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Client Relationship Officer Jobs (NOW HIRING)

East West Bank

Business Relationship Officer

Arcadia, CA · On-site

$71K - $77K/yr

As Relationship Officer, you will play a key role in * managing and retaining existing customers ... Understand client's business, industry and identify strategies to create new business opportunities ...

East West Bank

Business Relationship Officer

Arcadia, CA · On-site

$71K/yr

As Relationship Officer, you will play a key role in * managing and retaining existing customers ... Understand client's business, industry and identify strategies to create new business opportunities ...

East West Bank

Business Relationship Officer

Manhattan, NY · On-site

$65K - $75K/yr

As Relationship Officer, you will play a key role in * managing and retaining existing customers ... Understand client's business, industry and identify strategies to create new business opportunities ...

HSBC

Wealth Relationship Officer

Irvine, CA · On-site

The Opportunity The Wealth Relationship Officer is a securities-licensed role supporting Wealth ... You'll help create outstanding client experience by acting as a key point of contact for clients ...

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Client Relationship Officer information

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$29K

$57.4K

$98K

How much do client relationship officer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client relationship officer in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a client relationship officer do?

A Client Relationship Officer is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty to the company. They act as the main point of contact for clients, addressing inquiries, resolving issues, and providing information about products or services. Their role often involves understanding client needs, offering tailored solutions, and working with internal teams to deliver exceptional service. By fostering positive client relationships, they help drive customer retention and business growth.

What are the key skills and qualifications needed to thrive as a client relationship officer, and why are they important?

To thrive as a Client Relationship Officer, you need strong interpersonal skills, a background in business or finance, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes certifications like CFA or relevant industry licenses are commonly required. Exceptional communication, active listening, and problem-solving abilities help build trust and effectively address client needs. These skills are essential for maintaining long-term client satisfaction and driving business growth.

How does a client relationship officer typically collaborate with other departments to address client needs?

A Client Relationship Officer frequently works alongside teams such as sales, customer service, and product development to ensure client concerns and feedback are addressed efficiently. This role often acts as a liaison, conveying client expectations to internal teams and coordinating solutions to enhance the client experience. Effective collaboration and clear communication within the organization are essential, as they directly impact client satisfaction and retention. Regular meetings and updates with cross-functional teams help ensure everyone is aligned on client objectives.

What is the difference between Client Relationship Officer vs Customer Service Representative?

AspectClient Relationship OfficerCustomer Service Representative
CredentialsRelevant certifications in sales, communication, or client managementBasic customer service training or certifications
Work EnvironmentFinancial institutions, corporate clients, B2B settingsRetail, call centers, service desks
Employer & IndustryBanking, finance, insurance, corporate sectorsRetail stores, telecom, hospitality
Search & Comparison IntentUnderstanding client management roles, career growthCustomer support, issue resolution

The main difference is that a Client Relationship Officer focuses on managing and developing relationships with clients, often in financial or corporate sectors, requiring specialized certifications. In contrast, a Customer Service Representative handles customer inquiries and issues, typically in retail or service industries. Both roles involve communication skills but differ in scope, environment, and responsibilities.

What states have the most Client Relationship Officer jobs?

States with the most job openings for Client Relationship Officer jobs include:

What are popular job titles related to Client Relationship Officer jobs?

For Client Relationship Officer jobs, the most frequently searched job titles are:

Client Relationship Officer jobs near you
Infographic showing various Client Relationship Officer job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Business Relationship Officer

South Pasadena, CA • On-site

East West Bank
Commercial Banking • 1 - 5K employees
Learn more about East West Bankexternal

$69K - $75K/yr

Other

Re-posted 3 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

118th of 176 rated banks

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Business Relationship Officer at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As Relationship Officer, you will play a key role in

  • managing and retaining existing customers and cultivating new relationships with customers to expand East West Bank’s customer base to grow assets, loans, and deposits.
  • working with internal business partners to facilitate the connection to customers to help them with specialized financial needs.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities
  • Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank
  • Understand the bank’s credit policy to be able to identify client’s eligibility for loan products. Understand client’s business, industry and identify strategies to create new business opportunities and provide need-based products to customers.
  • Motivate, coach and provide guidance to employees to achieve sales and service goals
  • Efficiently manages time and is result driven
  • Expert in using digital resources and technologies to optimize clients’ digital banking experience and possess the aptitude to learn new programs
  • Educate customers on how to use digital platforms to bank and invest when, where and how they want
  • May perform other duties as assigned
Qualifications
  • Bachelor’s degree or business relevant associate degree such as business management, admin or finance preferred
  • 3+ years in commercial lending and or/consultative relationship sales role in a related industry with proven sales track record
  • In-depth knowledge of banks, credit and deposit products; experience in international activities between U.S. and Greater China preferred
  • Strong sales and service skills including prospecting and networking.
  • Proven success in establishing new clients, deepening customer relationships, and delivering results
  • Strong financial acumen and communication skills
  • Strong problem-solving and decision-making skills. Able to manage client concerns
  • Has the ability to learn and adapt to latest information and technology platforms
  • Strong desire and capability to influence, educate and connect team, partners, and customers to technology

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

CompensationThe base pay range for this position is USD $69,000.00/Yr. - USD $75,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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