Client Operations Manager Jobs in Amarillo, TX (NOW HIRING)

Our Company

Amerita

Overview

Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Pharmacy Operations Manager to join our Pharmacy team as we grow to be one of the top home infusion providers in the country. The Pharmacy Operations Manager will work in our Ameriita branch.

Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita.

As a core member of the Pharmacy team, you will be expected to develop and execute the strategic market plan to achieve the business objectives and budget expectations for the marketplace.The Pharmacy Operations Manager is responsible for the branch pharmacy operations under the advisement of the General Manager. This will include: Oversees multiple pharmaceutical services including pharmaceutical care activities for customers within the service area and monitors, ensures patient outcomes are documented and reported proactively. Oversees and directs warehouse operations, pharmacy inventory management, prescription compounding, dispensing process, home medical equipment management and supply management and delivery process.

Shift: Monday-Friday 8:30am-5:00pm

Responsibilities

• Responsible for overall operational and financial performance of the assigned Amerita pharmacy location.
• Assists with development of Branch Budget and manages profit and loss statement for the location.
• Hires, coaches, evaluates and disciplines branch staff. Sets performance expectations.
• Oversees purchasing, inventory and patient care operations to ensure high-quality patient care and excellent customer service while maintaining cost-effective practices.
• Optimizes staff productivity, including setting staff schedules appropriate for business volume and activity trends.
• Works in coordination with Regional Sale Manager to develop a branch sales strategy and sales plan, including direct participation in sales activities.
• Ensures compliance with all applicable company policies and procedures, federal and state laws and regulations, regulatory requirements and accreditation agency standards.
• Develops and implements local Quality Improvement program and monitors and reports results.
• Participates in the development of and oversees the implementation of targeted clinical programs.
• Monitors branch performance through daily controls, audits, surveys and customer feedback.
• Directs pharmacy operations and ensures compliance with state and federal licensure requirements and regulations.
• Maintains records in conjunction with the HHA programs and performs the duties of a Pharmacist as needed.
• Directs and coordinates intake, admissions, patient records, care planning, pharmacokinetic programming, monitoring, ongoing clinical assessment and discharge planning and oversees patient care conferences.
• Works with warehouse and distribution staff to ensure supply inventories, scheduling of deliveries and pick-ups and customer satisfaction.
• Acts as a central resource for reimbursement information and responds to billing-related questions from customers and branch staff.
• Directs preparation, compounding and dispensing of all prescriptions and coordinates equipment and product recalls according to written procedures. Ensures adherence to standard policy and procedures for drug and supply procurement.
• Participates in branch, department and inter-departmental meetings and, as needed, in sales presentations to provide pharmacy expertise.
• Provides consultation to and answers inquiries from patients, families and physicians regarding medications and their usage and assists physicians and nursing staff in development of therapeutic drug plans for patients.
• Directs the implementation and maintenance of the Pharmacy Quality Improvement Program. Develops QI indicators based on identified trends, high volume and high risk or problem-prone areas specific to his/her location.
• Directs, coordinates and supports preparation for pharmacy accreditation and continued compliance.
• Participates in contract negotiation with local first dose pharmacies and/or practice management groups. Oversees Contract Pharmacies.
• Directs collection of monthly statistical data as required for reports on pharmacy operations (e.g. inventory, staffing, billings, etc.).
• Coordinates Pharmacy in-service programs, ensures ongoing communication among care staff members, interprets nursing component of care plan, communicates technology updates to appropriate staff members and develops local pharmacy objectives.
• Monitors customer satisfaction trends to identify areas for improvement, resolves client grievances in collaboration with pharmacy, nursing, management and corporate staff and makes recommendations for improvement to General Manager.
• Participates in product evaluation activities by testing new products.

Qualifications

• Bachelor's Degree in Nursing, Pharmacy, Health Care Administration, Business, Marketing or equivalent
• Minimum of five (5) years health care experience, including one (1) year in a managerial role, is generally required
• Broad knowledge of home infusion, pharmacy and nursing regulations and administration required
• Excellent organization and communications skills
• Licensed and in good standing with the Board of Pharmacy in the state of practice
• Accuracy in mathematical calculations, including pharmacokinetic dosing
• Flexible schedule with the ability to work on-call evenings and weekends on an as-scheduled basis
• Current valid driver's license and proof of current automobile insurance

About our Line of BusinessAmerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.  Employment Type: FULL_TIME