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Client Implementation Project Manager Jobs in Arizona

Versaterm

Project Manager

Mesa, AZ

Support client relationship management throughout the implementation lifecycle, ensuring expectations are clearly set and met. * Contribute to the refinement of project management tools, templates ...

Clinisys

Senior Project Manager

Tucson, AZ · On-site +1

... implementation projects from initiation through completion. You will own delivery, financial performance, and client satisfaction by proactively managing scope, timelines, risks, budgets, and ...

Clinisys

Senior Project Manager

Tucson, AZ · On-site +1

... implementation projects from initiation through completion. You will own delivery, financial performance, and client satisfaction by proactively managing scope, timelines, risks, budgets, and ...

Project One

Project Manager

Peoria, AZ · On-site

Client Relations: Serve as the primary point of contact for clients, providing regular updates and ... Identify potential project risks and implement mitigation strategies to minimize impacts to the ...

Versaterm

Implementation Specialist

Mesa, AZ · On-site

... and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. • Facilitate client meetings and training sessions, communicating complex ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Arizona? For Client Implementation Project Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Arizona look for? The top searched job categories for Client Implementation Project Manager jobs in Arizona are:
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Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Senior Project Manager

Senior Project Manager

Concord Servicing

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About Concord Servicing

Concord Servicing is a leading provider of specialty finance servicing solutions, delivering best-in-class loan administration, customer care, and operational support across a diverse portfolio of clients. Our team is passionate about operational excellence, innovation, and building lasting partnerships with the clients we serve.

Position Summary

The Senior Project Manager is a strategic leader responsible for planning, coordinating, and driving successful delivery of new client implementations, strategic business initiatives, and acquisition integration projects. This role serves as the primary project lead and central point of coordination across all workstreams — bringing structure, accountability, and communication to complex, cross-functional efforts.

The Senior Project Manager partners closely with Technology, Operations, Compliance, Client Services, and other functional teams to ensure alignment and execution — but does not own the technical or operational functions themselves. Success in this role is defined by the ability to lead through influence, remove obstacles, and keep diverse teams moving toward shared milestones.

The ideal candidate brings deep experience in servicing environments, strong stakeholder management capabilities, and a proven track record of delivering high-value, high-visibility initiatives on time and within scope.

Key Responsibilities

New Client Implementations

  • Serve as the primary project lead for onboarding new servicing clients, driving all phases from kickoff through go-live and stabilization, partnering with the Implementation team.
  • Define and maintain project plans, timelines, and readiness criteria in partnership with Technology, Operations, Compliance, and Client Services teams.
  • Coordinate across all functional workstreams — including system configuration, data migration, training, and operational readiness — ensuring dependencies are identified and managed; the Senior PM facilitates and coordinates these efforts but does not own the technical or operational execution or solution.
  • Act as the primary point of contact for client-facing project coordination, ensuring transparency and alignment on milestones, risks, and decisions.
  • Drive post-implementation reviews to capture lessons learned and drive continuous improvement.

Strategic Projects

  • Lead cross-functional strategic initiatives that span servicing operations, product, compliance, and technology — from scoping and planning through execution and closeout.
  • Partner with business owners and senior leaders to define project objectives, success metrics, scope boundaries, and operational readiness requirements.
  • Facilitate requirements discovery sessions and solution alignment across business, operations, product, and IT stakeholders — ensuring decisions are well-documented and broadly understood.
  • Owns status reporting, RAID logs, and escalation pathways.
  • Identify and proactively manage risks, issues, and interdependencies across teams; escalate blockers with recommended resolution paths.

Acquisition & Integration Projects

  • Partner with Technology, Operations, Legal, Compliance, and Finance teams to develop and execute project plans; coordinate across teams without owning the technical or operational deliverables directly.
  • Ensure clear ownership and accountability across all integration workstreams, maintaining visibility into progress and surfacing risks early.
  • Facilitate integration readiness assessments, cutover planning, and post-acquisition stabilization activities.
  • Manage communication across internal stakeholders and, where applicable, external counterparts throughout the integration lifecycle.

PMO Leadership & Standards

  • Champion and contribute to PMO standards, frameworks, templates, and tools to drive consistency, predictability, and quality across the project portfolio.
  • Mentor and provide guidance to other Project Managers on project planning, stakeholder communication, issue resolution, and delivery best practices.
  • Continuously improve project delivery practices based on retrospectives, team feedback, and industry trends.

Requirements

Required Qualifications

  • 7+ years of combined experience in project and/or program management, leading cross-functional initiatives in complex organizational environments.
  • Minimum 3 years of experience in the financial services servicing industry (e.g., consumer loan servicing, payments and collections, customer care, or related operations).
  • Demonstrated experience leading new client implementations or complex onboarding programs.
  • Proven ability to coordinate cross-functional teams across technical, operational, compliance, and business domains — without direct ownership of those functions.
  • Strong stakeholder management skills with experience facilitating alignment across senior leaders, business owners, and external clients.
  • Excellent verbal and written communication skills, including the ability to produce executive-ready status updates, decision briefs, and project documentation.
  • Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira/Confluence, Microsoft Project, or equivalent).
  • Experience managing competing priorities across multiple simultaneous projects or workstreams.
  • Local to Scottsdale or able to commute to the Scottsdale office.

Preferred Qualifications

  • Experience leading integration or portfolio migration projects in a financial services or servicing environment.
  • Prior experience supporting or building PMO frameworks, standards, and templates.
  • Experience mentoring or providing oversight to junior and mid-level Project Managers.
  • Familiarity with loan servicing platforms, workflow tools, data/reporting solutions, or system modernization initiatives.
  • Bachelor’s degree in business, Finance, Operations, Computer Science or a related field — or equivalent practical experience.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources