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Client Implementation Project Manager Jobs in Ohio

Rsli

Client Implementation Manager

Cincinnati, OH

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Client Implementation Manager

Cincinnati, OH

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Paychex

Implementation Consultant

Cincinnati, OH · On-site

$47K - $74K/yr

Bachelor's Degree - Required * 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus. * Knowledge of human capital ...

Paychex

Implementation Consultant

Cincinnati, OH · Remote

$47K - $74K/yr

Bachelor's Degree - Required * 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus. * Knowledge of human capital ...

Paychex

Manager, Implementation

Cincinnati, OH · On-site

$85K - $134K/yr

Overview Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and ...

Paychex

Manager, Implementation

Cincinnati, OH · Hybrid

$85K - $134K/yr

Overview Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Ohio? For Client Implementation Project Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Ohio look for? The top searched job categories for Client Implementation Project Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Implementation Project Manager jobs? Cities in Ohio with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Ohio as of June 2026, with employment types broken down into 79% Full Time, 13% Part Time, 1% Temporary, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Lead Client Implementation Specialist

Lead Client Implementation Specialist

Vitu, Inc.

Wilmington, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Lead Client Implementation Specialist (Onsite: Wilmington, OH)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
This role is Responsible for management of client implementation teams
Key Responsibilities
  • Responsible for all aspects of new client implementations including:
    • client setup
    • process documentation
    • developing and executing project plans to track status and
    • providing regular feedback regarding status including customer concerns to internal stakeholders.
  • Provides overall management and coordination of projects and acts as the central point of contact for the implementation project teams working cross functionally with all departments and other project related stakeholders as required.
  • Oversees the daily management of client related projects; coordinating project scheduling with states involved and all departments impacted.
  • Creates implementation communications for relevant audiences to be distributed and reviewed.
  • Executes change management, communication, and training plans.
  • Implements and tracks key metrics to analyze performance relative to customer service. Implements workflow policies/procedures and recommend improvements.
  • Investigates, analyzes, and recommends solutions for client implementation issues; maintain end user satisfaction and continued engagement.
  • Liaise between business and technology team members with customer-facing responsibility.
  • Assists in development of future product versions and ideas.
  • Understands and manages evolving stakeholder expectations.

The Successful candidate will have a proven track record in:
Managing Teams
  • Developing staff to increase skills, knowledge and abilities.
  • Assessing training needs and providing training as needed.
  • Planning, directing, and managing activities and/or deliverables of the team/staff.
  • Motivating employees; keeping team excited about responsibilities and communicating department and Company goals and
  • targets.

Risk/Issue Management
  • Managing risks and issues, developing and monitoring mitigation plans and developing and maintaining contingency plans.
  • Conducting business continuity, business impact analysis and risk assessments of essential functions related to stakeholders, processes and technology.
  • Identifying points of vulnerability; recommending disaster avoidance and reduction strategies and improved backup capabilities.
  • Providing risk input to project status reporting.

Project Management
  • Planning the approach, processes, and activities necessary to achieve project objectives.
  • Conducting meetings with stakeholders to report project status and issues, request assistance, receive feedback, and to orient them to project requirements and needs.
  • Participating in project management meetings.
  • Participating in strategic and/or facilitating strategic discussion and where necessary, manages strategic initiatives.
  • Responsible for establishing and maintaining policies and procedures required to ensure the timely and successful onboarding of new clients and existing client changes. o Special projects as required

Qualifications and Experience
  • High school diploma or equivalent
  • Minimum of 5 years of related experience working in a customer facing role. Proficiency in Microsoft Office, Excel, and Word is a must.
  • Highly developed sense of integrity and commitment to customer satisfaction. Previous leadership experience with
    • responsibilities for leading client engagement teams,
    • meeting deliverables,
    • implementation value-add solutions,
    • developing and maintaining client relationships,
    • providing on-site customer care,
    • account strategy development/execution,
    • service delivery and
    • sales support.
  • Excellent organizational, follow-up and time management skills with a strong attention to detail with ability to manage daily, weekly, monthly and quarterly customer activities.
  • Excellent verbal and written communication skills as well as follow-up and prioritization skills with the ability to effectively interact with both internal and external customers.
  • Highly organized; results and detail oriented; must be able to work under pressure and manage competing deadlines.
  • Excellent problem solving and decision-making skills, with the ability to follow through independently and multi-task.
  • Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast paced environment.
  • Experience in managing cross-functional teams with the ability to initiate plans and projects; execute and ensure completion.
  • Participate in career and performance development; foster teamwork and innovative thinking.

Preferred Qualifications:
  • Project Management Professional (PMP) certification preferred.
  • Salesforce.com and Microsoft SharePoint experience is a plus.
  • Motor Vehicle titling and/or registration industry experience is preferred. Travel Required

Compensation
The annual salary range for this position is: $74,000 - $87,000
Final compensation for this position will be determined based upon the applicant's relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
  • Healthcare Coverage for you and your family covering Medical, Dental & Vision
  • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Generous PTO
  • Pet Insurance
  • Retirement Planning
  • ID Theft Insurance
  • Life and Disability Insurance
  • Commuter Benefits
  • Accident & Hospital, Critical Illness Insurance
  • Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.

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