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Client Focus Jobs (NOW HIRING)

Client Focus

Remote Account Manager

Mesa, AZ · Remote

$16.50 - $18/hr

Account Manager (Remote) Client Focus has been in business since 2002 and is the leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents. We are ...

Client Focus LLC

Remote Account Manager

Mesa, AZ · On-site

$16.50 - $18/hr

Account Manager (Remote) Client Focus has been in business since 2002 and is the leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents. We are ...

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Client Focus information

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$20.5K

$71.3K

$207.5K

How much do client focus jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client focus in the United States is $71,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Focus vs Customer Service Representative?

AspectClient FocusCustomer Service Representative
Primary RoleBuilding and maintaining long-term client relationshipsHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentBusiness settings, B2B interactions, account managementCall centers, retail, service industries
CertificationsMay include sales or account management certificationsCustomer service training, product certifications

While both roles involve communication and client interaction, Client Focus emphasizes building long-term relationships and strategic account management, often in B2B settings. Customer Service Representatives primarily address immediate customer needs and support, typically in retail or service environments. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is a client focus role?

A Client Focus role involves prioritizing the needs and expectations of clients to ensure their satisfaction and loyalty. Professionals in this position act as a bridge between the company and its clients, addressing concerns, providing solutions, and maintaining strong relationships. Their responsibilities often include understanding client goals, delivering tailored services, and continuously improving the client experience. This role is essential in industries where customer satisfaction drives business success, such as consulting, sales, and account management.

What are some common challenges faced in a client focus role, and how can they be managed effectively?

Professionals in Client Focus roles often encounter challenges such as balancing competing client priorities, handling difficult conversations, and maintaining clear communication across various teams. To manage these effectively, it’s important to set clear expectations with clients, stay organized with strong time management skills, and foster open collaboration with internal stakeholders. Proactively addressing concerns and regularly checking in with clients helps build trust and ensures their needs are met, which is essential for long-term client satisfaction and retention.

What are the key skills and qualifications needed to thrive in a client focus role?

To excel in a client-focused role, you need strong interpersonal skills, problem-solving abilities, and relevant industry knowledge, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems and communication platforms is typically required. Outstanding active listening, empathy, and adaptability set top performers apart when engaging with diverse clients. These skills are vital for building trust, ensuring client satisfaction, and fostering long-term business relationships.
More about Client Focus jobs
What cities are hiring for Client Focus jobs? Cities with the most Client Focus job openings:
What are the most commonly searched types of Client Focus jobs? The most popular types of Client Focus jobs are:
What states have the most Client Focus jobs? States with the most job openings for Client Focus jobs include:
What job categories do people searching Client Focus jobs look for? The top searched job categories for Client Focus jobs are:
Client Focus jobs near you
Infographic showing various Client Focus job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $71,270 per year, or $34.3 per hour.

Remote Account Manager

Client Focus

Mesa, AZ • Remote

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Account Manager (Remote)

 

Client Focus has been in business since 2002 and is the leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents. We are seeking dedicated individuals to join our remote team at Client Focus as an Account Manager. In this position, you will work as a Virtual Team Member for agencies across the country, helping them build and sustain a high-value appointment program.

Our values and shared purpose are the foundation of everything we do for our employees, our customers, and our company. These things make us strive to go above and beyond, help our customers succeed, and continue to grow. We are seeking candidates that align with our values and share purpose to help us continue to make our vision come true. 

SHARED PURPOSE: Client Focus's purpose is to profoundly impact the lives of our employees and customers. 

ABUNDANCE: We love and care about colleagues and customers. We put them at the forefront and strive to create greater outcomes for everyone. 

GROWTH: Providing more value and becoming more useful lead to bigger opportunities. That is the cycle of real growth.  

OWNERSHIP: You're the captain of your ship. Free yourself to focus on important outcomes for yourself and others.

Responsibilities:

Outbound Calls to Clients

You will be responsible for contacting a new list of State Farm clients each month. During this period, you will be making outbound calls to attempt to schedule an appointment so they can meet with their agent. You are required to use our State Farm-approved scripts on these calls. The outcome we strive for is clients to understand the purpose of the call and either schedule or decline.

You will also be responsible for confirming appointments the business day before. If the agent needs to you reschedule an appointment or if the appointment was missed, you will contact the client to reschedule.

Agent Relationships & Satisfaction

You will also have a portfolio of 20-30 State Farm agent accounts assigned to you. Every month, you reach out to them for a brief check in. This is to ensure that your agents are satisfied with our service and give them tips so they can have a better experience.

Requirements:

Excellent written and verbal communication.

Ability to work full time hours.

Ability to prioritize and multi-task.

Ability to work in a low supervision, high accountability work environment.

Must have a quiet workspace, that is free from distractions for your 8-hour shift.

Reliable internet connection with an upload speed of 5+ MBPS and download speeds of 10+MBPS.

Benefits:

Pay: $16.50 - $18.00.

Full-time remote work and equipment is provided.

Affordable Medical, Dental, Vision, and Life Insurance coverage.

401K and 401K matching to help you secure your financial future.

60 hours of paid time off per year.

Weekends and major holidays off.

Unlimited access to coaching & training.

8:00 AM to 4:30 PM AZ Time (6-8 weeks).

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