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Remote Client Relations Jobs in Rochester, NY (NOW HIRING)

RRJB

Client Support & Services Specialist

Rochester, NY · Remote

$30 - $50/hr

This is a remote position. We're looking to hire a Client Support & Services Specialist who can ... Experience in customer service, administration, client relations, member services, or a similar ...

New

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

APR

Commercial Lines Account Manager | Farm/Ag

Batavia, NY · On-site +1

$60K - $85K/yr

Batavia, NY | Hybrid or Remote About Our Agency: We are an independent insurance agency committed ... Client Consultation & Support: Respond to client inquiries regarding policy and coverage, ensuring ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Documents all client interactions Qualifications * Bachelor's Degree - Preferred Compensation In ...

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Remote Client Relations information

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$28.6K

$56.6K

$96.7K

How much do remote client relations jobs pay per year?

As of Sep 11, 2026, the average yearly pay for remote client relations in Rochester, NY is $56,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $64,100.00 per year, depending on experience, location, and employer.

What is a remote client relations?

A Remote Client Relations job involves managing and maintaining relationships with clients while working remotely. Responsibilities typically include responding to customer inquiries, addressing concerns, providing support, and ensuring client satisfaction. Strong communication skills, problem-solving abilities, and responsiveness are essential for success in this role. It often requires using digital tools such as email, chat, and video conferencing to interact with clients effectively.

What are the typical daily tasks for someone working in remote client relations?

In a Remote Client Relations role, your daily tasks often include responding to client inquiries via email, phone, or chat, addressing any concerns, and ensuring clients are satisfied with the company's services or products. You may also assist with onboarding new clients, coordinate with internal teams to resolve issues, and update client records in CRM systems. Regular meetings or check-ins with clients to review accounts and gather feedback are common as well. This dynamic role requires balancing multiple client needs, prioritizing urgent requests, and maintaining clear, professional communication at all times.

What are the key skills and qualifications needed to thrive in remote client relations?

To thrive as a Remote Client Relations professional, you need strong interpersonal communication, problem-solving abilities, and experience in customer service or account management, often backed by a relevant degree. Familiarity with CRM software, collaboration tools like Slack or Zoom, and ticketing systems is typically required. Exceptional organizational skills, empathy, and proactive responsiveness distinguish top performers in this role. These competencies are vital for building lasting client relationships, resolving issues efficiently, and contributing to overall client satisfaction in a remote work environment.

What are the most commonly searched types of Client Relations jobs in Rochester, NY?

The most popular types of Client Relations jobs in Rochester, NY are:

What are popular job titles related to Remote Client Relations jobs in Rochester, NY?

For Remote Client Relations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Client Relations jobs in Rochester, NY look for?

The top searched job categories for Remote Client Relations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Client Relations jobs?

Cities near Rochester, NY with the most Remote Client Relations job openings:

Remote Client Relations jobs near you
Infographic showing various Remote Client Relations job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $56,618 per year, or $27.2 per hour.

Client Support & Services Specialist

Rochester, NY • Remote

RRJB
See more jobs at RRJBexternal

$30 - $50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This is a remote position.

We’re looking to hire a Client Support & Services Specialist who can provide professional day-to-day assistance to clients and members while supporting our internal service and administrative teams. Candidates applying for this role should be highly organized, dependable, and comfortable managing multiple requests, inquiries, and administrative tasks at the same time.

The ideal candidate understands what excellent client service means and can communicate clearly, professionally, and respectfully with people from different backgrounds. Experience in customer service, administration, client relations, member services, or a similar environment is highly valued.

The candidate should be able to resolve routine questions, document client interactions, coordinate follow-up activities, and work collaboratively with internal teams to ensure that every client receives timely and accurate assistance. This position plays an important role in maintaining strong client relationships and supporting the organization's day-to-day operations.

Responsibilities
  • Respond to client and member inquiries through phone, email, and other approved communication channels.
  • Provide accurate information regarding services, procedures, requests, and account-related matters.
  • Prepare, organize, file, and retrieve client and service-related documents.
  • Maintain accurate and up-to-date records in internal databases and systems.
  • Document client interactions, requests, issues, and resolutions.
  • Coordinate appointments, meetings, calls, and follow-up activities.
  • Monitor outstanding requests and ensure appropriate follow-up within established timeframes.
  • Work with internal departments to resolve client questions and service issues.
  • Escalate complex or sensitive matters to the appropriate team or supervisor.
  • Communicate recurring client feedback and service concerns to relevant internal teams.
  • Assist with preparing reports, correspondence, presentations, and other administrative materials.
  • Conduct basic research to help answer client questions and support service initiatives.
  • Identify opportunities to improve client communication, service processes, and overall client experience.
  • Maintain confidentiality when handling client, member, organizational, or other sensitive information.
  • Perform additional administrative and service-support duties as assigned.


Requirements
  • Proven work experience in customer service, client support, member services, administrative support, or a similar role.
  • Excellent written and verbal communication skills.
  • Strong computer skills, including Microsoft Office or comparable productivity software.
  • Experience using CRM, customer-service, database, or case-management software is preferred.
  • Strong organizational and time-management skills.
  • Ability to manage multiple requests and priorities simultaneously.
  • Professional, courteous, and solutions-oriented communication style.
  • Strong attention to detail and accuracy.
  • Ability to work independently while collaborating effectively with internal teams.
  • Strong problem-solving and follow-through skills.
  • Ability to learn new systems, procedures, and organizational processes quickly.
  • Previous experience supporting customers, clients, members, or community-facing programs is highly valued.
  • Associate’s or bachelor’s degree in Business Administration, Communications, Customer Relations, Public Administration, or another relevant field is preferred but may not be required depending on experience.


Benefits
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible Work Schedule
  • Remote / Work-from-Home Opportunity
  • Employee Assistance Program
  • Professional Development & Training