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Client Operations Manager Jobs in Johns Island, SC

GCT

Shuttle Operations Manager

North Charleston, SC · On-site

$60K - $70K/yr

The Shuttle Operations Manager is responsible for overseeing the day-to-day shuttle service ... and client requirements * Train, coach, and develop shuttle drivers and shift leads while ...

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Client Operations Manager information

See Johns Island, SC salary details

$42.8K

$119.1K

$130.5K

How much do client operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client operations manager in Johns Island, SC is $119,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $129,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Johns Island, SC?

For Client Operations Manager jobs in Johns Island, SC, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Johns Island, SC look for?

The top searched job categories for Client Operations Manager jobs in Johns Island, SC are:

What cities near Johns Island, SC are hiring for Client Operations Manager jobs?

Cities near Johns Island, SC with the most Client Operations Manager job openings:

Client Operations Manager jobs near you

Shuttle Operations Manager

GCT

North Charleston, SC • On-site

$60K - $70K/yr

Full-time

Re-posted 7 days ago

Job description

About GCT Chauffeured Services
GCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team.
Job Description
The Shuttle Operations Manager is responsible for overseeing the day-to-day shuttle service operations of GCT Chauffeured Services. This role ensures shuttle routes operate safely, on time, and in full compliance with all regulatory standards, while maintaining the highest level of customer satisfaction through operational excellence, leadership, and accountability. All duties are performed in accordance with company policies, practices, and procedures.
Responsibilities
  • Plan, coordinate, and manage daily shuttle routes, schedules, and driver assignments to ensure consistent on-time performance and service reliability
  • Oversee real-time shuttle operations using TripShot and other fleet management systems, making adjustments as needed to maintain service levels
  • Ensure proper driver coverage for all shuttle routes, including backup planning for callouts, delays, and service disruptions
  • Oversee pre-trip and post-trip inspections for all shuttle vehicles to ensure compliance with safety standards
  • Coordinate with maintenance teams to ensure fleet readiness, minimize downtime, and maximize vehicle availability
  • Maintain accurate records across fleet and scheduling systems to ensure data integrity and operational consistency
  • Maintain full knowledge of shuttle contracts, service level agreements, route specifications, and client requirements
  • Train, coach, and develop shuttle drivers and shift leads while supporting driver duties as needed
  • Serve as Manager On Call a minimum of 5 days per month
  • Fill driver roles and operational responsibilities as needed to support service coverage
  • Communicate effectively with clients, vendors, affiliates, and internal teams regarding shuttle operations
  • Serve as the primary escalation point for service issues, including missed wake-up calls and route disruptions
  • Provide timely operational updates to leadership, dispatch, and cross-functional teams
  • Support a high level of customer service by ensuring a consistent, professional, and courteous passenger experience
  • Monitor passenger feedback and implement service improvements aligned with GCT service standards
  • Ensure compliance with DOT and FMCSA regulations, including driver qualification files, hours of service (HOS), IFTA, and tire mileage tracking
  • Maintain accurate and up-to-date compliance documentation for all shuttle operations
  • Coordinate with the Driver & Safety Program Manager to maintain safety standards using Motive and Samba Safety systems
  • Uphold company values of professionalism, accuracy, accountability, and a safety-first culture

Qualifications
  • Ability to manage competing priorities with adequate stress tolerance in a fast-paced, 24/7 shuttle environment.
  • Excellent attention to detail and organizational skills.
  • Decision-making and solution identification abilities required.
  • Advanced computer skills; proficiency in English required.
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 3-5 years of related transportation or shuttle management experience.
  • CDL preferred; must be willing to obtain within 90 days of hire if required.

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