Client Operations Manager Jobs in Spring Hill, TN

Business Operations Manager

Position Overview

Our client is seeking a highly organized, strategic, and execution-focused Business Operations Manager / Chief of Staff to work closely with executive leadership and help drive operational excellence across the organization.

This individual will serve as a key partner to leadership, ensuring priorities are executed effectively, operational processes run smoothly, and strategic initiatives continue moving forward. The role requires a unique combination of business acumen, organizational excellence, financial awareness, and the ability to coordinate efforts across multiple departments.

The ideal candidate is highly educated, intellectually curious, detail-oriented, and comfortable operating in a fast-paced environment where priorities evolve quickly. This person should be capable of balancing strategic thinking with hands-on execution while helping leadership scale the organization.

Key Responsibilities:

● Facilitate and coordinate recurring leadership, planning, and operational meetings, including EOS-based processes and accountability tracking.

● Drive follow-through on company initiatives, priorities, and strategic objectives.

● Partner closely with executive leadership on special projects and organizational initiatives.

● Support day-to-day business operations and identify opportunities to improve efficiency and scalability.

● Assist with payroll administration, workforce planning, and operational reporting.

● Develop and maintain operational processes, documentation, and performance metrics.

● Coordinate cross-functional initiatives involving operations, finance, technology, and AI-focused teams.

● Track project progress, milestones, risks, and deliverables to ensure successful execution.

● Prepare reports, dashboards, and business insights for leadership decision-making.

● Serve as a trusted liaison between leadership and internal stakeholders.

Financial & Workforce Planning

● Assist leadership in managing workforce investments, operational budgets, and resource allocation.

● Support oversight of contractor and employee engagements across multiple functions.

● Monitor operational spending and workforce utilization.

● Provide reporting and recommendations related to staffing, operational efficiency, and budget performance.

● Partner with leadership on workforce planning initiatives involving annual expenditures approaching $1 million.

Qualifications

Required

● Experience in operations, business management, consulting, project management, finance, or a related field.

● Exceptional organizational, communication, and project management skills.

● Strong analytical and problem-solving abilities.

● Ability to manage multiple priorities while maintaining attention to detail.

● Experience supporting senior leaders, executives, or leadership teams.

● Strong proficiency with business systems, reporting tools, and productivity platforms.

Preferred

● Master's degree, MBA, or other advanced education strongly preferred.

● Experience working in technology, SaaS, AI, or high-growth environments.

● Experience with EOS or similar operational frameworks.

● Experience managing operational budgets, workforce planning, or business performance reporting.

● Background in consulting, strategic operations, program management, or chief of staff functions.

What Success Looks Like

● Leadership priorities are executed consistently and efficiently.

● Operational processes become more scalable and organized.

● Workforce planning and operational spending remain aligned with business objectives.

● Cross-functional initiatives are delivered on time and with high quality.

● Leadership gains increased visibility into company performance through reporting and metrics.

● The organization operates with greater accountability, alignment, and efficiency.

Ideal Candidate

We are looking for someone who is:

● Highly intelligent and intellectually curious.

● Comfortable working directly with executive leadership.

● Resourceful, proactive, and self-directed.

● Able to balance strategy with execution.

● Detail-oriented without losing sight of broader business goals.

● Adaptable and capable of thriving in a dynamic, growing organization.

● Interested in technology, AI, and operational excellence.

Compensation: Competitive and based on experience.

Work Authorization: Open to global candidates; however, availability during U.S. business hours is required.