Implementation Manager
Malvern, PA · On-site
Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and ... client meetings, business reviews, and prospect discussions as needed. Implementation & Project ...
Malvern, PA · On-site
Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and ... client meetings, business reviews, and prospect discussions as needed. Implementation & Project ...
Malvern, PA · On-site
Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and ... client meetings, business reviews, and prospect discussions as needed. Implementation & Project ...
Drives cross functional improvements to the client experience when purchasing IBC and AmeriHealth ... project management skills. • Strong analytical skills, problem solving, and critical thinking ...
Drives cross functional improvements to the client experience when purchasing IBC and AmeriHealth ... project management skills. • Strong analytical skills, problem solving, and critical thinking ...
Newtown Square, PA · Remote
$125K - $150K/yr
... implementation projects, preferably customer‐facing · Demonstrated experience working directly with external customers or accounts (e.g., client-facing PM, engagement manager, or delivery lead) · ...
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Newtown Square, PA · Remote
$125K - $150K/yr
... implementation projects, preferably customer‐facing · Demonstrated experience working directly with external customers or accounts (e.g., client-facing PM, engagement manager, or delivery lead) · ...
Our direct client is looking for an Certified Project Manager 157817 This position is for up to 6 ... Top Required Skills & Years of Experience: 1 - Workday implementation experience (2 years ...
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Our direct client is looking for an Certified Project Manager 157817 This position is for up to 6 ... Top Required Skills & Years of Experience: 1 - Workday implementation experience (2 years ...
Wilmington, DE · Hybrid
$145K - $160K/yr
This role oversees ERP implementations, business process improvements, and strategic technology initiatives while managing client relationships and project delivery from planning through completion.
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Wilmington, DE · Hybrid
$145K - $160K/yr
This role oversees ERP implementations, business process improvements, and strategic technology initiatives while managing client relationships and project delivery from planning through completion.
Wilmington, DE · On-site
$55 - $85/hr
This role oversees ERP implementations, business process improvements, and strategic technology initiatives while managing client relationships and project delivery from planning through completion.
Wilmington, DE · On-site
$55 - $85/hr
This role oversees ERP implementations, business process improvements, and strategic technology initiatives while managing client relationships and project delivery from planning through completion.
... project managers, clients, product owners, and technology teams to plan and execute implementation ... Serve as a client-facing leader and drive continuous improvement across implementation tools ...
... project managers, clients, product owners, and technology teams to plan and execute implementation ... Serve as a client-facing leader and drive continuous improvement across implementation tools ...
Pilesgrove, NJ · On-site
$84K - $126K/yr
... and implementing resource plans monitoring budgets and costs for projects managing changes for example scope schedule costs to the plans and ensuring adherence to established project ...
Pilesgrove, NJ · On-site
$84K - $126K/yr
... and implementing resource plans monitoring budgets and costs for projects managing changes for example scope schedule costs to the plans and ensuring adherence to established project ...
As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve ...
As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve ...
Develop project plans ensuring activities to be completed, estimated time frame and effort and ... Implement recommendations upon management approval. * Define and participate in achievement of ...
Develop project plans ensuring activities to be completed, estimated time frame and effort and ... Implement recommendations upon management approval. * Define and participate in achievement of ...
Wilmington, DE · On-site
$94K - $157K/yr
Develop project plans ensuring activities to be completed, estimated time frame and effort and ... Implement recommendations upon management approval. * Define and participate in achievement of ...
Wilmington, DE · On-site
$94K - $157K/yr
Develop project plans ensuring activities to be completed, estimated time frame and effort and ... Implement recommendations upon management approval. * Define and participate in achievement of ...
Effectively manage each implementation as a custom client specific project from end to end while meeting defined SLAs with a focus on expediting revenue generation * Maintain a current portfolio of ...
Effectively manage each implementation as a custom client specific project from end to end while meeting defined SLAs with a focus on expediting revenue generation * Maintain a current portfolio of ...
Conshohocken, PA · On-site
As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve ...
Conshohocken, PA · On-site
As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve ...
From General Meeting reports to AI-assisted contract lifecycle management, our teams across France ... implementation projects in a client-facing role. * You've been in the room when things go sideways ...
From General Meeting reports to AI-assisted contract lifecycle management, our teams across France ... implementation projects in a client-facing role. * You've been in the room when things go sideways ...
Philadelphia, PA · On-site
From General Meeting reports to AI-assisted contract lifecycle management, our teams across France ... implementation projects in a client-facing role. * You've been in the room when things go sideways ...
Philadelphia, PA · On-site
From General Meeting reports to AI-assisted contract lifecycle management, our teams across France ... implementation projects in a client-facing role. * You've been in the room when things go sideways ...
Villanova, PA · Remote
$95 - $105/hr
Projectbased engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide seniorlevel project ...
Villanova, PA · Remote
$95 - $105/hr
Projectbased engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide seniorlevel project ...
Villanova, PA · Remote
$95 - $105/hr
Projectbased engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide seniorlevel project ...
Villanova, PA · Remote
$95 - $105/hr
Projectbased engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide seniorlevel project ...
Develop and maintain client relationships, serving as the primary point of contact. * Prepare ... Implement project controls, policies, and procedures. * Provide regular updates on project progress ...
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Develop and maintain client relationships, serving as the primary point of contact. * Prepare ... Implement project controls, policies, and procedures. * Provide regular updates on project progress ...
Villanova, PA · On-site
$95 - $105/hr
Project-based engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide senior-level project ...
Villanova, PA · On-site
$95 - $105/hr
Project-based engagement aligned to ERP implementation milestones Devereux is seeking an experienced Senior ERP Implementation Project Manager (Independent Contractor) to provide senior-level project ...
Be Seen First
Conshohocken, PA · On-site
$64 - $72/hr
The Construction Project Manager is responsible for managing the construction project safety ... client, supplier and company commissioning and startup teams as needed. * Implement, audit, and ...
New
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Be Seen First
Conshohocken, PA · On-site
$64 - $72/hr
The Construction Project Manager is responsible for managing the construction project safety ... client, supplier and company commissioning and startup teams as needed. * Implement, audit, and ...
New
$39.6K - $52.5K
5% of jobs
$52.5K - $65.3K
6% of jobs
$77.4K is the 25th percentile. Wages below this are outliers.
$65.3K - $78.1K
14% of jobs
$78.1K - $91K
13% of jobs
The median wage is $101.3K / yr.
$91K - $103.8K
14% of jobs
$103.8K - $116.6K
13% of jobs
$129.1K is the 75th percentile. Wages above this are outliers.
$116.6K - $129.5K
10% of jobs
$129.5K - $142.3K
9% of jobs
$142.3K - $155.1K
9% of jobs
$155.1K - $168K
6% of jobs
$168K - $180.8K
1% of jobs
$39.6K
$108.7K
$180.8K
| Aspect | Client Implementation Project Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing products/services for clients, ensuring project delivery | Maintaining client relationships, ensuring ongoing satisfaction |
| Work Environment | Project-based, cross-functional teams, deadlines-driven | Relationship management, account growth, support |
| Required Skills | Project management, technical knowledge, communication | Customer service, communication, problem-solving |
The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

Core Responsibilities:
Leadership & Talent Development
Lead, develop, and inspire a team of implementation professionals through coaching, performance management, talent development, and succession planning.
Foster a culture of accountability, continuous improvement, inclusion, and client-centricity.
Establish clear performance expectations, provide ongoing feedback, and support employee growth and career development.
Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and capacity management.
Client & Business Partnership
Serve as a trusted advisor to internal and external clients throughout the implementation lifecycle.
Provide strategic consultation on plan design, operational processes, regulatory requirements, technology solutions, mergers and acquisitions, and organizational change initiatives.
Build and maintain strong relationships with clients, partners, and stakeholders to ensure successful outcomes and a positive client experience.
Represent Vanguard in client meetings, business reviews, and prospect discussions as needed.
Implementation & Project Oversight
Provide leadership and oversight across a portfolio of implementation and conversion projects.
Ensure projects are executed in accordance with organizational policies, regulatory requirements, audit standards, and service commitments.
Monitor project health, identify risks, remove obstacles, and drive timely issue resolution.
Oversee the accurate setup, configuration, testing, and delivery of plan provisions and related services.
Operational Excellence & Process Improvement
Identify opportunities to improve processes, controls, efficiency, quality, and the client experience.
Lead continuous improvement initiatives and partnership efforts across operational and service teams.
Utilize data, metrics, and performance insights to drive informed decision-making and operational effectiveness.
Ensure adherence to risk management, compliance, and governance standards.
Strategic Planning & Organizational Leadership
Partner with leadership to develop and execute departmental goals, operating plans, and long-term strategic priorities.
Contribute to business transformation initiatives, organizational change efforts, and special projects.
Collaborate across functions to improve service delivery, scalability, and organizational effectiveness.
Required Qualifications
Bachelor's degree or equivalent combination of education and relevant experience.
Five or more years of experience in financial services, retirement services, implementation, project management, or a related field.
Demonstrated experience leading teams and developing talent.
Strong client relationship management, consultation, and stakeholder engagement experience.
Proven ability to manage multiple priorities within a fast-paced, evolving environment.
Excellent communication, presentation, and influencing skills.
Strong analytical thinking, problem-solving, and decision-making capabilities.
Preferred Qualifications
Experience within the Defined Contribution retirement industry.
Knowledge of retirement plan operations, plan administration, and related regulatory requirements.
Experience leading complex client implementations, conversions, or large-scale operational initiatives.
Familiarity with project management methodologies and tools.
Experience partnering with cross-functional teams to deliver business outcomes.
Knowledge of Vanguard implementation platforms and operational systems.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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11 - 50 Employees
Tacoma, WA, US
2001