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Client Manager Jobs in Mobile, AL (NOW HIRING)

The SSI Group, LLC

Client Manager

Mobile, AL · On-site

Client Manager Job Code CM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Manager is responsible for the day-to-day management, performance ...

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$26.9K

$53.9K

$87.2K

How much do client manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client manager in Mobile, AL is $53,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $63,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

How to become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications or training can also enhance job prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.
More about Client Manager jobs
What are the most commonly searched types of Client jobs in Mobile, AL? The most popular types of Client jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Client Manager jobs? Cities near Mobile, AL with the most Client Manager job openings:
Client Manager jobs near you
Infographic showing various Client Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $53,861 per year, or $25.9 per hour.

Client Manager

The SSI Group, LLC

Mobile, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.
Client Manager
Job Code
CM.181.002
FLSA Status
Exempt
Job Family
Client Relations
Cost Center
181
Purpose of Position
The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations.
The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving.
This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions.
Duties and Responsibilities
Essential Functions

  • Client Relationship Management
    • Build strong working relationships with client operational teams and their leadership
    • Manage communication cadence including status on all SSRs, KPIS, action and project plans are progressing at the expected pace.
    • Ensure timely follow-up on all client inquiries and escalations based on the communication matrix.
  • Revenue Cycle Performance Monitoring
    • Maintain a working knowledge of revenue cycle workflows, processes and integration for all accounts.
    • Monitor and report on key client KPIs including denial rate, gross collection rate, AR days, and net collection rate
    • Identify performance trends and escalate concerns proactively through the escalation channels outlined in the client manager guide. Ensure all escalations are managed and responded to within the provided timeframes.
    • Support development of action plans to improve client performance
    • Assist in preparation of reporting for leadership and QBRs
  • Issue Resolution and Escalation Management
    • Track and manage client issues through resolution
    • Differentiate between operational issues and technical issues to assign to team members
    • Coordinate with technical operations, product teams, and support teams
    • Ensure root cause is identified, not just symptom resolution
  • Clearinghouse and Technical Coordination
    • Maintain technical working knowledge of clearinghouse workflows including 837, 277, 275, 835, and 270/271
    • Assist clients in understanding rejections versus denials, with a clear understanding of ARC
    • Partner with technical teams to resolve mapping, transmission, and connectivity issues
  • Workflow and Process Improvement
    • Identify inefficiencies in client workflows for process improvements
    • Support movement from reactive, queue-based processes to proactive approaches
    • Recommend improvements to front-end data quality and claim submission processes
  • Data and Reporting Support
    • Review and interpret client reports and dashboards
    • Highlight key insights and trends
    • Ensure data accuracy and consistency
  • Cross-Functional Collaboration
    • Act as liaison between clients and internal teams
    • Ensure alignment across expectations, technical capabilities, and delivery
Marginal Functions
  • Other duties as assigned.
Skills, Knowledge, and Abilities
  • Deep expertise in revenue cycle management, including understanding of workflows, processes, and integration across accounts
  • Key Performance Indicator (KPI) Acumen - Demonstrated ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data-driven decision-making.
  • Analytical and Critical Thinking - Strong capability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights.
  • Healthcare Financial and Technical Knowledge - Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures.
  • Effective Communication - Ability to clearly communicate complex information to diverse audiences through written, verbal, and presentation skills, and collaborate effectively across teams.
  • Organizational and Execution Excellence - Proven ability to prioritize work, manage multiple initiatives, and execute tasks accurately and efficiently within established timelines.
  • Must be able to interact cordially and productively with co-workers in a team environment.
  • Ability to work under pressure and to prioritize.
  • Must be able to proficiently read and write in English.
  • Must possess effective communications skills with ability to handle difficult situations.
  • Must be able to make independent judgment decisions with minimal supervision.
  • Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
  • Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
Information Security and Data Protection
The SSI Security-First Mindset
Information security and data protection is a shared responsibility - codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.
The Five Pillars of the SSI Security-First Mindset:
  • Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.
  • Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
  • Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.
  • Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
  • Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements
Education
Min/Preferred
Education Level
Description
Minimum
4 Year / Bachelors Degree
Bachelor's degree in Healthcare Administration, Business Administration, or related field.
Preferred
Graduate Degree
MBA preferred.
Years of Experience
Minimum Years of Experience
Comments
6-10 years
6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech.
1 year
Working knowledge of revenue cycle workflows and healthcare KPIs.
Deep understanding of revenue cycle management
Certifications
Min/Preferred
Certification
Description
A combination of experience and advanced education may be substituted. Background checks and drug test required.
Acknowledgement
I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.
Employee's Signature
Date
Supervisor Signature
Date
SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

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