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Client Service Director Jobs in Mattoon, IL (NOW HIRING)

Addus HomeCare

Family Services Specialist

Charleston, IL · On-site

$17/hr

Direct deposit * Reimbursement for mileage $.70/mile FSS Duties: * Support families to prevent the ... Submit written client progress reports on a monthly basis: * Scheduled dates and units of service

onehopeunited

Case Aide

Effingham, IL · On-site

$15.50 - $21/hr

Will provide exceptional customer service to parents, foster caregivers, referring case agencies ... Direct paperwork to client files and archive files according to predetermined storage procedure ...

One Hope United

Case Aide

Effingham, IL · On-site

$15.50 - $21/hr

Will provide exceptional customer service to parents, foster caregivers, referring case agencies ... Direct paperwork to client files and archive files according to predetermined storage procedure ...

MRINetwork Jobs

Branch Manager

Shelbyville, IL · On-site

Our client is looking to add a branch manager to oversee one of their key branches in Shelby County ... A minimum of 5 years of direct banking experience * A minimum of 2 years of supervisory experience ...

MRINetwork Jobs

Branch Manager

Shelbyville, IL · On-site

Our client is looking to add a branch manager to oversee one of their key branches in Shelby County ... A minimum of 5 years of direct banking experience * A minimum of 2 years of supervisory experience ...

MRINetwork Jobs

Branch Manager

Shelbyville, IL · On-site

Our client is looking to add a branch manager to oversee one of their key branches in Shelby County ... A minimum of 5 years of direct banking experience * A minimum of 2 years of supervisory experience ...

Skill Sprout

Pediatric Psychologist

Effingham, IL

... client and family needs within a trans-disciplinary service delivery model - Collaborate with the Intake Coordinator or direct supervisor to initiate services for clients and families - Consult ...

onehopeunited

IPS Counselor

Effingham, IL · On-site

$25/hr

Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act. * Will provide ... Assists in integrating all services provided to the client by serving as a central point of ...

One Hope United

IPS Counselor

Effingham, IL · On-site

$25/hr

Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act. * Will provide ... Assists in integrating all services provided to the client by serving as a central point of ...

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Showing results 21-40

All JobsClient Service JobsClient Service Director JobsClient Service Director Jobs in Mattoon, IL

Client Service Director information

See Mattoon, IL salary details

$36.2K

$85.4K

$153.1K

How much do client service director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client service director in Mattoon, IL is $85,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $102,900.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What cities near Mattoon, IL are hiring for Client Service Director jobs?

Cities near Mattoon, IL with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Mattoon, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,429 per year, or $41.1 per hour.

Deflection Specialist - Dart Initiative

Treatment Alternatives for Safe Communities

Effingham, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management�, we create a world where recovery, justice, and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal legal system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organization that embodies a future where health, safety and justice is synonymous with hope. We are TASC!
We are currently looking for a full-time Deflection Specialist for our DART Deflection Initiative serving Vermillion, Coles, Douglas, Piatt, Dewitt, and Mclean Counties
Starting at $44,676 - $47,000 contingent upon experience, education, etc.
SUMMARY
This position will be responsible for connecting with clients within targeted geographic communities to provide outreach, education, and training on specific subject matter, including substance abuse disorders, community resources, pre-arrest diversion, health insurance, and other relevant topics. This position will serve as the public face of TASC in the designated areas and be responsible for providing direct client services, maintaining community partner relations, and delivering training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist individuals in achieving service plan goals through direct services and coordination of behavioral health, public agencies, and community resources.
  • Provide assertive and continuous outreach activities related to direct services for participants.
  • Make referrals to all essential direct services needed, including substance abuse disorder treatment, recovery support services, and housing.
  • Attend community events and conferences to provide education and awareness on law enforcement diversion and outreach to individuals with an opioid or substance use disorder.
  • Conduct enrollment assistance for Medicaid with individuals who are without insurance when needed.
  • Responsible for follow-up activities related to obtaining the required items for all participants' needs.
  • Develop effective working relationships with relevant project staff, community partners, providers, and law enforcement agencies, among others.
  • Attend community events representing the program and TASC.
  • Provide training on an ongoing basis related to the program's targeted goals and objectives, as well as subject matter, including naloxone administration and distribution.
  • Work with participants with substance use disorder and assess their needs

Our Ideal candidate:
  • High school diploma or GED equivalent
  • Knowledge of human behavior for the assessment of signs and symptoms of substance abuse disorders. Specific knowledge is necessary for working with special populations.
  • CADC preferred at time of hire
  • One or more years of outreach work related to direct client services.
  • One or more years� experience with providing training and/or presenting at local or national conferences preferred.
  • Knowledge of treatment & service providers in the service area would be beneficial.
  • Highly organized with the ability to multitask and possess great follow-up skills
  • Flexibility in thinking and approaches to leading group discussions
  • Must be able to work well under pressure in a very fast-paced environment
  • Good computers skills, which include proficiency in Microsoft Office applications and the Internet
  • Good verbal, written, and interpersonal communication skills
  • Good time management skills with a proven ability to meet deadlines

Our benefits package includes:
  • Medical/Dental/Vision/Life Insurance and Flexible Spending
  • Paid Leave - Short-term Disability (STD)
  • Paid Time Off/Sick Time/ Floating Holiday
  • Tuition Reimbursement
  • 403 B (retirement plan)

The agency currently offers hybrid work schedules that combine in-office and remote work. Employees are required to report to the work site three days per week, with the option to work from home to two days remotely after 60 days of employment contingent upon job duties.
If you are interested in this position, please visit the TASC website at www.tasc.org and submit
your application online.
TASC is an Equal Opportunity Employer and a Drug-Free workplace. The agency does not discriminate based on race, color, religion, sex, national origin, age disability, veteran or military status, or any other protected status in accordance with federal and state law.

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