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Client Intake Assistant Jobs in Dearborn, MI (NOW HIRING)

Mellin Robinson, P.C.

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Intake Specialist/Family Law Legal Assistant

Troy, MI · On-site

$40K - $50K/yr

About Our Firm We are a busy and growing client-focused family law firm committed to supporting ... an Intake/Legal Assistant who shares our commitment to excellence in client service.

Grace Care Homes

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Intake & Marketing Coordinator - Residential Care

Detroit, MI · On-site

$16 - $18/hr

Respond to new inquiries and assist with the initial intake process * Gather preliminary client and placement information * Schedule and coordinate tours * Maintain an organized lead and referral ...

WOLVERINE HUMAN SERVICES

MCC Receptionist

Taylor, MI

$14.50 - $19.25/hr

... needs. * Assist clients through the intake process and ensure all required forms are completed accurately. Client Relations & Customer Service * Greet clients and visitors in a professional ...

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Client Intake Assistant information

See Dearborn, MI salary details

$11

$23

$34

How much do client intake assistant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for client intake assistant in Dearborn, MI is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Client Intake Assistant, and how can they be addressed?

Client Intake Assistants often encounter challenges such as managing a high volume of inquiries, accurately collecting sensitive information, and maintaining clear communication between clients and the team. Staying organized with digital tools and checklists can help ensure information is not lost or overlooked. Additionally, developing strong interpersonal skills and keeping up-to-date with the latest intake protocols can help streamline the process and provide clients with a positive first impression of the organization.

What is the difference between Client Intake Assistant vs Customer Service Representative?

AspectClient Intake AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer administrative or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice settings, healthcare, legal, or financial industriesRetail, call centers, corporate offices, various industries
Employer & Industry UsageUsed in healthcare, legal, financial sectors for client onboardingUsed across retail, telecom, banking for customer support
Search & Comparison IntentUnderstanding client onboarding roles and responsibilitiesCustomer support and service functions

The main difference is that a Client Intake Assistant focuses on onboarding clients, gathering initial information, and setting up accounts in specialized industries like healthcare or legal. A Customer Service Representative handles ongoing support, inquiries, and issue resolution across various sectors. Both roles require strong communication skills but serve different stages of the client or customer journey.

What are the key skills and qualifications needed to thrive as a Client Intake Assistant, and why are they important?

To thrive as a Client Intake Assistant, you need strong organizational abilities, attention to detail, and familiarity with client management processes, often supported by a high school diploma or associate degree. Proficiency with customer relationship management (CRM) software, data entry systems, and office productivity tools is typically required. Excellent communication, active listening, and a friendly, professional demeanor help you build rapport and accurately gather client information. These skills ensure efficient, accurate client onboarding and a positive first impression for your organization.

What are Client Intake Assistants?

Client Intake Assistants are administrative professionals who serve as the first point of contact for new clients in organizations such as law firms, medical offices, or social service agencies. They are responsible for gathering and verifying client information, explaining services, scheduling appointments, and ensuring all necessary documentation is completed accurately. Their role is crucial in creating a positive first impression and streamlining the onboarding process for clients. Client Intake Assistants also help ensure compliance with privacy and confidentiality standards.
What are popular job titles related to Client Intake Assistant jobs in Dearborn, MI? For Client Intake Assistant jobs in Dearborn, MI, the most frequently searched job titles are:
What job categories do people searching Client Intake Assistant jobs in Dearborn, MI look for? The top searched job categories for Client Intake Assistant jobs in Dearborn, MI are:
Client Intake Assistant jobs near you
Infographic showing various Client Intake Assistant job openings in Dearborn, MI as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,936 per year, or $23 per hour.

Client Relations & Operations Specialist

Atlantic Partners

Southfield, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
Position Summary:
Our direct client is seeking a highly organized, customer-focused, and proactive Client Relations & Operations Specialist to support our Intake, Operations, Executive Administration, and Client Service functions.
This role serves as a central point of coordination between clients, law firms, underwriting, collections, accounting, and leadership. The ideal candidate thrives in a fast-paced environment, enjoys helping people, possesses exceptional communication skills, and can effectively manage multiple priorities while maintaining a high level of professionalism and attention to detail.
Key Responsibilities:
Client Intake & Customer Service

  • Answer incoming calls and provide exceptional customer service
  • Conduct funding intakes and gather required information from prospective clients
  • Enter and maintain client information within CRM systems
  • Obtain and document referral sources
  • Follow up with prospective clients and incomplete applications
  • Assist clients with questions regarding the funding process
  • Verify and update client contact information
  • Maintain accurate case notes and status updates
  • Coordinate resource requests and referrals
  • Maintain resource databases and community partner information
  • Support community outreach and special events
  • Track program activities and documentation


Law Firm & Case Coordination

  • Request case information and supporting documentation from law firms
  • Follow up on outstanding documents and updates
  • Assist with obtaining required forms.
  • Monitor pending files and ensure timely movement through the funding process
  • Maintain professional relationships with law firm staff and attorneys
  • Escalate urgent matters when necessary


Operations Support

  • Monitor shared inboxes and route inquiries appropriately
  • Assist with contract processing and document management
  • Track operational tasks and ensure timely completion
  • Maintain case statuses and workflow accuracy within CRM
  • Prepare reports and provide administrative support to management
  • Assist with special projects and process improvement initiatives
  • Coordinate internal communications and task follow-up


Executive Assistant Functions

  • Coordinate meetings, travel arrangements, and event logistics
  • Prepare correspondence, reports, and presentation materials
  • Assist with meeting agendas and follow-up action items
  • Manage confidential information with discretion and professionalism
  • Support leadership with administrative and organizational needs


Qualifications:

  • 2+ years of administrative, intake, customer service, legal, or operations experience preferred
  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • High attention to detail and follow-through
  • Ability to prioritize tasks and work independently
  • Proficiency in Microsoft Office and CRM systems
  • Professional phone etiquette
  • Ability to maintain confidentiality and exercise sound judgment
  • Knowledge of Personal Injury Law Space (preferred but not required)


Preferred Traits:

  • Positive, solution-oriented attitude
  • Strong sense of urgency and accountability
  • Comfortable speaking with clients in stressful situations
  • Relationship-focused and service-minded
  • Adaptable and willing to assist wherever needed
  • Team player who takes ownership of responsibilities


Success in This Role:

  • A successful candidate will be someone who keeps files moving, provides an outstanding experience for clients and law firms, supports leadership effectively, and helps ensure operational excellence across the organization.
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About Atlantic Partners

Sourced by ZipRecruiter

Atlantic Partners was created with the clear objective of providing the most comprehensive IT staffing solutions, along with a robust executive search division. From staff augmentation to contract to hire to direct placement, Atlantic Partners offers a full range of staffing options. With over 100 years of experience, our team of account executives and technical recruiters has a proven track record of fulfilling the human capital needs of our clients, while also enhancing their professional career path. As a partner you will gain speed to the market without compromising any phase of the due diligence process. We look forward to serving you!

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Boca Raton, FL, US

Year founded

2002

Social media

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