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Client Operations Manager Jobs in Thomaston, CT (NOW HIRING)

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Improve operational consistency through process development, documentation, and accountability.

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Improve operational consistency through process development, documentation, and accountability.

Beazley

Client Manager, Captives

West Hartford, CT · On-site

Client Manager, Captives Division: Property Risks As a Client Manager, your primary responsibility ... operations teams) and external (client, brokers) boundaries to bring deals to conclusion

Gallagher

Client Service Manager II

Danbury, CT · On-site

Client Relationship Management: * Build and nurture relationships with High Net Worth clients ... Operational Excellence: * Ensure accurate client and policy data is maintained within Gallagher ...

Tradewind

Client Services Account Manager

Oxford, CT · On-site

... Client Services Account Manager will play a crucial role in ensuring the smooth execution of ... Monitor potential or actual operational issues (weather, mechanical, delays) and communicate ...

BerryDunn

Outsourced Accounting Manager

Hamden, CT · On-site

$95K - $110K/yr

Gain comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagements. * Oversee and review our professional team in preparing workpapers ...

Sephora

Operations Associate - Part Time

Danbury, CT

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

Sephora

Operations Associate - Part Time

Danbury, CT · On-site

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

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Showing results 21-40

All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Thomaston, CT

Client Operations Manager information

See Thomaston, CT salary details

$45.8K

$127.2K

$139.3K

How much do client operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client operations manager in Thomaston, CT is $127,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,800.00 and $137,800.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What job categories do people searching Client Operations Manager jobs in Thomaston, CT look for? The top searched job categories for Client Operations Manager jobs in Thomaston, CT are:
What cities near Thomaston, CT are hiring for Client Operations Manager jobs? Cities near Thomaston, CT with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT • On-site

Full-time

Re-posted 18 days ago

Job description

Overview
We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.
Responsibilities
  • Manages CXA team, National Access Lead and the National Audit Lead.
  • Supports strategic initiative growth in Agency Services and Risk Control
  • Direct, plan, and implement strategic initiatives to support client experience goals.
  • Ensure optimal resource utilization to meet client expectations.
  • Manage the effective implementation of new systems and optimize the use of existing technologies.
  • Document customer journey to identify opportunities for improved client experience.
  • Salesforce Management and Optimization for Client experience assistants.
  • Identify, track and drive Salesforce enhancements and fixes.
  • Coordinate across departments to achieve alignment and progress.
  • Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
  • Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
  • Review activities, costs, and operations to measure progress toward goals.
  • Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
  • Salesforce Management and Optimization for Client experience in partnership with sales.
  • Support CX leadership to develop salesforce reporting and scorecards.
  • Manage communication and updates on process workflow documents.
  • Develop and manage workflows for the Large Loss Notice process.
  • Project Management: Track initiatives and manage multiple projects to support operational goals.
  • Coordinate across departments to achieve alignment and progress.
  • Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities

Qualifications
• Proven experience in operations management, preferably within insurance, claims, or a related industry.
• Strong project management skills, with a record of delivering results in a dynamic environment.
• Understanding of Salesforce or similar CRM platforms.
• Understanding of Agency appointment and due diligence process.
• Understanding of Risk Control capabilities.
• Ability to develop workflows, streamline processes, and manage data integrity across platforms.
• Experience with writing and implementing program level policy and procedures.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Strong leadership skills, with experience managing cross-functional teams.
• Analytical mindset with a focus on identifying efficiencies and implementing improvements

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