Client Operations Manager Jobs in Duluth, GA (NOW HIRING)

Overview:

The Operations Manager is responsible for leading all aspects of a fast-paced custom production and fulfillment operation. This role oversees daily production, warehouse, and fulfillment activities while ensuring exceptional customer service, on-time delivery, quality, safety, and financial performance. The Operations Manager develops high-performing teams, drives continuous improvement, and partners closely with customers to support changing business needs.

Location: Peachtree Corners, GA

Key Responsibilities

• Lead all day-to-day operations, including custom production, packaging, fulfillment, shipping, and warehouse activities.
• Direct and develop associates and frontline leaders to build a culture of accountability, engagement, and continuous improvement.
• Ensure customer orders are produced accurately and shipped on time while maintaining quality and service level expectations.
• Develop labor plans and staffing strategies to align with changing production volumes and customer demand.
• Monitor key performance indicators including productivity, quality, labor efficiency, safety, inventory accuracy, and on-time delivery.
• Partner directly with customer to communicate operational performance, resolve issues, and identify opportunities for improvement.
• Drive Lean and continuous improvement initiatives that improve throughput, reduce waste, and enhance operational efficiency.
• Ensure compliance with company policies, OSHA regulations, and all applicable safety and quality standards.
• Support recruiting, onboarding, coaching, performance management, succession planning, and employee development.
• Collaborate with engineering, quality, customer service, and support teams to successfully implement new products, processes, and customer programs.
• Manage operational budgets and labor costs while meeting financial and profitability objectives.

Preferred Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, or a related field preferred.
• Five or more years of progressive operations leadership experience in custom manufacturing, fulfillment, distribution, e-commerce, print-on-demand, promotional products, or light manufacturing.
• Experience leading multiple departments and teams in a high-volume, customer-driven environment.
• Strong analytical, leadership, communication, and problem-solving skills.
• Experience with Warehouse Management Systems (WMS), labor planning, inventory management, and Microsoft Office applications.
• Proven ability to lead change, improve operational performance, and develop high-performing teams.

Salary Range: $64,913.00 - $81,141.35 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.