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Client Intake Assistant Jobs in Michigan (NOW HIRING)

CareOne Senior Care

MI

$23.50 - $32/hr

Perform tube feedings and monitor nutritional intake * Assist with and guide range of motion exercises * Monitor and report changes in client condition * Maintain accurate and timely documentation

Gateway Pediatric Therapy

Client Assessor-BCBA

Flint, MI · On-site

$85K/yr

... * Assist in scheduling assessment sessions and coordinating with insurance companies when needed ... Previous experience in client intake is preferred, not required. * Previous experience is required ...

Gateway Pediatric Therapy

Client Assessor-BCBA

Lansing, MI · On-site

$85K/yr

... * Assist in scheduling assessment sessions and coordinating with insurance companies when needed ... Previous experience in client intake is preferred, not required. * Previous experience is required ...

BrightSpring

Client Assessor-BCBA

Lansing, MI · On-site

$90K/yr

... * Assist in scheduling assessment sessions and coordinating with insurance companies when needed ... Previous experience in client intake is preferred, not required. * Previous experience is required ...

Gateway Pediatric Therapy

Client Assessor-BCBA

Flint, MI

$85K - $90K/yr

... * Assist in scheduling assessment sessions and coordinating with insurance companies when needed ... Previous experience in client intake is preferred, not required. * Previous experience is required ...

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Client Intake Assistant information

What are the key skills and qualifications needed to thrive as a Client Intake Assistant, and why are they important?

To thrive as a Client Intake Assistant, you need strong organizational abilities, attention to detail, and familiarity with client management processes, often supported by a high school diploma or associate degree. Proficiency with customer relationship management (CRM) software, data entry systems, and office productivity tools is typically required. Excellent communication, active listening, and a friendly, professional demeanor help you build rapport and accurately gather client information. These skills ensure efficient, accurate client onboarding and a positive first impression for your organization.

What are some common challenges faced by a Client Intake Assistant, and how can they be addressed?

Client Intake Assistants often encounter challenges such as managing a high volume of inquiries, accurately collecting sensitive information, and maintaining clear communication between clients and the team. Staying organized with digital tools and checklists can help ensure information is not lost or overlooked. Additionally, developing strong interpersonal skills and keeping up-to-date with the latest intake protocols can help streamline the process and provide clients with a positive first impression of the organization.

What are Client Intake Assistants?

Client Intake Assistants are administrative professionals who serve as the first point of contact for new clients in organizations such as law firms, medical offices, or social service agencies. They are responsible for gathering and verifying client information, explaining services, scheduling appointments, and ensuring all necessary documentation is completed accurately. Their role is crucial in creating a positive first impression and streamlining the onboarding process for clients. Client Intake Assistants also help ensure compliance with privacy and confidentiality standards.

What is the difference between Client Intake Assistant vs Customer Service Representative?

AspectClient Intake AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer administrative or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice settings, healthcare, legal, or financial industriesRetail, call centers, corporate offices, various industries
Employer & Industry UsageUsed in healthcare, legal, financial sectors for client onboardingUsed across retail, telecom, banking for customer support
Search & Comparison IntentUnderstanding client onboarding roles and responsibilitiesCustomer support and service functions

The main difference is that a Client Intake Assistant focuses on onboarding clients, gathering initial information, and setting up accounts in specialized industries like healthcare or legal. A Customer Service Representative handles ongoing support, inquiries, and issue resolution across various sectors. Both roles require strong communication skills but serve different stages of the client or customer journey.

What are the most commonly searched types of Client Intake jobs in Michigan? The most popular types of Client Intake jobs in Michigan are:
What are popular job titles related to Client Intake Assistant jobs in Michigan? For Client Intake Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Intake Assistant jobs in Michigan look for? The top searched job categories for Client Intake Assistant jobs in Michigan are:
What cities in Michigan are hiring for Client Intake Assistant jobs? Cities in Michigan with the most Client Intake Assistant job openings:
Client Intake Assistant jobs near you
Client Assessor-BCBA

Client Assessor-BCBA

BrightSpring Health Services

Dearborn, MI • On-site

$80K - $95K/yr

Full-time

Posted 6 days ago

BrightSpring Health Services rating

4.5

Company rating: 4.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

218th of 228 rated social care providers

Job description

Overview

In this role, you will be responsible for conducting in person comprehensive client assessments and compiling detailed insurance reports to facilitate the development of individualized therapy plans. The ideal candidate will have strong assessment skills, an understanding of ABA principles, and the ability to write clear and accurate documentation for insurance purposes. The candidate must be comfortable traveling between Gateway Pediatric Therapy clinics, as well as the homes of clients requiring assessment, pending their direct therapy location. Additionally as part of this role, protocol modifications for current clients may occur within scheduled working hours, as applicable, and may be completed in person or remotely.


Responsibilities

  • Conduct thorough direct and indirect assessments including interviewing parents, caregivers, and relevant stakeholders to gather essential information about the client’s history, needs, and goals for treatment plans
  • Effectively utilize standardized ABA assessment tools (e.g., VB-MAPP, ABLLS-R, FBA) to evaluate the client’s individualized skill levels, behaviors, and challenges.
  • Analyze and synthesize assessment results to develop an understanding of the client’s strengths and areas of support.
  • Compile detailed, accurate information and reports that meet insurance requirements and document assessment findings, client needs, and recommended treatment plans.
  • Ensure reports are aligned with insurance criteria, including appropriate coding and terminology.
  • Collaborate cross-departmentally with teams to ensure that all insurance documentation is complete, accurate, and submitted on time and to the standard documentation expectation.
  • Communicate effectively with clients’ families to gather input, explain assessment results, and outline treatment recommendations.
  • Conduct outreach with the family to maintain rapport and facilitate communication between completion of assessment and start of services.
  • Assist in scheduling assessment sessions and coordinating with insurance companies when needed.
  • Stay current with best practices, ethical standards, and insurance requirements related to ABA therapy and client assessments.
  • Attend regular training, supervision, and team meetings to enhance assessment skills and knowledge.
  • Maintain the highest standards of professionalism in all clients, staff, and external stakeholder interactions.
  • Maintain client privacy in accordance with all HIPAA regulations and with Gateway policies and procedures manual.
  • Document and maintain accurate and organized client and employee notes, data, and reports for internal and external processes.
  • Practice good customer service by following up with families upon completion of the assessment report to answer any questions, provide clarification, and ensure they understand the recommended treatment plan.

Qualifications

  • Master’s degree required.
  • Previous experience in client intake is preferred, not required.
  • Previous experience is required in conducting behavioral assessments such as VB-MAPP, ABLLS-R, AFLS, FBA, etc.
  • Must be certified as a BCBA or BCBA-D with current licensure (in Michigan)
  • Minimum of two years of certification
  • Bilingual or multilingual is preferred
  • No past criminal history
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Strong Word and Excel skills
  • Ability to apply critical thinking skills to identify issues and create solutions
  • Ability to handle and complete multiple tasks while maintaining organization and accuracy
  • Travel to various clinic sites or client locations may be required to conduct in-person assessments

What BrightSpring Health Services employees say

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