy in ...

Bergen Logistics

Client Service Manager

Kennesaw, GA

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

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Client Service Management information

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$24.5K

$58K

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How much do client service management jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is client service management?

Client service management refers to the practice of overseeing and improving relationships with clients to ensure their needs are met and their expectations are exceeded. Professionals in this field act as the main point of contact between an organization and its clients, handling inquiries, resolving issues, and coordinating services. Their goal is to deliver a positive client experience, foster loyalty, and support business growth by ensuring satisfaction throughout the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer relationship management skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and sometimes certifications like ITIL or PMP are typically required. Exceptional communication, conflict resolution, and organizational skills help you stand out in this client-facing role. These competencies are vital for building client trust, ensuring service delivery excellence, and maintaining long-term business relationships.

Is a client service manager a good career?

A client service management role involves overseeing client relationships, ensuring customer satisfaction, and coordinating service delivery. It offers opportunities for leadership, communication, and problem-solving skills, with potential for career advancement and salary growth. Success in this field often requires strong interpersonal skills and industry knowledge.

What do client services managers do?

Client services managers oversee client accounts, ensuring customer satisfaction and addressing issues promptly. They coordinate between clients and internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How does a Client Service Manager typically collaborate with internal teams to address client needs?

Client Service Managers often act as a bridge between clients and various internal departments, such as sales, operations, and product development. They regularly communicate client feedback and requirements to ensure solutions are tailored effectively. Collaboration usually involves cross-functional meetings, joint problem-solving sessions, and ongoing coordination to resolve issues quickly and deliver a seamless experience for clients. Building strong relationships with both clients and internal teams is key to success in this role.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the highest paying job in customer service?

In customer service, senior roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the difference between Client Service Management vs Customer Support Specialist?

AspectClient Service ManagementCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or customer relationship management (CRM) toolsBasic customer service training, sometimes certifications in support tools
Work EnvironmentTypically office-based, managing client accounts and relationshipsOften call centers or help desks, providing technical or service support
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications
Search & Comparison IntentUnderstanding client relationship roles, career paths, or job requirementsTechnical support, troubleshooting, or customer service roles

Client Service Management focuses on building and maintaining long-term client relationships, often involving strategic planning and account management. Customer Support Specialists primarily handle technical issues or inquiries to resolve customer problems quickly. While both roles involve customer interaction, Client Service Management emphasizes relationship growth, whereas Customer Support is more about issue resolution.

More about Client Service Management jobs
What states have the most Client Service Management jobs? States with the most job openings for Client Service Management jobs include:
What job categories do people searching Client Service Management jobs look for? The top searched job categories for Client Service Management jobs are:
Client Service Management jobs near you
Infographic showing various Client Service Management job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Client Service Manager

Senior Helpers - Kapolei, HI

Kapolei, HI • On-site

Other

Posted 20 days ago

Job description

Position Overview

The Client Service Manager is responsible for ensuring exceptional service delivery to clients and their families while supporting the operational success of the West Oahu office. This role manages client relationships, oversees caregiver-client matching, ensures service quality, and coordinates care plans. The Client Service Manager serves as the primary point of contact for clients and families, ensuring compassionate, responsive, and reliable in-home care services.

Key ResponsibilitiesClient Relationship Management

  • Serve as the primary liaison between clients, families, caregivers, and the office team.

  • Conduct client intake consultations and assessments to understand care needs.

  • Develop and maintain individualized care plans.

  • Perform regular client check-ins and home visits to ensure satisfaction and service quality.

  • Address client concerns and resolve service issues promptly.

Caregiver Coordination

  • Match caregivers with clients based on skills, personality, availability, and care requirements.

  • Communicate client expectations and care plans to caregivers.

  • Monitor caregiver performance and client feedback.

  • Support scheduling adjustments in coordination with the scheduling team.

Service Quality & Compliance

  • Ensure care services comply with company policies and applicable regulations.

  • Maintain accurate client documentation and service records.

  • Monitor client outcomes and recommend adjustments to care plans when needed.

  • Support quality assurance initiatives and service improvement efforts.

Operations Support

  • Assist with client onboarding and service start-up processes.

  • Collaborate with recruitment, scheduling, and operations teams to ensure staffing coverage.

  • Track client service metrics and satisfaction indicators.

  • Support office growth through client retention and referral relationship building.

Community & Family Engagement

  • Build trusting relationships with families, healthcare professionals, and community partners.

  • Educate clients and families about available services and care options.

  • Represent the company professionally in client homes and community settings.

Qualifications

  • Bachelor’s degree in Healthcare Administration, Social Work, Nursing, or related field preferred.

  • 2–5 years of experience in home care, healthcare, or client service management.

  • Experience working with seniors or in the home care industry strongly preferred.

  • Strong interpersonal, communication, and conflict resolution skills.

  • Excellent organizational and problem-solving abilities.

  • Ability to manage multiple clients and priorities simultaneously.

  • Proficiency in Microsoft Office and care management or scheduling software.

  • Valid driver’s license and reliable transportation for local client visits.

Key Competencies

  • Compassion and empathy for seniors and families

  • Customer service excellence

  • Relationship management

  • Attention to detail

  • Team collaboration

  • Adaptability in a fast-paced care environment

Physical & Work Environment

  • Combination of office work and client home visits throughout West Oahu.

  • May require occasional evenings or weekends to respond to urgent client needs.

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