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Client Relations Coordinator Jobs in Rochester, NY

EAST HOUSE CORPORATION

Service Coordinator I

Rochester, NY · On-site

$18 - $27.45/hr

... client access to housing, including landlord relations, lease retention, and financial assistance. · Assist clients with benefit applications, budgeting, and payee agency coordination. · Promote ...

East House

Bilingual Service Coordinator

Rochester, NY · On-site

$18 - $27.45/hr

Support client access to housing, including landlord relations, lease retention, and financial assistance. * Assist clients with benefit applications, budgeting, and payee agency coordination.

GLC Business Services

Project Manager

Rochester, NY

$110K - $135K/yr

... coordination, and successful execution of ground-up multifamily residential construction projects ... Client & Stakeholder Relations * Serve as the primary point of contact for owners and project ...

Erdman Anthony

Senior Civil Engineer

Rochester, NY · On-site

$95K - $110K/yr

Maintain and develop client relations and accountability to the client. * Coordinate and manage ... Proficient with planning, scheduling, cost estimating, and coordinating detailed land development ...

Erdman Anthony

Senior Civil Engineer

Rochester, NY · Hybrid

$95K - $110K/yr

Maintain and develop client relations and accountability to the client. * Coordinate and manage ... Proficient with planning, scheduling, cost estimating, and coordinating detailed land development ...

Erdman Anthony

Senior Civil Engineer

Rochester, NY · On-site

$95K - $110K/yr

Maintain and develop client relations and accountability to the client. * Coordinate and manage ... Proficient with planning, scheduling, cost estimating, and coordinating detailed land development ...

FleetLogix

Multi-Site Manager

Rochester, NY · On-site

$62K - $65K/yr

... client relations, administrative oversight, and active fieldwork across regional vehicle lots. As ... Because this position coordinates operations across several physical locations, frequent regional ...

FleetLogix, Inc.

Multi-Site Manager

Rochester, NY · On-site

$62K - $65K/hr

... client relations, administrative oversight, and active fieldwork across regional vehicle lots. As ... Because this position coordinates operations across several physical locations, frequent regional ...

HITT Contracting Inc.

Superintendent

Newark, NY · On-site

$108.90 - $165.77/hr

Build strong client relations**Qualifications*** A four-year degree from an accredited university ... Capable in coordinating and scheduling MEP activities* Aptitude for problem solving* Ability to ...

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Client Relations Coordinator information

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How much do client relations coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client relations coordinator in Rochester, NY is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.22 per hour, depending on experience, location, and employer.

What does a client relations coordinator do?

A Client Relations Coordinator serves as the main point of contact between a company and its clients, ensuring clear communication and positive relationships. Their responsibilities often include addressing client inquiries, resolving issues, coordinating services, and maintaining client satisfaction. They also collaborate with different internal teams to meet client needs and often help with onboarding new clients. Strong organizational and communication skills are essential for this role.

What skills and qualifications are needed to thrive as a client relations coordinator?

To thrive as a Client Relations Coordinator, you need strong organizational abilities, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, project management tools, and proficiency in Microsoft Office are typically expected. Exceptional communication, active listening, and problem-solving skills help you build rapport and effectively address client needs. These capabilities ensure client satisfaction, foster long-term relationships, and support business growth.

How does a client relations coordinator typically collaborate with sales, support, and other internal teams?

A Client Relations Coordinator acts as a key liaison between clients and various internal departments, including sales, customer support, and account management. They often gather client feedback, communicate client needs to relevant teams, and help resolve issues by coordinating responses and resources. This role requires strong organizational and interpersonal skills, as well as the ability to build effective working relationships across departments to ensure a seamless client experience. Regular meetings, updates, and collaborative problem-solving are common aspects of this coordination.

What are the most commonly searched types of Client Relations jobs in Rochester, NY?

The most popular types of Client Relations jobs in Rochester, NY are:

What are popular job titles related to Client Relations Coordinator jobs in Rochester, NY?

For Client Relations Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Relations Coordinator jobs in Rochester, NY look for?

The top searched job categories for Client Relations Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Relations Coordinator jobs?

Cities near Rochester, NY with the most Client Relations Coordinator job openings:

Client Relations Coordinator jobs near you
Infographic showing various Client Relations Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $43,611 per year, or $21 per hour.

Regional Broker Relations Manager-Medicare and Medicare Advantage

Town Square Health

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

About Town Square Health
Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations offer comprehensive primary care with coordinated specialty support for Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team!
The Opportunity
The Regional Broker Relations Manager serves a key position within Town Square Health's growth team as we launch our comprehensive primary care services for older adults in Western New York.
This role builds and maintains relationships with independent insurance brokers and payer-side sales teams across Western New York to ensure they are knowledgeable about Town Square Health's physicians, services, and care model when advising Medicare-eligible clients in selecting a provider.
The position also serves as the internal subject matter expert on Medicare and Medicare Advantage plan structures, helping train Town Square Health's staff so they can speak knowledgeably with brokers, payers, and the community.
You'll have the opportunity to:
  • Build the broker and payer relationship infrastructure for a brand-new primary care organization in Western New York
  • Serve as Town Square Health's internal Medicare and Medicare Advantage subject matter expert
  • Shape how brokers, payers, and community members understand and access our care model
  • Work at the intersection of healthcare, community relations, and market growth in a high-visibility, field-based role

What You'll Do
Broker & Payer Relationship Building
  • Build and maintain relationships with independent brokers, agencies, and FMO/IMO networks operating in Western New York, ensuring they know Town Square Health's provider locations and services
  • Develop relationships with payer-side sales and account teams across the Medicare Advantage plans Town Square Health participates with or is in-network for, keeping them current on our offerings, capacity, and any service line changes
  • Act as a trusted, responsive point of contact for brokers' and payers' questions about Town Square Health, including which plans we are in-network with, what services are offered, and how to help a client access care
  • Represent Town Square Health at local broker meetings, payer trainings, community health fairs, and industry events to raise visibility among the broker and payer community
  • Track which brokers and payer teams have been engaged, and identify gaps in awareness or coverage across the region
  • Monitor and address non-compliant broker activity

Provider & Network Education
  • Maintain up-to-date, accurate materials describing Town Square Health's provider network, locations, services, and plan affiliations for use with brokers and payer partners
  • Coordinate with Town Square Health leadership and clinical and operations teams to stay current on new services, provider additions, or network changes that brokers and payers should know about
  • Ensure broker- and payer-facing communications are accurate, appropriately scoped, and compliant with CMS rules and regulations

Internal Subject Matter Expertise & Training
  • Serve as Town Square Health's internal expert on how Medicare and Medicare Advantage plans work, including eligibility, enrollment periods, plan types, and how beneficiaries typically choose providers within a plan's network
  • Design and deliver training for Town Square Health's outreach, community engagement, and member-facing staff so they can confidently discuss Medicare and MA basics with brokers, payers, and community members
  • Monitor CMS guidance and Medicare/MA industry changes relevant to how beneficiaries access providers, translating updates into practical briefings for internal teams
  • Develop internal job aids, FAQs, and reference materials on Medicare/MA topics to support consistent, accurate messaging across the organization

Market Insight & Reporting
  • Monitor the regional broker and payer landscape in Western New York, including key firms, FMOs/IMOs, and payer sales teams active in the market, to inform outreach priorities
  • Provide regular reporting to leadership on broker and payer engagement activity, relationship health, and awareness gaps across the territory
  • Partner with marketing and community relations to localize broker- and payer-facing materials for the Western New York market

Who You Are
You're a relationship builder who knows the Medicare and Medicare Advantage landscape well enough to be a trusted resource for brokers, payers, and internal teams alike. You're comfortable in a field-based role, energized by getting out in the community, and disciplined enough to track your relationships and report on what's working.
You communicate clearly about complex topics, you don't need a lot of oversight to stay on track, and you take pride in being the person others come to when they have a question they can't answer themselves.
Most importantly, you believe healthcare can be better - and you want to be part of the team proving it.
Qualifications
Required
  • Bachelor's degree in Business, Healthcare Administration, Marketing, or equivalent professional experience
  • 5-7+ years of experience in healthcare provider relations, community outreach, or Medicare/Medicare Advantage-adjacent roles (e.g., at a health plan, brokerage, FMO/IMO, or provider organization)
  • Solid working knowledge of how Medicare and Medicare Advantage plans function, including enrollment periods, plan types, and provider network structures
  • Demonstrated ability to build and sustain professional relationships with external partners (brokers, payers, community organizations)
  • Strong presentation and training/facilitation skills
  • Willingness and ability to travel regularly throughout Western New York (valid driver's license and reliable transportation required)

Preferred
  • Prior experience working with or alongside FMOs/IMOs, independent broker networks, or payer sales teams in a provider-relations or liaison capacity
  • Experience training non-sales staff (e.g., community outreach, member services) on Medicare/MA fundamentals
  • Existing relationships with brokers, agencies, or payer teams within the Western New York market
  • Familiarity with CRM or relationship-tracking tools

What We Offer
  • Salary range of $115,000-130,000/yr
  • Comprehensive benefits package (medical, dental, vision, 401K)
  • Opportunity to build something from the ground up
  • Direct impact on how Medicare-eligible patients in Western New York access and experience care
  • High visibility and influence in a growing organization
  • Collaborative, mission-driven team

Equal Opportunity Employer
Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.

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