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Client Operations Manager Jobs in Chicopee, MA (NOW HIRING)

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$17.50 - $22.75/hr

This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and ...

Broadridge

Director, Client Relations

South Windsor, CT · Remote

$125K - $135K/yr

Work closely with account management, to engage operational relationships to develop revenue opportunities * Provide detailed analysis of client datato measure and improve quality and timeliness of ...

iSolved

Tax Production Specialist

Springfield, MA

Aid in initial client outreach for operational data management initiatives * Manage client records and create cases * Assist with Daily, ME/QE/YE printing and filing of returns on behalf of clients

New

isolved

Tax Production Specialist

Springfield, MA · On-site

$19.65/hr

Aid in initial client outreach for operational data management initiatives * Manage client records and create cases * Assist with Daily, ME/QE/YE printing and filing of returns on behalf of clients

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Client Operations Manager information

See Chicopee, MA salary details

$44.7K

$124.3K

$136.2K

How much do client operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client operations manager in Chicopee, MA is $124,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,700.00 and $134,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What are popular job titles related to Client Operations Manager jobs in Chicopee, MA?

For Client Operations Manager jobs in Chicopee, MA, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Chicopee, MA look for?

The top searched job categories for Client Operations Manager jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Client Operations Manager jobs?

Cities near Chicopee, MA with the most Client Operations Manager job openings:

Client Operations Manager jobs near you

Director of Operations

Boca Recovery Center

Springfield, MA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Boca Recovery Center Website

Location: On Site - Springfield, MA
Department: Operations
Reports to: Chief Administrative Officer
Salary: Competitive, based on experience

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts; we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Position Overview

The Director of Operations plays a pivotal leadership role in maintaining and enhancing the daily functioning of the facility. This position is responsible for leading support services such as housing, transportation, housekeeping, and general facility management. The DOO ensures the smooth integration of operational processes, employee performance, and regulatory compliance while serving as the facility's Safety Officer.

Key Responsibilities

  • Oversee daily operational functions, including facilities, housing staff, transportation, culinary services, and maintenance.
  • Supervise and support Housing Staff, including Behavioral Health Technicians (BHTs), Chefs, Housekeeping, and Drivers.
  • Collaborate with department directors to support cross-functional coordination, strategic planning, and safety initiatives.
  • Conduct daily planning meetings with Nursing and Clinical Directors to align on operations-related needs.
  • Lead hiring, onboarding, training, evaluations, and performance management for supervised departments.
  • Maintain documentation, shift reports, payroll entries (Paychex), audits, and other essential records accurately and on time.
  • Ensure compliance with all safety, infection control, and environmental care protocols.
  • Respond to and manage facility-level concerns, complaints, and maintenance needs.
  • Coordinate ordering and inventory of facility-specific food and supplies.
  • Participate in state audits, accreditation inspections (e.g., Joint Commission), and serve as the Safety Officer.
  • Track admissions, maintain logs, and ensure equitable access and accommodation for all clients.
  • Uphold confidentiality and compliance with HIPPA, and organizational policies.

Requirements

  • Education:
    • High School Diploma or GED required; vocational or 4-year degree preferred.
    • Additional training or education in healthcare administration, operations, or business is a plus.
  • Experience:
    • Minimum 2 years of supervisory experience in a healthcare, residential, or operations-related setting.
    • Experience managing support services in a regulated environment strongly preferred.
    • Proficiency in Microsoft Office and electronic systems (e.g., Paychex).
  • Certifications:
    • CPR Certification required (or willingness to obtain upon hire).
    • Valid driver's license and the ability to pass background checks and drug screening.
  • Knowledge & Skills:
    • Familiarity with safety regulations, infection control, and workplace policies (e.g., OSHA, Joint Commission).
    • Effective written and verbal communication skills.
    • Strong organizational, decision-making, and leadership capabilities.
    • Sensitivity to diverse populations and understanding of workplace ethics and boundaries.
    • Knowledge of confidentiality standards, workplace violence prevention, and client-centered protocols.

Benefits

What We Offer-

  • Competitive salary based on experience
  • Full benefits package (Medical, Dental, Vision, PTO, etc.)
  • Professional development opportunities
  • Supportive and mission-driven work environment
  • The chance to make a lasting impact in the lives of clients and their families

Join a team where operational excellence meets purpose-driven leadership. Apply today to lead a facility where your decisions directly impact the wellbeing and experience of both clients and staff.

Apply