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Client Relations Representative Jobs in Illinois

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Client Relations Representative information

See Illinois salary details

$27.6K

$52K

$73.2K

How much do client relations representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client relations representative in Illinois is $51,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client relations representative?

To thrive as a Client Relations Representative, you need strong communication abilities, problem-solving skills, and a background in customer service or business, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain composed under pressure help you build trust and rapport with clients. These skills are crucial for maintaining client satisfaction, resolving issues efficiently, and fostering long-term business relationships.

How does a client relations representative typically collaborate with other departments to address client needs?

Client Relations Representatives frequently work alongside sales, support, and account management teams to ensure client satisfaction. They act as a bridge, communicating client feedback and concerns to the appropriate internal teams, helping resolve issues efficiently. Regular meetings and coordinated strategies are common, allowing them to stay informed about updates or changes that may impact clients. This collaborative approach helps provide clients with timely solutions and strengthens long-term business relationships.

What does a client relations representative do?

A Client Relations Representative acts as the main point of contact between a company and its clients, ensuring customer satisfaction and addressing any concerns. Their responsibilities often include answering client inquiries, resolving issues, providing product or service information, and building strong, long-lasting relationships. They may also collaborate with internal teams to ensure clients' needs are met efficiently. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Client Relations Representative jobs in IL? For Client Relations Representative jobs in IL, the most frequently searched job titles are:
Client Relations Representative jobs near you
Infographic showing various Client Relations Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $51,954 per year, or $25 per hour.

Customer Relations Representative - State Farm Agent Team Member

Dee Clark - State Farm Agent

Canton, IL • On-site

$40K - $50K/yr

Full-time

PTO

Re-posted 17 days ago

Job description

Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

ABOUT THE AGENCY:
Dee has been a State Farm agent since February 2007, bringing 33 years of insurance industry experience to the table. With a degree in Finance from Bradley University and professional designations like Chartered Financial Consultant, Chartered Life Underwriter, and Fellow Life Management Institute, Dee is deeply committed to delivering expert guidance to customers. Her team includes two full-time and two part-time employees, all dedicated to providing exceptional service.
Dee is passionate about giving back to the community, whether through financial contributions, hands-on volunteer work, or educational initiatives. She is an active member of the local Kiwanis Club and serves as a Big Sister with Big Brothers/Big Sisters of Fulton County. Her commitment to community enrichment reflects the agency’s broader mission to foster unity and resilience.
In the office, Dee has created a supportive culture that emphasizes open communication, mutual respect, and continuous learning. Team members are encouraged to grow both personally and professionally, with a focus on collaboration and celebrating successes. Employees enjoy perks like paid time off for birthdays, holidays, and a PTO bank, all within a positive and empowering work environment. Together, the team works with integrity and enthusiasm to achieve their goals while making a meaningful impact on the community.
ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Dee Clark - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
 
 RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations. 
QUALIFICATIONS:
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer