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Client Service Director Jobs in Mattoon, IL (NOW HIRING)

IV Nutrition

Assistant Clinic Director

Effingham, IL · On-site

Document interactions and communication with clients regarding therapy services, assessment, and ... Trains and educates staff on proper procedures and client education. * Lead and influence staff ...

IV Nutrition

Assistant Clinic Director

Effingham, IL · On-site

Document interactions and communication with clients regarding therapy services, assessment, and ... Trains and educates staff on proper procedures and client education. * Lead and influence staff ...

Aegis Therapies

Director of Rehab

Effingham, IL · On-site

Director of Rehabilitation / DOR - PT, OTR, SLP Job Type: Full-time Schedule: 40 hours per week ... service excellence, financial and operational viability of rehabilitation program * Ensure client ...

Aegis Therapies

Director of Rehab

Effingham, IL · On-site

Director of Rehabilitation / DOR - PT, OTR, SLP Job Type: Full-time Schedule: 40 hours per week ... service excellence, financial and operational viability of rehabilitation program * Ensure client ...

Aegis Therapies

Director of Rehab

Effingham, IL · On-site

Director of Rehabilitation / DOR - PT, OTR, SLP Job Type: Full-time Schedule: 40 hours per week ... service excellence, financial and operational viability of rehabilitation program * Ensure client ...

Addus HomeCare

Family Services Specialist

Charleston, IL · On-site

$17/hr

Direct deposit * Reimbursement for mileage $.70/mile FSS Duties: * Support families to prevent the ... Submit written client progress reports on a monthly basis: * Scheduled dates and units of service

onehopeunited

Case Aide

Effingham, IL · On-site

$15.50 - $21/hr

Will provide exceptional customer service to parents, foster caregivers, referring case agencies ... Direct paperwork to client files and archive files according to predetermined storage procedure ...

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Client Service Director information

See Mattoon, IL salary details

$36.2K

$85.4K

$153.1K

How much do client service director jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client service director in Mattoon, IL is $85,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $102,900.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What cities near Mattoon, IL are hiring for Client Service Director jobs?

Cities near Mattoon, IL with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Mattoon, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,429 per year, or $41.1 per hour.

Home Care Service Coordinator

Charleston, IL

Addus HomeCare
Health Care and Social Assistance • 5 - 10K employees

6.0

Company rating: 6.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

127th of 245 rated social care providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Addus HomeCareexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 hours ago

Job description

To apply via text, text 11194 to 334-518-4376.

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours: Monday through Friday 8 am to 5 pm

Location: Addus HomeCare 825 18th Street Charleston, IL 61920

At Addus we offer our team the best:

  • Medical, Dental and Vision Benefits
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts

Essential Duties:

  • Coordinates and drives the field recruiting and hiring process.
  • Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
  • On-board and train new branch Administrative employees.
  • Schedules employees as directed by client's care plan established upon intake.
  • Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
  • Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
  • Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
  • Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.

Position Requirements & Competencies:

  • Must have high school diploma or equivalent.
  • 6 months of Industry experience required.
  • Interpersonal, organizational and communication skills.
  • Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
  • Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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