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Client Engagement Manager Jobs in Decatur, IL (NOW HIRING)

WESTCARE INC

Clinical Counselor (52062)

Lincoln, IL · On-site

$19.20 - $23.08/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement, including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (51622)

Lincoln, IL · On-site

$19.20 - $23.40/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Clinical Counselor (52060)

Lincoln, IL

$19.20 - $23.08/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement, including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Clinical Counselor (52060)

Lincoln, IL · On-site

$19.20 - $23.08/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement, including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (52098)

Lincoln, IL · On-site

$19.20 - $23/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (52098)

Lincoln, IL

$19.20 - $23/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Clinical Counselor (52062)

Lincoln, IL

$19.20 - $23.08/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement, including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (51622)

Lincoln, IL · On-site

$19.20 - $23.40/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (50276)

Lincoln, IL · On-site

$19.20 - $23/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

WESTCARE INC

Counselor (50276)

Lincoln, IL · On-site

$19.20 - $23/hr

Complete assessment of each client with required assessment tools. * Initiate and sustain each ... engagement including therapeutic relationships, individual counseling, and brief interventions ...

Heritage Behavioral Health Center

LPN I - MAR

Decatur, IL · On-site

$22 - $33/hr

Communicate openly and proactively with the RN Program Manager regarding client needs, concerns ... engagement staff, nursing, physician(s), and clinical leaders * Adhere to agency policies and ...

Forvis Mazars

Director, Tax - 2236772

Decatur, IL · On-site

Champion client service excellence, acting as a trusted advisor and fostering long-term ... Mentor and manage tax professionals, providing coaching, performance feedback, and career ...

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All JobsClient Engagement JobsClient Engagement Manager JobsClient Engagement Manager Jobs in Decatur, IL

Client Engagement Manager information

See Decatur, IL salary details

$33.5K

$95.2K

$164.9K

How much do client engagement manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client engagement manager in Decatur, IL is $95,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $119,300.00 per year, depending on experience, location, and employer.

Is being an RM a stressful job?

A Client Engagement Manager role can be stressful due to managing client relationships, meeting targets, and handling multiple priorities. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, which can contribute to stress levels depending on workload and organizational support.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior media directors, advertising executives, and media agency leaders often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like media planning software and analytics platforms.

What are the key skills and qualifications needed to thrive as a Client Engagement Manager, and why are they important?

To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.

What is an engagement manager's salary?

An engagement manager's salary typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. They often receive bonuses and benefits, and strong skills in client communication and project management can influence compensation.

What is the difference between Client Engagement Manager vs Account Manager?

AspectClient Engagement ManagerAccount Manager
Primary FocusBuilding and maintaining client relationships, ensuring engagement and satisfactionManaging client accounts, upselling, and renewals
ResponsibilitiesDeveloping engagement strategies, coordinating with teams, enhancing client experienceHandling client requests, managing contracts, achieving sales targets
Work EnvironmentCustomer-centric, collaborative, often in service or consulting industriesSales-driven, client-focused, in various industries including tech and finance
Required SkillsCommunication, relationship management, strategic thinkingSales skills, negotiation, account management experience

While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.

What are Client Engagement Managers?

Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.

What is the role of a client engagement manager?

A client engagement manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and retention. They coordinate communication, understand client needs, and work with internal teams to deliver solutions, often using CRM tools. The role requires excellent communication skills and a focus on customer success.

How does a Client Engagement Manager typically collaborate with internal teams to ensure client satisfaction?

Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.
What are popular job titles related to Client Engagement Manager jobs in Decatur, IL? For Client Engagement Manager jobs in Decatur, IL, the most frequently searched job titles are:
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What cities near Decatur, IL are hiring for Client Engagement Manager jobs? Cities near Decatur, IL with the most Client Engagement Manager job openings:
Client Engagement Manager jobs near you
Clinical Counselor (52062)

Clinical Counselor (52062)

WESTCARE INC

Lincoln, IL • On-site

$19.20 - $23.08/hr

Full-time

Posted 11 days ago

Job description

Please click the following link to view the available benefits for this position: https://westcare.link/ILOTHER
Position Summary:
Person in this position will be responsible forproviding a variety of programs in relation to substance abuse and mental health for clients participating in the program. Essential job functions include those listed below. .
Essential Job Functions:
  • Complete assessment of each client with required assessment tools.
  • Initiate and sustain each individual's motivation to participate in treatment, using techniques of engagement, including therapeutic relationships, individual counseling, and brief interventions based on the stages of change.
  • Develop a comprehensive service plan for each client that includes the results of assessments, and short- and long-term treatment goals and objectives of the client (the service plan is developed with the input of the client, but within the limitations imposed by IDOC).
  • Provide daily treatment and curriculum-based education groups on the basic concepts of therapeutic communities, emotional incarceration, relapse prevention, motivation for treatment and the stages of change, communicable diseases, cognitive skills, conflict resolution, fundamental social skills, and personal moral development.
  • Assist clients in the development of self-help groups, such as AA/NA, which offer clients an opportunity to support one another in recovery.
  • Maintain individual client treatment files in accordance with agency policies and procedures, including documentation of vocational/educational activities, as well as all other pertinent documentation and ensure files are securely stored.
  • Develop post-release plans.
  • Provide general client supervision, including planning and scheduling therapeutic activities.
  • Maintain all information according to the laws of confidentiality as required by the Federal Register, General Provisions, Title 42, Chapter 1, Part 2, which prohibits making disclosures without the specific written consent of the client, or as otherwise permitted by such regulations.
  • Obtain a signed release of confidential information (disclosure form) from each client authorizing review of case files for quality assurance reviews and evaluation of WestCare performance, and maintain as a part of the client file.
  • Maintain thorough records of each client's participation, including participant IDOC number, unique identifier for the WestCare program, beginning and ending dates of service, number of hours of participation, and number of days of participation.
  • Submit all individual client data on a weekly basis for entry in to the WestCare database.
  • Attend all required staff development training, including cross-training, and WestCare in-service training such as conducting assessments, clinical skills, developing service plans, basic TC concepts, emotional incarceration, relapse prevention, motivation for treatment and stages of change, cognitive skills, conflict resolution, social skills, moral development, communicable diseases, and self-help groups.
  • Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
  • Perform any other duties as assigned.

Certifications/Licenses:
  • Clinical Certification, must:
    • Hold clinical certification as a Certified Alcohol and Drug Counselor from the Illinois Alcoholism and Other Drug Abuse Professional Certification Association (IAODAPCA), or be a Licensed Clinical Professional Counselor (LCPC), Certified Reciprocal Alcohol and Other Drug Counselor (CRADC), Certified Supervisory Alcohol and Other Drug Counselor (CSADC), or Certified Masters Alcohol and Other Drug Counselor (CMADC) OR
  • Meet the requirements specified above within two years after the date of employment; and
      • Not work in any supervisory capacity until such requirements are met; and
      • Work under the direct, verifiable supervision of an individual who has staff supervisory responsibility at the facility and who meets the requirements above; and
      • Sign, and adhere to, a professional code of ethics developed by the organization.
  • Training:
  • Must complete training as needed to obtain and then maintain chosen certification.

Education:
  • Bachelors degree in social work, psychology, criminal justice, or related field is preferred.
  • High school diploma or equivalent is required.

Experience and Competencies:
  • Minimum of two years of experience/expertise with offender, dual diagnosed populations, and substance abusers is required
  • Knowledge of offender populations, criminal subcultures, substance abuse assessment tools, therapeutic community concepts
  • Intake and assessment experience is preferred
  • Bilingual is preferred
  • Must be highly organized, detail focused, and have excellent time management
  • Must possess strong computer skills
  • Excellent communication and interpersonal skills
  • Ability to pass background check
  • Ability to obtain and maintain OIG LEIE clearance
  • Ability to pass pre-employment drug screening
  • Ability to exercise good judgment and discretion
  • Ability to work well in a team environment
  • Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
  • Must have professional appearance and demeanor
  • Ability to obtain and maintain clearance from Illinois Department of Corrections
  • Ability to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis test

Working Conditions:
  • Work is primarily performed in an institutional setting.
  • Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
  • Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required, which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved verbal de-escalation techniques.
  • Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
  • Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
  • Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees essential job functions and to observe client behavior and activities in and out of the facility.
  • The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:
  • Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
  • Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
  • Requires the ability to work under stress and in emotionally charged settings.
  • The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

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