ZipRecruiter

Log In

1

Client Implementation Project Manager Jobs in Toronto, ON

NetBrain

Project Manager

Toronto, ON · Remote

CA$85K - CA$100K/yr

What We Need NetBrain is looking for a senior implementation project manager to lead client facing projects by working directly with customers to ensure they are led through the deployment ...

Air-tek

Senior Implementation Project Manager

Toronto, ON · On-site

CA$130K - CA$180K/yr

... client relationships. Given the scale and impact of our enterprise B2B (and B2B2C) software, your ... project management experience. * 5+ years of experience with enterprise software implementations ...

Lifeworks

Implementation Manager

Toronto, ON

CA$70K - CA$119K/yr

The Implementation Manager will work closely with the Project Manager and the Service Delivery team to plan and deliver successful client implementations in the US. This role will be responsible for ...

PSD

Implementation Advisor

Toronto, ON · Remote

Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. * Serve as a trusted advisor to municipal clients, offering ...

PSD Citywide

Implementation Advisor

Toronto, ON · On-site +1

Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. * Serve as a trusted advisor to municipal clients, offering ...

Visa

Senior Implementation Consultant

Toronto, ON · Hybrid

Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.

Sodales Solutions

SaaS Project Manager

Toronto, ON · On-site

Identify gaps in client project management model and help create an integrated project plan with ... Minimum 4 full life-cycle implementation projects * Able to work on 3-4 projects concurrently

Sodales Solutions

SaaS Project Manager

Toronto, ON · On-site

Identify gaps in client project management model and help create an integrated project plan with ... Minimum 4 full life-cycle implementation projects * Able to work on 3-4 projects concurrently

next page

Showing results 1-20

People also search for

All JobsClient Implementation Project Manager JobsClient Implementation Project Manager Jobs in Toronto, ON

Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Toronto, ON? For Client Implementation Project Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Toronto, ON look for? The top searched job categories for Client Implementation Project Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Client Implementation Project Manager jobs? Cities near Toronto, ON with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Project Manager

Project Manager

NetBrain

Toronto, ON • Remote

CA$85K - CA$100K/yr

Other

Medical, Dental, Retirement

Posted 13 days ago

Job description

What We Need

NetBrain is looking for a senior implementation project manager to lead client facing projects by working directly with customers to ensure they are led through the deployment/implementation goals successfully to tee the customer up for success.  

The Impact You'll Make

As an Implementation project manager, you have end-to-end accountability for the overall client facing implementation projects. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

In this role you will need to have the ability to support multiple lines of business as well as independently manage client projects.  You will lead client implementation projects (duration of projects ranging from 30-120+ days), partner with internal cross-functional areas such as Sales and Post-Sales to ensure the implementation is successfully deployed to client's environment on a timely manner; helping the customer to understand needs and drive time to value.

What You'll Do

  • Manage multiple concurrent projects, ensuring timely implementations in accordance with prescribed implementation methodology including use cases adoption.
  • Establish a common understanding of project timeline, milestones, escalation path, and expectations on delivery across internal and external teams.
  • Assess project issues and identify solutions to meet productivity, quality, and goals.
  • Collaborate with project team and client to drive Time to Value for standard use cases.
  • Conduct customer status calls and proactively track, plan, and report on progress including issue and resolution tracking.
  • Serve as the escalation contact for clients on implementation-related issues; partner with internal team to ensure accurate and timely resolution.
  • Execute all phases of the project life cycle and leveraging team expertise to accomplish goals.
  • Maintain detailed project records in support of deployment deliverables and schedules.
  • Utilize various project management functional areas including resource coordination, plus Scope, Timeline, Risk/Issue, Communications, and Dependency Management.

 

What You'll Bring to the Team:

  • Bachelor's degree in a related technical field, or equivalent experience
  • 3-5+ years of project management and client services experience, including 3+ years managing ITSM initiatives and/or technical solutions
  • Strong organizational, project management, and time management skills with the ability to handle multiple projects simultaneously in a fast-paced, dynamic environment
  • Excellent verbal and written communication skills, including the ability to chair live and virtual meetings with both internal teams and external clients
  • Results-oriented self-starter with strong client-facing skills; able to manage expectations, build relationships, and guide clients through technology or change management initiatives while adapting to shifting priorities
  • Proven problem-solving ability; able to maintain progress in the face of obstacles and deliver results on time
  • Collaborative team player with strong team building, conflict resolution, and interpersonal skills; comfortable working across all levels of an organization
  • Experience with technical hardware, networking, and systems applications
  • Active PMP, PRINCE2, or equivalent project management certification a plus
  • ITIL v3 or v4 Foundation certification a plus
  • Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
  • Stationary Tasks: Sitting for extended periods, remaining in a stationary position.

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated OTE is $85,000 - $100,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

Apply