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Client Operations Manager Jobs in Norwalk, CT (NOW HIRING)

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Client Relationship Management: Act as the primary operational contact for client stakeholders at each location, typically property or asset managers. Build strong, trust-based relationships through ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Client Relationship Management: Act as the primary operational contact for client stakeholders at each location, typically property or asset managers. Build strong, trust-based relationships through ...

Playbook

Client Operations Manager

New York, NY

$130/hr

Client Relationship Management: Act as the primary operational contact for client stakeholders at each location, typically property or asset managers. Build strong, trust-based relationships through ...

Tutu School

Client Operations Coordinator

Westport, CT · On-site +1

$20 - $22/hr

Manage and track communication workflows to ensure all client touchpoints are executed ... Operational + Studio Support * Assist with securing teacher substitute coverage-sometimes with ...

Copper.co

Client Operations Associate

New York, NY · On-site

The Client Operations team sits at the heart of Copper, acting as the frontline for client ... Take ownership and accountability of all incoming queries and managing client expectations under ...

Copper.co

Client Operations Associate

New York, NY · On-site

The Client Operations team sits at the heart of Copper, acting as the frontline for client ... Take ownership and accountability of all incoming queries and managing client expectations under ...

Barry's

Client Operations Supervisor

New York, NY · On-site

$25/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Barry's

Client Operations Supervisor

New York, NY · On-site

$25/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Craft

Market Operations Manager

New York, NY · On-site

The Role Crafty is seeking a Market Operations Manager to lead our local client operations in NYC - ensuring best-in-class service, operational excellence, and exceptional client satisfaction. This ...

Barry's

Client Operations Lead

New York, NY · On-site

$22/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Norwalk, CT

Client Operations Manager information

See Norwalk, CT salary details

$44.7K

$124.1K

$136K

How much do client operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client operations manager in Norwalk, CT is $124,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What job categories do people searching Client Operations Manager jobs in Norwalk, CT look for? The top searched job categories for Client Operations Manager jobs in Norwalk, CT are:
What cities near Norwalk, CT are hiring for Client Operations Manager jobs? Cities near Norwalk, CT with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Client Operations Manager

January Technologies, Inc.

New York, NY • On-site

$120K - $165K/yr

Full-time

Re-posted 10 days ago

Job description

At January, we're rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we're driving superior outcomes for both consumers and creditors, and making sure that credit is fair, accessible, and personal.
As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction.
You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones - implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering teams.
About the Role
As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction.
You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones - implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering teams.
What You'll Do
  • Build and lead a high-performing operations team - Develop your team's technical and operational capabilities through targeted coaching, clear performance standards, and structured skill development that moves associates from competent to exceptional
  • Design and implement operational excellence - Create the systems, processes, and quality frameworks that ensure 100% of high-priority client requests are resolved within SLA while reducing errors by 50% or more
  • Drive technical problem-solving at scale - Enable your team to independently investigate data discrepancies, troubleshoot workflow issues, and resolve complex technical challenges without constant escalation
  • Strengthen cross-functional partnerships - Collaborate with Client Success Managers to align operational delivery with strategic account goals, partner with Implementation on smooth handoffs, and work with Engineering to improve tooling and reduce manual work
  • Create scalable foundations for growth - Build comprehensive documentation, training programs, and operational playbooks that allow the team to handle increasing complexity and volume without proportional headcount growth
  • Manage stakeholder communications during critical issues - Lead client communications during operational challenges, turning potential escalations into opportunities to demonstrate January's commitment to excellence
  • Establish metrics and accountability systems - Implement KPIs and performance dashboards that make success measurable, drive continuous improvement, and ensure consistent service quality across all clients
What We're Looking For
Experience and Leadership:
  • 3+ years managing technical operations or support teams with demonstrated success improving team performance and operational metrics
  • Proven track record of developing individual contributors into higher performers and managers through coaching, structured development, and clear accountability
  • Background managing client-facing operations in B2B SaaS or fintech environments where accuracy and compliance are critical

Technical and Operational Excellence:
  • Strong SQL skills with ability to write complex queries, investigate data discrepancies, and teach technical concepts to team members
  • Experience building operational systems from scratch that scaled successfully with business growth
  • Track record of implementing SLAs, quality frameworks, and operational metrics that drive measurable improvement
  • Demonstrated ability to troubleshoot technical issues across multiple integrated systems

Skills and Attributes:
  • Exceptional written and verbal communication - you can explain complex technical issues to non-technical stakeholders and write client communications that build confidence
  • Strategic thinking balanced with hands-on execution - you can design long-term solutions while rolling up your sleeves to solve today's problems
  • Strong prioritization skills - you thrive when everything feels urgent and can make clear trade-off decisions
  • Cross-functional collaboration - you build strong relationships across teams even when priorities compete
  • Comfort with ambiguity - you can create structure and clarity in undefined situations

Bonus Points:
  • Experience with enterprise clients in financial services or debt management
  • Knowledge of YAML, APIs, or workflow automation tools
  • Previous experience scaling operations teams through process improvement versus headcount growth
  • Background in early-stage or high-growth startups (Series B-D)
Why Join Us?
This role offers the unique opportunity to build and lead a critical function at January while we transform how consumers and creditors interact. At January, you'll have the autonomy to innovate, the support to excel, and the platform to build something extraordinary. If you're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.
We thrive on:
  • Writing to clarify thinking, scale collaboration, and drive intentionality.
  • Prioritizing impact over routine - this isn't a 9-to-5 job.
  • Embracing growth, feedback, and new challenges with humility and curiosity.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.

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