Allied Universal Janitorial Services, an Allied Universal® Company, is hiring a Client Relations Executive. The Client Relations Executive is responsible for reducing customer churn, increasing customer lifetime value, and generating leads for expansion. This person builds a plan for measuring success, while utilizing analytics to drive action. The Client Relations Executive captures customer feedback to identify gaps in service and opportunities to better manage customer expectations.
RESPONSIBILITIES:
- Target, discover, qualify, verify, present, and validate additional business to existing customer portfolios
- Transition additional business with operations
- High touch with key individuals in the client’s organization
- Develop strategy map for all strategic clients
- Maintain customer relationships
- Use consultative approach for solutions
- Prepare and present client solutions
- Manage negotiations to achieve profit objectives
- Maintain SalesForce and adequate pipeline to reach goals
QUALIFICATIONS (MUST HAVE):
- Bachelor’s degree in Business Administration, Marketing, or related field of study
- Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending recruiting and/or networking events)
- Minimum of five (5) years of sales and operations experience in the janitorial industry
- Experience using data to drive decision-making and improve recruiting outcomes
- Excellent oral and written communication skills; able to influence stakeholders and collaborate across departments
- Leadership skills; ability to coach and inspire others
- Proficient in Microsoft Office and Google applications
- Strong organizational, analytical, and time management skills
- Proven ability to manage multiple competing priorities and meet deadlines in a dynamic environment
- Demonstrated ability to take initiative and utilize independent judgment
- Ability to handle sensitive information with discretion
- Able to adapt quickly to changing needs and priorities
- Problem-solving aptitude and negotiation skills
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Prior SalesForce or other customer relationship management (CRM) software experience
PAY & BENEFITS:
- Salary $80,000/year
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.