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Client Liaison Manager Jobs (NOW HIRING)

Cotiviti

The CSM serves as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity. The CSM builds and sustains client relationships ...

Cotiviti

Client Services Manager

The CSM serves as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity. The CSM builds and sustains client relationships ...

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Client Liaison Manager information

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$11K

$66.4K

$82.5K

How much do client liaison manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for client liaison manager in the United States is $66,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Client Liaison Manager typically collaborate with internal teams to address client needs?

A Client Liaison Manager acts as an essential bridge between clients and internal departments such as sales, operations, and customer support. They work closely with these teams to communicate client requirements, resolve issues, and ensure deliverables meet expectations. Regular meetings, status updates, and detailed feedback loops are common practices to maintain alignment and foster positive client outcomes. This cross-functional collaboration helps build trust with clients while also streamlining internal processes.

What is the difference between Client Liaison Manager vs Customer Service Manager?

AspectClient Liaison ManagerCustomer Service Manager
Required CredentialsBachelor's degree, experience in client relationsBachelor's degree, experience in customer service
Work EnvironmentCorporate, client-focused settingsRetail, service industries, call centers
Employer & Industry UsageConsulting, B2B services, professional firmsRetail, hospitality, telecom, e-commerce
Common Search & Comparison IntentUnderstanding client relationship rolesManaging customer satisfaction and support

The main difference between a Client Liaison Manager and a Customer Service Manager lies in their focus. The Client Liaison Manager primarily manages relationships with clients, ensuring their needs are met and fostering long-term partnerships. In contrast, the Customer Service Manager oversees customer support operations, focusing on resolving issues and maintaining customer satisfaction. Both roles require strong communication skills and experience in client or customer relations, but they serve different functions within organizations.

What are the key skills and qualifications needed to thrive as a Client Liaison Manager, and why are they important?

To thrive as a Client Liaison Manager, you need a solid background in customer service, account management, and relationship-building, often supported by a relevant degree or experience in client-facing roles. Familiarity with CRM software, project management tools, and basic data analysis is commonly required. Strong interpersonal, problem-solving, and communication skills help you effectively address client needs and foster long-term partnerships. These capabilities are crucial for maintaining client satisfaction, ensuring seamless service delivery, and driving business growth.

What does a Client Liaison Manager do?

A Client Liaison Manager acts as the main point of contact between a company and its clients, ensuring clear communication and strong business relationships. They handle client inquiries, coordinate with different departments to fulfill client needs, and address any issues that may arise during the service process. Their goal is to ensure client satisfaction, resolve problems efficiently, and foster long-term partnerships. They may also be responsible for onboarding new clients and gathering feedback to improve services.
What cities are hiring for Client Liaison Manager jobs? Cities with the most Client Liaison Manager job openings:
What are the most commonly searched types of Client Liaison jobs? The most popular types of Client Liaison jobs are:
What states have the most Client Liaison Manager jobs? States with the most job openings for Client Liaison Manager jobs include:
Client Liaison Manager jobs near you
Infographic showing various Client Liaison Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $66,388 per year, or $31.9 per hour.
Service Delivery Manager

Service Delivery Manager

Strategic Staffing Solutions

Detroit, MI • On-site

Other

Posted yesterday

Job description

Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.

Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.

Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.

Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.

Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.

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