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Client Operations Manager Jobs in Merrillville, IN

Addition Management

Cargo Operations Manager

Chicago, IL · On-site

$75K - $85K/yr

... client base. · Engage any/all existing & potential clients on site. · Manage and control all ... operations management experience preferred. · Ability to lift 50 pounds · Clean background ...

Onni Group

Events & Operations Manager

Chicago, IL · On-site

$65K - $80K/yr

The Events & Operations Manager is responsible for managing and executing banquet and event ... Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and ...

Onni Group

Events & Operations Manager

Chicago, IL · On-site

$65K - $80K/yr

The Events & Operations Manager is responsible for managing and executing banquet and event ... Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and ...

moomoo

Futures Operations Manager

Chicago, IL

Client & Counterparty Management: Serve as the primary liaison with exchanges, management, vendors, and clients to resolve operational issues. * Team Leadership: Lead, manage, and train clearing ...

moomoo

Futures Operations Manager

Chicago, IL · On-site

$155K/yr

Client & Counterparty Management: Serve as the primary liaison with exchanges, management, vendors, and clients to resolve operational issues. * Team Leadership: Lead, manage, and train clearing ...

moomoo

Futures Operations Manager

Chicago, IL · Remote

Client & Counterparty Management: Serve as the primary liaison with exchanges, management, vendors, and clients to resolve operational issues. * Team Leadership: Lead, manage, and train clearing ...

M1 Finance

Brokerage Operations Manager

Chicago, IL

... and client accounts; ACATS and non-ACATS transfer processing end-to-end, including exception ... manage key risk indicators across all operational functions * Identify and lead automation and ...

M1 Finance

Brokerage Operations Manager

Chicago, IL · On-site +1

$140K - $160K/yr

... and client accounts; ACATS and non-ACATS transfer processing end-to-end, including exception ... manage key risk indicators across all operational functions * Identify and lead automation and ...

M1 Finance

Brokerage Operations Manager

Chicago, IL

$140K - $160K/yr

... and client accounts; ACATS and non-ACATS transfer processing end-to-end, including exception ... manage key risk indicators across all operational functions * Identify and lead automation and ...

Tavern Research

Ad Operations Manager

Chicago, IL · On-site

$94K - $124K/yr

Ad Operations Manager Location : Chicago, IL preferred (or remote for extremely well-qualified ... You care about getting it right, because you know a single trafficking error can cost a client real ...

VIATechnik

Operations Manager, Electrical

Chicago, IL · Remote

$15K/mo

Translate BIM deliverables into measurable client value (cost, safety, coordination) * Identify ... Manage various operational teams and create strong collaboration processes between the teams

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Merrillville, IN

Client Operations Manager information

See Merrillville, IN salary details

$43.7K

$121.3K

$132.9K

How much do client operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client operations manager in Merrillville, IN is $121,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,400.00 and $131,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Merrillville, IN?

For Client Operations Manager jobs in Merrillville, IN, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Merrillville, IN look for?

The top searched job categories for Client Operations Manager jobs in Merrillville, IN are:

What cities near Merrillville, IN are hiring for Client Operations Manager jobs?

Cities near Merrillville, IN with the most Client Operations Manager job openings:

Client Operations Manager jobs near you

CDE - Client Delivery Executive II

NTT DATA Services

Chicago, IL • On-site

$148K - $197K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

Req ID: 360714
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a CDE - Client Delivery Executive II to join our team in Chicago, Illinois (US-IL), United States (US).
Candidates must live in the Central time zone and willing to travel to client site in Chicago or Beloit, WI once per month for three days at a time.
Responsibilities:
Operations:
  • Accountable for end-to-end delivery of NTT DATA services for a specific client.
  • Ensure adherence to contractual commitments.
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
  • Develop and maintain Crisis Management/Disaster Plans.
  • Implement project mitigation plans for yellow or red deliverables.
  • Conduct Customer Governance meetings.
  • Manage Outage/Escalation/Missed SLA incidents.
  • Implement and execute automation and efficiency programs.
  • Drive client improvement plans to enhance satisfaction.
  • Utilize automation for repetitive tasks to boost performance and service quality.
  • Possess a deep understanding of the delivery life cycle.

Financials:
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
  • Manage costs in alignment with annual operating plans and point of sale.
  • Develop action plans to close forecast gaps.
  • Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
  • Act as a strategic delivery advisor to the executive leadership team.
  • Manage Sales Enablement, ensuring integration with delivery teams.
  • Leverage broader NTT DATA capabilities and resources strategically.
  • Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:
  • Serve as the main contact for client operations leadership.
  • Maintain effective communication with all stakeholders and cross-functional teams.
  • Stay informed about global industry trends and their impact on IT services.

Organization:
  • Apply best practices in organizational change management.
  • Solve large, enterprise problems through matrixed organizations.
  • Guide delivery leaders to align service offerings properly.
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
  • Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications:
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with \ customers.
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
  • 8+ years of experience managing a highly leveraged service environment.

Preferred Skills:
  • Digital Transformation experience leveraging AI to refine knowledge insights.
  • Strong knowledge of and experience with ITIL Service Framework v4.
  • Experience in IT support and production escalations, including incident response and change lifecycles.
  • Excellent verbal and written communication skills.
  • Ability to work across multiple time zones.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $148,000 - 197,450. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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