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Client Service Liaison Jobs (NOW HIRING)

Friends For All

Client Services Liaison

Memphis, TN · On-site

$18 - $19.72/hr

Client Services Liaison EXEMPT (Salaried) or NON-EXEMPT(Hourly): Non-Exempt DEPARTMENT: Client ... Ensure timely follow-up and maintain a high standard of customer service in all phone interactions.

Friends For All

Client Services Liaison

Memphis, TN · On-site

$18 - $19.72/hr

Client Services Liaison EXEMPT (Salaried) or NON-EXEMPT(Hourly): Non-Exempt DEPARTMENT: Client ... Ensure timely follow-up and maintain a high standard of customer service in all phone interactions.

Friends For All

Client Services Liaison

Memphis, TN · On-site

The Client Services Liaison serves as the first point of contact for clients and visitors ... Customer Service Responsibilities: * Provide direct, courteous, professional, and timely assistance ...

Geiger Wealth

Client Services Liaison

Oak Brook, IL · On-site

$55K/yr

Responsibilities: • Receive incoming client service calls in a friendly, warm manner • Set new appointments with incoming prospective leads • Calendar Management for the office • Process ...

Geiger Wealth

Client Services Liaison

Oak Brook, IL · On-site

Responsibilities • Receive incoming client service calls in a friendly, warm manner • Set new appointments with incoming prospective leads • Calendar Management for the office • Process ...

Geiger Wealth

Client Services Liaison

Oak Brook, IL

$55K/yr

Receive incoming client service calls in a friendly, warm manner * Set new appointments with incoming prospective leads * Calendar Management for the office * Process & follow-up on client service ...

All Native Group

Tribal Service Liaison

Washington, DC · On-site +1

Summary All Native Group, a division of Ho Chunk Incorporated, is seeking a Tribal Service Liaison ... Position Type/Expected Hours of Work This is a full-time position supporting a client in the ...

All Native Group

Tribal Service Liaison

Washington, DC · On-site

Summary All Native Group, a division of Ho Chunk Incorporated, is seeking a Tribal Service Liaison ... Position Type/Expected Hours of Work This is a full-time position supporting a client in the ...

MP RPO

Client Liaison

Jacksonville, FL · On-site

$20 - $25/hr

The Client Liaison serves as a key member of the Client Services team, supporting Relationship Managers in delivering exceptional service to retirement plan sponsors, financial advisors, third-party ...

MP Wired for HR

Client Liaison

Jacksonville, FL · Remote

$20 - $25/hr

The Client Liaison serves as a key member of the Client Services team, supporting Relationship Managers in delivering exceptional service to retirement plan sponsors, financial advisors, third-party ...

MP RPO

Client Liaison

Jacksonville, FL · On-site

$20 - $25/hr

The Client Liaison serves as a key member of the Client Services team, supporting Relationship Managers in delivering exceptional service to retirement plan sponsors, financial advisors, third-party ...

MP: Wired for HR

Client Liaison

Jacksonville, FL · On-site

$20 - $25/hr

The Client Liaison serves as a key member of the Client Services team, supporting Relationship Managers in delivering exceptional service to retirement plan sponsors, financial advisors, third-party ...

MP RPO

Client Liaison

Jacksonville, FL · On-site

$20 - $25/hr

The Client Liaison serves as a key member of the Client Services team, supporting Relationship Managers in delivering exceptional service to retirement plan sponsors, financial advisors, third-party ...

SRS Acquiom

Client Services Liaison

$28.85 - $30/hr

... Client Services Liaison who can work both independently and collaboratively in a fast-paced ... Deliver exceptional shareholder service by setting clear expectations and maintaining proactive ...

SRS Acquiom

Client Services Liaison

$28.85 - $30/hr

Position Summary SRS Acquiom is seeking a Client Services Liaison who can work both independently ... Deliver exceptional shareholder service by setting clear expectations and maintaining proactive ...

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How much do client service liaison jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client service liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a client service liaison?

Client Service Liaisons are professionals who act as the main point of contact between a company and its clients. They manage client relationships, address concerns or questions, and ensure that clients receive excellent service throughout their engagement with the company. Their role often involves coordinating with various internal departments to resolve issues promptly and maintain client satisfaction. Strong communication, problem-solving, and organizational skills are essential for this position.

What are the key skills and qualifications needed to thrive as a client service liaison, and why are they important?

To thrive as a Client Service Liaison, you need strong customer service abilities, problem-solving skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems, ticketing platforms, and office productivity tools is commonly required. Excellent communication, active listening, and relationship-building skills help you excel in addressing client needs and resolving issues efficiently. These competencies ensure client satisfaction, foster long-term business relationships, and drive overall organizational success.

What are some common challenges faced by client service liaisons, and how can they overcome them?

Client Service Liaisons often encounter challenges such as managing multiple client requests simultaneously, handling difficult client interactions, and ensuring clear communication between clients and internal teams. To overcome these challenges, strong organizational skills and the ability to prioritize tasks are essential. Building effective communication strategies and maintaining professionalism during stressful situations can help foster positive client relationships and smooth collaboration within the team.
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Client Service Liaison jobs near you
Infographic showing various Client Service Liaison job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Client Services Liaison

Friends For All

Memphis, TN • On-site

$18 - $19.72/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team! 

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.

What is in it for you:

  • A commitment to work-life balance with: (up to 38 Days Off)
    • 12 accrued vacation days per year
    • 12 accrued sick days per year
    • 14 paid holidays, including Your Birthday!
    • Flex Schedule may be available based on position after introductory period
  • Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly).
  • BCBS PPO Plans
    • PPO Gold premium = $86.56
    • PPO Platinum premium = $214.62
  • Dental Plans
    • PPO Low = $1.14
    • PPO High = $5.81
  • Vision premium = $1.41
  • 401k program with up to 3% employer match starting immediately
  • Employer-paid basic life insurance valued at $50,000
  • Employer-paid Short-term disability
  • Voluntary Life and AD&D, Long-term disability
  • Flexible Spending Accounts for healthcare and dependent care
  • Student Loan Forgiveness Programs
  • Employee Assistance Program with in-person counseling options

To Learn More about Working at FFA: Go to https://www.friendsforall.org/careers

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role. 

 

Client Services Liaison Job Description

 

JOB TITLE:

 Client Services Liaison

EXEMPT (Salaried) or NON-EXEMPT(Hourly):

 Non-Exempt

DEPARTMENT:

 Client Engagement

 STATUS:

 Full-Time

REPORTS TO:

Client Engagement Manager

REGULAR HOURS:

 M-Th 8:30 am – 5:00 pm, Fri 8:30 am – 4:00 pm

JD REVISION DATE:

July 30, 2026

 

SUMMARY:

 

The Client Services Liaison serves as the first point of contact for clients and visitors, providing professional, courteous service while maintaining a clean, organized, and secure environment. This role is responsible for client check-in, data entry, accurate recordkeeping across multiple systems (e.g., Athena, CAREWare, Phreesia), and ensuring updated resource materials and registration information. The specialist collaborates with internal departments to support holistic client care, assists with data projects tied to grant requirements, and upholds the organization’s high standards of customer service.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greeting clients, guests, and visitors; determine their purpose for the visit and direct them to the appropriate location.
  • Answer incoming calls in a professional and courteous manner, accurately transfer calls to the appropriate staff or department, and take clear, detailed messages when staff are unavailable. Ensure timely follow-up and maintain a high standard of customer service in all phone interactions.
  • Maintain an organized and clean work area/environment.
  • Make sure the lobby resource materials are updated with information pertaining to events, services provided at Friends For All and community partners.
  • Provide accurate and up-to-date organizational information for programs when responding to inquiries and ensure clear communication with clients, visitors, and internal staff.
  • Communicate to clients program eligibility requirements, processes, and needed documentation.
  • Identify clients that are restricted or suspended from the organization and promptly report them to the appropriate personnel to ensure a secure and compliant environment.
  • Input daily client check-in information into applicable systems.
  • Complete data entry projects as assigned to assist with grant requirements.
  • Collect and upload PHI into all applicable systems.
  • Ensure new Ryan White cards are scanned into the client’s chart.
  • Register new clients in the appropriate electronic medical records system (EMR).
  • Ensure client registration information is updated annually.
  • Complete proper, accurate, and timely documentation of services in writing and in Athena, CAREWare, Evaluation Web, Phreesia, and any other database, as required.
  • Manage a centralized log of clients who have been restricted or suspended, ensuring it is always current.
  • Managing all incoming and outgoing agency mail, including sorting, distributing, and ensuring timely delivery to the appropriate departments or staff members. Maintains an organized mail system, promptly notifies staff of received items, and ensures outgoing mail is prepared and dispatched according to agency procedures.

Customer Service Responsibilities:

  • Provide direct, courteous, professional, and timely assistance to staff, clients, and community partners via phone, email, chat, or in person.
  • Exhibit excellent verbal and written communication skills tailored to diverse customer needs.
  • Demonstrate empathy and patience when interacting with customers to foster trust and loyalty.
  • Use critical thinking and creativity to find effective solutions to data management issues.
  • Collaborate closely with other departments—such as Medical Case Management, Behavioral Health, Dietetics, Housing, Clinical Services, and Linkage & Retention—to address client needs from a holistic approach.
  • Assist in training new team members and share the best practices for all assigned data systems.
  • Meet or exceed the Friends Way approach to customer service for both internal and external encounters.
  • Proactively identify areas for improvement in client data collection and system distribution processes and suggest actionable solutions.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

 

  • Crosstrain on the REC duties.
  • Regular and predictable punctuality and attendance is required 
  • Return all calls, emails and text in a timely manner. 
  • Participate in weekly or biweekly coaching sessions with supervisor 
  • Complete Performance Re

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