Client Operations Manager Jobs in Roxana, IL (NOW HIRING)

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The International Operations Manager is responsible for daily international operations and organizational management of the (city). Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations.  Ensure that (city) Station has the necessary tools in place to succeed and expand their business levels in international product lines in a sustained fashion. To work with and network with AIT verticals, overseas AIT offices as well as partners to promote AIT’s strategic corporate goals and to ensure AIT (city) is the leader in providing customer solutions with our (city) station’s growth and profitability.

• Support key account operations requirements and ensure service execution and reliability.
• Be actively involved and in front of clients to develop revenue.
• Work collaboratively with our AIT offices overseas as well as our global partners.
• Actively recruit International Operations staff within the market
• Support AIT’s strategy to support our “Global Triangle” and our Drive for Five Corporate strategy.
• Initiate dialogue with key decision makers throughout AIT organization to develop and promote AIT’s, “customer solution” and promote AIT PHL within AIT.

• Support field/strategic sales teams in joint calls.
• Regular joint sales calls with key decision makers at targeted customers.
• Closely work with Global product teams and designated core carriers to improve margin/buying costs.
• Deliver exceptional customer service throughout all stages of the process and meet operational growth targets.
• Ensure that the international team is continuously meeting or exceeding all corporate KPI’s.
• Other duties and responsibilities will be assigned as business demands deem necessary.

• 7 – 10 years’ Experience 

• Bachelor’s degree or equivalent 

• Negotiation and Procurement skills; Operational and P&L management of global products and services.  

• Ability to manage service execution at a high-performance level.  

• Teaching and mentoring in a broad global environment.  

• Proven track record of meeting and exceeding P&L objectives in a high-performance organization. 

• Minimum of seven years of freight forwarding experience, with large scale air freight and ocean freight operational background desired.   

• Minimum of 3 years multi station P&L experience required.  

• Experience with diversified freight forwarding products including logistics and international product lines required.   

• Previous experience in negotiating and executing Freight Forwarding Carrier Agreements.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.