Client Program Manager Jobs in Hawaii (NOW HIRING)

Position Title: Program Manager

Department: Safe House Program - Maui

Supervisor: Executive Director

FLSA Status: Exempt

Date: December 2021

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Unit Mission Statement:

"To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families."

JOB SUMMARY: The Program Manager (PM) of the Maui Safe House Program is a full time, exempt position. The program provides a structured long term residential services for adolescent male residents. The program also collaborates with other agencies and resources within its community. Services and activities are developed to support the specific needs of the youths in placement at the Safe House program. The PM is responsible for the overall management of the Maui Safe House program. Through the essential functions described in this Job Description, the PM maintains the program’s contractual and licensing requirements, and facility standards. The PM is also responsible to recruit, train, develop and supervise staff members of the program, and will work with its employees to ensure the safety of residents in the program, and that resident’s service goals are met. The PM is supervised by the Executive Director.

1. ESSENTIAL QUALIFICATIONS:
2. BA degree in human services or related field with five years experience in providing residential services.
3. Two years experience in personnel management and proposal or grant writing.
4. Valid TB clearance and physical exam.
5. Valid First Aid and CPR certification.
6. Valid Hawaii Driver’s license and valid no-fault insurance.
7. Successful background clearances including FBI & Hawaii State Criminal; DHS Child Abuse neglect; Motor vehicle records.

1. ESSENTIAL FUNCTIONS:
2. Overall management of the Safe House residential services.
3. Plans, organizes, directs, coordinates and manages multiple contracts and program sites for the implementation of residential services which include youth activity, programs with school personnel, community, other youth service agencies and agency workers.
4. Direct supervision of all residential staff in the performance of their duties and work schedules.
5. Manage all contracts to meet requirements including meeting outcomes as required by the various funding sources.
6. Overall case supervision of clients served. Ensuring youth treatment plans are continually reviewed and goals/objectives me on a timely manner.
7. Orientate/train/evaluate program and volunteer staff in residential program activities and curriculum.
8. Develop operational procedures for the residential programs in accordance with contract requirements.
9. Provide monthly and quarterly reports to the Executive Director and funding agencies regarding clients served and services provided.
10. Assist the administration in presenting the program to the community and to maintain productive relationships with all client related agencies, community resources and programs, schools and similar entities.
11. Evaluate staff development requirements and arrange for training as needed.
12. Performs the duties of the Residential staff during their absence or when work requirements indicate such involvement.
13. Prepare funding proposals as assigned or indicated.
14. Attend all staff meetings, training, conferences and workshops as requested or scheduled.
15. Travel off-island as necessary.

1. OTHER FUNCTIONS:
2. Performs other duties as assigned.

1. SKILLS AND PERSONAL QUALITIES:
2. Willing to accept and implement The Salvation Army philosophy.
3. Sound judgment, dependability, understanding, firm, caring, organized, high energy
4. Liaison with and knowledge of public service agencies and other community agencies.

MENTAL DEMANDS:

• Work under stressful conditions
• Interact with others with courtesy and tact
• Relate to wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

PHYSICAL DEMANDS:

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane.

COMMUNICATION DEMANDS:

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies

SKILLS/TECHNICAL KNOWLEDGE:

Prioritize multiple work tasks to meet tight deadlines

EQUIPMENT NEEDS:

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

DESCRIPTION OF WORK ENVIRONMENT:

Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

NOTES:

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.