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Client Manager Jobs in North Ridgeville, OH (NOW HIRING)

Keybank

Lead Client Manager, Public Sector

Brooklyn, OH · Hybrid

$71K - $125K/yr

Lead proactive servicing campaigns and change management across client portfolios. * Prioritize and fulfill client servicing requests using provided tools and resources. * Lead continuous improvement ...

Keybank

Lead Client Manager, Public Sector

Cleveland, OH · Hybrid

$71K - $125K/yr

Lead proactive servicing campaigns and change management across client portfolios. * Prioritize and fulfill client servicing requests using provided tools and resources. * Lead continuous improvement ...

Mutual of America

Client Relationship Manager

Akron, OH · On-site +1

$65K - $90K/yr

Client Relationship Manager Location: Ohio, Indiana, Kentucky (remote) Who We Are: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial ...

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Client Manager information

See North Ridgeville, OH salary details

$29.1K

$58.4K

$94.5K

How much do client manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client manager in North Ridgeville, OH is $58,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $68,900.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in North Ridgeville, OH?

The most popular types of Client jobs in North Ridgeville, OH are:

What cities near North Ridgeville, OH are hiring for Client Manager jobs?

Cities near North Ridgeville, OH with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in North Ridgeville, OH as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,367 per year, or $28.1 per hour.

Client Manager / Group Benefits

Oswald Companies

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk?
Oswald Companies seeks goal-driven professionals ready to take their career to the next level.
Job Summary
The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating.
Essential Functions
Quality, Client Service & Expertise
  • Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines.
  • With oversight, guidance and input from the CE/Producer:
    • Participate in annual meeting planning by completing pertinent portions of the report and conducting research.
  • Retain and develop accounts by:
    • Preparing and writing proposals, and providing quote comparisons.
    • Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting.
    • Providing additional resources for the client as needed.
  • Market renewal and new lines of coverage including:
    • Creating coverage specifications.
    • Analyzing quotes received from carriers.
    • Negotiating with carriers.
    • Creating and presenting the coverage analysis.
  • Review policy coverage and identify cross-selling and additional revenue opportunities.
  • Develop a thorough understanding of client business, their policies, practices and industries.
  • Understand and guide clients through the initial objective setting process.
  • Analyze data to draw conclusions and recommend findings to client.
  • Respond to client needs and questions, making sound recommendations on a day-to-day basis.
  • Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.
  • Ensure legislative, regulatory and technical developments are appropriately communicated to clients.
  • Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements.
  • Achieve a minimum rating of 90% from E&O Plus audits on all accounts.
  • Functional understanding of EPIC and update accordingly.
  • Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery.

Minimum Education/Abilities/Skills
  • Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary.
  • 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility.
  • Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers.
  • Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints.
  • Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude.
  • Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies.
  • Possesses excellent organizational skills and strong financial analysis acumen.
  • Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes.
  • Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests.
  • Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant.
  • Contribute to team efficiency by sharing knowledge and best practices.
  • Proficient with Microsoft Office Products, including Excel and PowerPoint, are required.
  • This position requires a high energy level and the ability to handle stress-related situations on a daily basis.

Other Qualifications
Certificates, Licenses, Registrations Required to Perform the Essential Job Functions
  • Possess appropriate, jurisdictional licenses - Life and Health

Who is Oswald?
Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients.
We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity.
Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations.
Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years.
What you'll get...
At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals.
At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice.
At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it.
At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks.
  • In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives.
  • Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings.
  • Paid time off annually and a sabbatical at every 10-year service anniversary.
  • Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)
  • Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations
  • Access to specialized leadership development programming designed to take your career to the next level.
  • And so much more!

To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn.
Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

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