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Client Service Management Jobs in Virginia (NOW HIRING)

HCLTech

Client Services Manager

Ashburn, VA · Hybrid

Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the ...

New

SPS-North America

Client Service Supervisor

Herndon, VA

$23.50 - $26/hr

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by ... Daily Operations Management: • Lead and supervise daily lockbox processing activities to ensure ...

SPS-North America

Client Service Supervisor

Herndon, VA · On-site

$23.50 - $26/hr

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by ... Daily Operations Management: • Lead and supervise daily lockbox processing activities to ensure ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. The mission of FDIC's Chief ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

... seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. The mission of FDIC's Chief ...

TekSynap

Client Service Manager

Arlington, VA

$115K - $155K/yr

We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. The mission of FDIC's Chief ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. The mission of FDIC's Chief ...

SPS-North America

Client Service Associate

Arlington, VA

$16.75 - $23/hr

The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM Where Great ...

Virginia Tech

Client Services Manager

Blacksburg, VA

Administrative & Professional Senior management: College of Veterinary Medicine Department: Vet ... client service functions of the Veterinary Teaching Hospital (VTH). Primary focus is ensuring an ...

defi AUTO LLC

Client Service Executive

Richmond, VA · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services ...

New

Morgan Stanley

Client Service Associate

Richmond, VA · On-site

$14.25 - $19.75/hr

POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the ... Proactively participate in firm initiatives directed by local management * Regularly seek ...

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Client Service Management information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do client service management jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client service management in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is client service management?

Client service management refers to the practice of overseeing and improving relationships with clients to ensure their needs are met and their expectations are exceeded. Professionals in this field act as the main point of contact between an organization and its clients, handling inquiries, resolving issues, and coordinating services. Their goal is to deliver a positive client experience, foster loyalty, and support business growth by ensuring satisfaction throughout the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer relationship management skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and sometimes certifications like ITIL or PMP are typically required. Exceptional communication, conflict resolution, and organizational skills help you stand out in this client-facing role. These competencies are vital for building client trust, ensuring service delivery excellence, and maintaining long-term business relationships.

How does a Client Service Manager typically collaborate with internal teams to address client needs?

Client Service Managers often act as a bridge between clients and various internal departments, such as sales, operations, and product development. They regularly communicate client feedback and requirements to ensure solutions are tailored effectively. Collaboration usually involves cross-functional meetings, joint problem-solving sessions, and ongoing coordination to resolve issues quickly and deliver a seamless experience for clients. Building strong relationships with both clients and internal teams is key to success in this role.

What is the difference between Client Service Management vs Customer Support Specialist?

AspectClient Service ManagementCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or customer relationship management (CRM) toolsBasic customer service training, sometimes certifications in support tools
Work EnvironmentTypically office-based, managing client accounts and relationshipsOften call centers or help desks, providing technical or service support
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications
Search & Comparison IntentUnderstanding client relationship roles, career paths, or job requirementsTechnical support, troubleshooting, or customer service roles

Client Service Management focuses on building and maintaining long-term client relationships, often involving strategic planning and account management. Customer Support Specialists primarily handle technical issues or inquiries to resolve customer problems quickly. While both roles involve customer interaction, Client Service Management emphasizes relationship growth, whereas Customer Support is more about issue resolution.

What are popular job titles related to Client Service Management jobs in Virginia? For Client Service Management jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Service Management jobs in Virginia look for? The top searched job categories for Client Service Management jobs in Virginia are:
Client Service Management jobs near you
Infographic showing various Client Service Management job openings in Virginia as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Client Services Manager

HCLTech

Ashburn, VA • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

I am Manish from HCL Tech TAG Team and Looking for Client Service Manager in Ashburn, Virginia. This is Onsite - Hybrid model position.


The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.


Functional Performance:

  • Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans
  • Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.


Relationship Management

  • Service Design - Own the accountability for ensuring all Client Services are designed to the agreed
  • requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost, and End to End Relationship Management
  • Manage the Service Relationship Surveys including Client specific, Customer Loyalty Index (CLI) and Net Promotor Score (NPS) Survey’s


Operational / Performance Management

  • Service Management - Oversee the execution of the Clients Service Management Governance including
  • monitoring and reporting on the Service Level Agreements (B2C SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services
  • Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.


Education Requirements:

Min/Preferred

Education Level

Additional Details

Minimum

Bachelor’s or equivalent degree


Professional Certifications:

Min/Preferred

Certification Details

Additional Details

Preferred

ITIL V3/v4 certification

Mandate

Preferred

CISCO CSM



Additional Skills Required

Skill

Description

Proficiency Level

Languages

English (Verbal and Written)

90%/C1

MS Suite

Power Point, Excel, Outlook, Word, Teams

Intermediate


Candidate Background: Skills, Knowledge, and Abilities:

Min/Preferred

Skills, Knowledge, Abilities and Experience

Minimum

2-3 years of related service management experience

Minimum

Strong organizational, presentation, and problem-solving skills

Minimum

Business and Financial acumen

Minimum

Ability to communicate with multiple levels of leadership

Minimum

Demonstrated skills in Google product suite, including spreadsheets, Excssssel, PPT.


Disclaimer


HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.



Compensation and Benefits


A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

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