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Client Experience Manager Jobs in Temple, TX (NOW HIRING)

IA American

Client Experience Representative

Waco, TX · On-site

$14.25 - $19.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Client Experience Representative Build the future with us Are you driven by the mission of ... Determine when requests require escalation to management or specialized departments * Document all ...

thrivespc

Care Experience Manager

Temple, TX

The Care Experience Manager (CEM) is accountable for building relationships with and meeting the ... Assists with all incoming calls; taking messages, routing appropriately, and addressing client ...

thrivespc

Care Experience Manager

Temple, TX · On-site

The Care Experience Manager (CEM) is accountable for building relationships with and meeting the ... Assists with all incoming calls; taking messages, routing appropriately, and addressing client ...

thrivespc

Care Experience Manager

Temple, TX · On-site

The Care Experience Manager (CEM) is accountable for building relationships with and meeting the ... Assists with all incoming calls; taking messages, routing appropriately, and addressing client ...

Morgan Stanley

Client Service Associate

Waco, TX · On-site

$12.75 - $17.75/hr

Client Service Associates help shape the future of service by modernizing the client experience ... Proactively participate in firm initiatives directed by local management * Regularly seek ...

New

AccentCare

Client Service Manager

Waco, TX · On-site

$42K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Service Manager Job ID: 76929 Remote/Virtual Position: No Coverage Area: Waco and ... Monday - Friday; 8:00am - 5:00pm +on-call rotation Offers based on experience What You Need to Know ...

AccentCare

Client Service Manager

Waco, TX · On-site

$42K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Service Manager Job ID: 76929 Remote/Virtual Position: No Coverage Area: Waco and ... Monday - Friday; 8:00am - 5:00pm +on-call rotation Offers based on experience What You Need to Know ...

MCI Careers

Contact Center Client Services Manager

Killeen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Manage client onboarding, transitions, and change requests. * Monitor client satisfaction and ...

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Showing results 1-20

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Temple, TX

Client Experience Manager information

See Temple, TX salary details

$26K

$54K

$97.5K

How much do client experience manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client experience manager in Temple, TX is $54,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $57,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Temple, TX? The most popular types of Client Experience jobs in Temple, TX are:
What are popular job titles related to Client Experience Manager jobs in Temple, TX? For Client Experience Manager jobs in Temple, TX, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Temple, TX look for? The top searched job categories for Client Experience Manager jobs in Temple, TX are:
What cities near Temple, TX are hiring for Client Experience Manager jobs? Cities near Temple, TX with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Temple, TX as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $54,011 per year, or $26 per hour.

Client Experience Representative

iA American Warranty Group, Inc.

Waco, TX • Hybrid

Full-time

Medical, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Job Description

Client Experience Representative

Build the future with us

Are you driven by the mission of delivering exceptional client experiences and helping people feel confident and supported at every step of their journey? As a Client Experience Representative, you will play a key role in ensuring clients receive clear information, timely assistance, and a seamless service experience.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Client Experience Representative, you'll be at the core of our mission. Here are the main responsibilities:

  • Respond to client inquiries via phone, email, and written correspondence
  • Provide clear explanations of policy information, coverage details, and account updates
  • Research client accounts and documentation to resolve questions and issues
  • Determine when requests require escalation to management or specialized departments
  • Document all client interactions, including inquiries, concerns, and actions taken
  • Maintain strong knowledge of company products, policies, and internal resources
  • Ensure appropriate followup to guarantee full resolution
  • Participate in special projects and support team initiatives
  • Conduct all business in compliance with company standards, regulations, and ethical guidelines

What could accelerate your success in this role

We're looking for someone who:

  • Is known for their strong customer service and communication skills
  • Stands out for their ability to multitask and stay organized
  • Demonstrates strong problemsolving skills and attention to detail
  • Is recognized for their ability to think outside the box and adapt quickly
  • Has 2+ years of experience in customer service, insurance, or a related field
  • Has a working knowledge of MS Word, Outlook, Excel, and learns new systems quickly
  • Types 30-35 WPM with minimal errors
  • (If needed) Has an intermediate level of English proficiency, as the role involves communicating with clients and internal teams on a daily basis

Why you'll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence
  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
  • Competitive benefits:
  • Flexible group insurance
  • Competitive pension plan
  • Stock purchase plan
  • Vacation and wellness/personal development days
  • Telemedicine
  • Employee and family assistance program
  • Ergonomic furniture program
  • Performance bonus
  • Discounts on company products
  • And much more

Apply now and get ahead of your career - where your talent truly belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

CompanyAmerican-Amicable Life Insurance Company of TexasPosting End Date2026-09-14


About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.

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