Client Operations Manager Jobs in Hamilton, ON (NOW HIRING)

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 292845
Store Name/Number: ON-Erin Mills Town Centre (1648)
Address: 5100 Erin Mills Parkway, Mississauga, ON L5M 4Z5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you'll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora's operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

What you'll be doing as a Store Operations and Talent Manager at Sephora -

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select, and hire candidates.
• Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners develop and execute the store's on-going training strategy.
• Scheduling & Payroll. Oversee weekly schedule creation and approve time-off requests. Manage the store's payroll process, ensuring it aligns with company, regional, and district guidelines, and is submitted on time so team members are paid accurately and promptly.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts-all completed accurately and on time within company guidelines
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

We'd love to hear from you if -

• You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listed-and that's okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

• On-site: You will work at the location specified in the job posting.

• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora's Total Rewards-

• The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. 
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. 
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.