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Client Implementation Project Manager Jobs in Illinois

HALO

Implementation Project Manager (Remote)

Sterling, IL · On-site

$55K - $80K/yr

The Implementation Project Manager leads external clients in the implementation of technical ... Organize, execute and recap internal meetings and client conversations to set action items and ...

Rsli

Client Implementation Manager

Schaumburg, IL

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Client Implementation Manager

Schaumburg, IL

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Client Implementation Manager

Schaumburg, IL · On-site

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Sup. - Client Implementation

Schaumburg, IL · On-site +1

$80K - $107K/yr

Job Responsibilities and Requirements The Supervisor - Client Implementation will be responsible ... Work to develop, enhance and manage to specific, reportable implementation metrics in accordance ...

New

Walgreens

Analyst Implementation 340b

Deerfield, IL · On-site

$63K - $101K/yr

Establishes and maintains 340b implementation client contacts; Collaborates with Sales to provide ... Experience with project management tools such as MS Project. * Experience with MS Visio. We will ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
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Client Implementation Project Manager jobs near you

Implementation Project Manager

BackOps AI

Mundelein, IL

Other

Medical, Dental, Vision

Posted 3 days ago

Job description

About BackOps

BackOps is building AI-native automation for supply chain and back-office operations at the world's largest enterprises. Our products — Relay (exception detection and resolution) and the AI Process Center (workflow knowledge capture and automation) — replace manual firefighting and tribal knowledge with systems that scale.


The Role

We're hiring a Project Implementation Manager to own the post-sale relationship with our largest, most strategic customers. This is not a traditional CSM role — you'll act as an embedded consultant inside the customer's organization, helping them adopt BackOps across teams, geographies, and workflows. You'll lead implementations end-to-end, run trainings and enablement, and serve as the operational and technical bridge between our product and their business.

This role exists because our biggest customers don't just need software — they need a partner who can map their processes, build internal champions, and drive change management at scale. You'll be that partner.


What You'll Do

Own implementation and rollout for our largest enterprise customers, from kickoff through full org-wide adoption

Act as an embedded consultant — diagnosing process gaps, recommending workflow redesigns, and helping customers standardize how their teams operate

Build and deliver training programs, enablement sessions, and educational materials tailored to different stakeholder groups (ops teams, managers, executives)

Partner with customer engineering and IT teams on integrations, data flows, and technical configuration

Translate customer feedback into product requirements; work directly with engineering and product to close gaps

Track adoption metrics, identify expansion opportunities, and own renewal motions alongside the founders

Serve as the operational owner for POCs and pilots that need to graduate into production deployments


What We're Looking For

5-8 years of experience in implementation, technical project management, or consulting — ideally at a top-tier consulting firm (BCG, McKinsey, Bain, Deloitte, Accenture) or an enterprise SaaS company serving large customers

Strong technical fluency: comfortable with APIs, data models, integrations, and reading enough code to debug an issue or scope a workflow. You don't need to be an engineer, but you should be able to hold your own with one

Demonstrated ability to drive adoption and change management inside large, complex organizations

Excellent written and verbal communication — you can run a working session with frontline ops one hour and present to a CIO the next

Experience building training programs, documentation, or enablement content

Bias toward ownership: you treat customer outcomes as your own and don't wait for permission to fix things


Nice to Have

Background in supply chain, logistics, distribution, or back-office operations

Prior experience at a startup

Management consulting background (strategy or operations)

Experience with workflow automation, RPA, or AI/ML product implementations


Compensation & Benefits

Competitive base salary + meaningful equity

Full health, dental, and vision

Unlimited FTO

Lunch + Dinner

Monthly team events

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