Client Service Administrator Jobs in Arizona (NOW HIRING)

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Infrastructure Administrator position. This position may be filled remotely, or in any of our locations.

The IT Infrastructure Administrator is responsible for managing, maintaining, and securing the organization’s cloud and server infrastructure to ensure optimal performance, reliability, and scalability. This includes configuring hardware and software, proactive monitoring, troubleshooting issues, implementing best practices for security and disaster recovery, supporting project-based initiatives, and participating in on-call rotations for critical systems. The role also includes Office 365 administration across Exchange, Teams, Teams Phones, and OneDrive. Essential functions include:

• Administration of enterprise technical systems, including performing software/hardware maintenance on servers and cloud environments.
• Respond to user issues and requests routed by the Help Desk.
• Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business hours.
• Support infrastructure projects such as migrations, upgrades, and cloud integrations.

Cloud & Server Management

• Manage Active Directory, DNS, DHCP, and other core infrastructure services.
• Install, configure, and maintain physical and virtual servers .
• Apply patches, and updates to ensure systems remain secure and up to date.
• Monitor server and cloud performance, optimizing efficiency and cost-effectiveness.

Azure Virtual Desktop (AVD)

• Deploy, configure, and maintain AVD environments for secure remote access.
• AVD lifecycle management, 3rd level troubleshooting, and performance tuning.
• Ensure compliance and security within virtual desktop environments.

Office 365 Administration

• Exchange Online: Retention policies, and security settings.
• Microsoft Teams: Teams policies, and integrations for collaboration.
• Teams Phones: Knowledge of calling plans, phone numbers, and voice routing for enterprise telephony to assist the Service Delivery Team.
• Intune: Configure policies and applications, support the owner (digital experience team).
• OneDrive for Business: Manage storage quotas, and data retention policies.
• Implement compliance and security measures across all Office 365 services.
• Provide user support and training to the Service Delivery Team for Office 365 applications and features.

Security & Compliance

• Implement and enforce security policies, including access controls (RBAC).
• Apply remediation measures determined by the Security Team.
• Ensure compliance with organizational and regulatory standards.

Backup & Disaster Recovery

• Collaborate with engineers to develop and maintain backup strategies and disaster recovery plans.
• Perform regular backup tests and restore drills to validate data integrity.

Monitoring & Alerting

• Utilize monitoring applications for proactive server and cloud alerting.
• Respond promptly to alerts and incidents to minimize downtime.
• Participate in 24x7 on-call rotations for critical monitoring and escalations after hours.

Incident, Change, and Service Management

• Handle Service Requests, incidents, and changes in alignment with ITIL best practices.
• Document and execute approved changes with minimal disruption.
• Collaborate with the Service Desk for escalations and resolution tracking.

Automation & Optimization

• Develop automation scripts for routine tasks.
• Work with Engineering to optimize server and cloud configurations for scalability and cost efficiency.

Documentation & Reporting

• Maintain detailed documentation of configurations, processes, and changes.
• Cross-train other administrators using approved documentation.
• On request, generate performance and security reports for management review.

POSITION REQUIREMENTS

• High School Diploma or GED required; 2-year degree preferred or commensurate professional and educational experience.
• 3+ years of relevant experience, preferably in a professional services environment.
• Strong knowledge of Windows Server and cloud platforms (Azure, AWS).
• Proficiency in scripting languages (PowerShell, Bicep, batch files).
• Familiarity with Active Directory, DNS, DHCP, and networking fundamentals.
• Strong collaboration skills for project-based work.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $70,000 - $142,000
• State of Colorado: $64,000 - $114,000
• State of Connecticut: $57,000 - $144,000
• State of Illinois: $63,000 - $122,000
• State of Maine: $47,000 - $109,000
• State of Maryland: $68,000 - $102,000
• State of Massachusetts: $70,000 - $133,000
• State of Minnesota: $70,000 - $115,000
• Jersey City, NJ: 76,000 - $137,000
• State of New York: $65,000 - $140,000
• State of Vermont: $69,000 - $132,000

• State of Virginia: $45,000 - $132,000

• State of Washington: $68,000 - $128,000
• Washington, D.C.: $90,000 - $132,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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