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Client Service Director Jobs in California (NOW HIRING)

NFP Corp

AVP, Client Service

Los Angeles, CA

The Client Service Manager will have responsibility for ensuring that every client receives ... Leads their direct reports through the performance management lifecycle including: * Providing ...

NFP Corp

AVP, Client Service

Los Angeles, CA · On-site

The Client Service Manager will have responsibility for ensuring that every client receives ... Leads their direct reports through the performance management lifecycle including: * Providing ...

NFP Corp

AVP, Client Service

Los Angeles, CA · On-site

The Client Service Manager will have responsibility for ensuring that every client receives ... Leads their direct reports through the performance management lifecycle including: * Providing ...

Aon

AVP, Client Service

Los Angeles, CA · On-site

The Client Service Manager will have responsibility for ensuring that every client receives ... Leads their direct reports through the performance management lifecycle including: * Providing ...

NFP

AVP, Client Service

Los Angeles, CA · On-site

The Client Service Manager will have responsibility for ensuring that every client receives ... Leads their direct reports through the performance management lifecycle including: * Providing ...

NFP Corp

Client Service Leader

San Francisco, CA · On-site

Client Services is the connective tissue of the firm. Our CS professionals own the client ... Give direct feedback, and address performance issues constructively * Track record of building ...

NFP Corp

Client Service Leader

San Francisco, CA · On-site

Client Services is the connective tissue of the firm. Our CS professionals own the client ... Give direct feedback, and address performance issues constructively * Track record of building ...

NFP Corp

Client Service Leader

San Francisco, CA

Client Services is the connective tissue of the firm. Our CS professionals own the client ... Give direct feedback, and address performance issues constructively * Track record of building ...

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Client Service Director information

See California salary details

$38K

$89.8K

$160.9K

How much do client service director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client service director in California is $89,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.
What are the most commonly searched types of Client Service jobs in California? The most popular types of Client Service jobs in California are:
What cities in California are hiring for Client Service Director jobs? Cities in California with the most Client Service Director job openings:
Client Service Director jobs near you
Infographic showing various Client Service Director job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $89,756 per year, or $43.2 per hour.

Service Director

Forest Lawn Memorial-Park Association

Los Angeles, CA • On-site

Full-time

Posted yesterday

New

Job description

Description
Serving all faiths and cultures, Forest Lawn's Funeral Service Department is dedicated to ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to provide compassionate guidance, seamless coordination, and exceptional service while honoring every life with dignity and respect.
What You'll Be Doing
  • Represent Forest Lawn in a courteous, compassionate, and professional manner while serving as the primary Funeral Service representative for client families, guests, clergy, and vendors.
  • Lead and direct funeral, memorial, graveside, and committal services, ensuring every service is executed with excellence and attention to detail.
  • Serve as the primary point of contact for families on the day of services, providing guidance, support, and timely communication throughout the event.
  • Ensure all services are conducted in accordance with family wishes, Forest Lawn standards, applicable policies, and legal requirements.
  • Review service documentation, permits, authorizations, and other required paperwork for accuracy and completeness prior to services.
  • Coordinate and direct Service Assistants, assigning responsibilities and ensuring service preparations, guest assistance, floral placement, and facility readiness are completed.
  • Oversee the setup and presentation of chapels, visitation rooms, gravesites, and reception areas to ensure a professional and welcoming environment.
  • Provide direction for casket bearing, military honors, processions, and other ceremonial elements while maintaining dignity and professionalism.
  • Confirm decedent identification and oversee the preparation and transportation of decedents as necessary.
  • Operate Funeral Service vehicles and equipment safely and in accordance with company policies.
  • Identify and resolve service-related concerns while exercising sound judgment to ensure a positive experience for client families and guests.
  • Maintain confidentiality of all family, decedent, and service information.
  • Complete comprehensive written service reports and all required documentation accurately and on the same day services are performed.
  • Assist with training, coaching, and mentoring Service Assistants on funeral service procedures, safety practices, and Forest Lawn standards.
  • Contribute to maintaining clean, safe, and presentable facilities, service areas, vehicles, and equipment.
  • Attend all required safety, departmental, and employee meetings.
  • Occasional hands-on contact with decedents as required.

Requirements
  • Armenian-Speaking Preferred
  • High School Diploma or GED required.
  • At least three years of previous funeral service experience preferred or hospitality or customer service experience;\
  • Must be able to direct a service and confidently speak in front of guests.
  • Must understand the emotional and psychological effects of death as it relates to interactions with client families
  • Must have availability for a changing schedule based on service needs. Ability to work weekends, evenings, and holidays. Ability to work overtime.
  • Proficient knowledge of Microsoft Office Suite.
  • Have a comprehensive knowledge of the A/V system used during funeral services, and the ability to assist in the training with technology, as well as assist in the troubleshooting of the equipment when needed.
  • Valid California Driver's License.

Competitive Benefits
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
Drug Testing Policy
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-Verify Statement
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.
Fair Chance Initiative for Hiring Ordinance
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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