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Consumer Engagement Manager Jobs in Decatur, IL (NOW HIRING)

PNC Bank

Business Banking Specialist

Decatur, IL · On-site

... consumer and business households. Responsible for managing and growing Business Banking ... Performs lobby engagement activities to connect with clients and position PNC products to meet ...

Tanisha Systems

Pinpoint Engineer

Decatur, IL

Regards Nirdosh Singh Sr. Account Manager | Tanisha Systems Inc. Phone: x 599 Email: [redacted ... We use a client-centric engagement model that combines local on-site and off-site resources with ...

Tanisha Systems

Pinpoint Engineer

Decatur, IL

Regards Nirdosh Singh Sr. Account Manager | Tanisha Systems Inc. Phone: x 599 Email: [redacted ... We use a client-centric engagement model that combines local on-site and off-site resources with ...

All JobsConsumer Engagement Manager JobsConsumer Engagement Manager Jobs in Decatur, IL

Consumer Engagement Manager information

See Decatur, IL salary details

$26.2K

$75.5K

$132.4K

How much do consumer engagement manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for consumer engagement manager in Decatur, IL is $75,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $91,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Consumer Engagement Manager, and why are they important?

To thrive as a Consumer Engagement Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a bachelor’s degree in marketing, business, or a related field. Proficiency with CRM systems, marketing automation platforms, and analytics tools like Google Analytics is typically required. Outstanding communication, creativity, and problem-solving skills help foster strong consumer relationships and drive engagement. These skills are vital for developing effective campaigns, increasing customer loyalty, and supporting business growth.

How does a Consumer Engagement Manager typically collaborate with cross-functional teams to enhance customer experiences?

A Consumer Engagement Manager frequently partners with marketing, product development, and customer service teams to ensure a seamless and engaging customer journey. This collaboration involves sharing consumer insights, coordinating campaign strategies, and aligning messaging across channels. By working closely with these departments, the manager helps create cohesive experiences that resonate with consumers and drive brand loyalty. Effective communication and regular meetings are essential to keep all stakeholders informed and aligned toward common goals.

What does a Consumer Engagement Manager do?

A Consumer Engagement Manager is responsible for developing and implementing strategies to build strong relationships between a company and its customers. They analyze customer feedback, oversee engagement campaigns, and coordinate with marketing, sales, and customer service teams to enhance the customer experience. Their goal is to increase customer satisfaction and loyalty, often by leveraging digital tools and data-driven insights. They also monitor engagement metrics to continually improve outreach efforts and ensure the brand effectively connects with its target audience.

What jobs make $3,000 a month without a degree?

A Consumer Engagement Manager typically earns more than $3,000 monthly, but roles such as sales representatives, customer service managers, administrative assistants, and certain skilled trades can also reach this income level without a degree. Success in these roles often depends on experience, skills, and certifications rather than formal education.
What job categories do people searching Consumer Engagement Manager jobs in Decatur, IL look for? The top searched job categories for Consumer Engagement Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Consumer Engagement Manager jobs? Cities near Decatur, IL with the most Consumer Engagement Manager job openings:
Consumer Engagement Manager jobs near you

Territory Manager - Decatur, IL

British American Tobacco

Decatur, IL • On-site

$68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together!
Reynolds Americanhas an exciting opportunity for a Territory Manager within our Marketing Function in Decatur, IL
As a Territory Manager, you will be a self-starter who thrives on taking initiative and driving results. You will be responsible for growing brands by building strong, lasting relationships with key clients and stakeholders. If you are passionate about taking on responsibility, holding yourself accountable, and making a significant impact, this is the role for you.
Your key responsibilities will include:
  • Achieves commercial sales and growth objectives within territory assignment in support of Division, Region, and Company goals.
  • Develops a local strategy and business plan for meeting individualized territory objectives, including identifying, analyzing, prioritizing, and targeting existing and potential retail outlets within geographic territory for product sales opportunities.
  • Develops strategy for product and Point of Sale (POS) material placements to optimize sales and market visibility.
  • Achieve customer/consumer engagement skills certification and consistently demonstrate mastery within Territory.
  • Builds client willingness and capability to collaborate with the Company on key business fundamentals and drivers to accelerate the transformation of the tobacco industry, and to increase market share.
  • Develops and maintains business relationships with local chains and distributors to increase sales and promote Reynolds brands through personal correspondence and influence, retail visits and presentations.
  • Sell/execute the 5Ps of presence, pricing, promotion, product, and personal selling to customers and adult nicotine consumers.
  • Analyses territory to identify and negotiate contracts with new retail customer opportunities.
  • Collaborates with Division Manager on territory-specific customer and sales planning, company product initiatives, and improving market share within the territory.

Technical / Functional / Leadership Skills Required include, but are not limited to:
  • Ability to communicate with and engage retail customers and adult nicotine consumers in person.
  • Effective influencing, sales, negotiation, and marketing skills
  • Highly effective verbal and written communication skills
  • Excellent analytical skills
  • Project Management Skills
  • Good business judgment
  • Leadership, self-motivation, and initiative
  • Has a high level of persistence, resilience, and results orientation.
  • Conflict management and problem-solving for mutually beneficial results
  • Strategic and financial acumen to enable the identification, evaluation, and action against business growth.

opportunities
  • Ability to travel frequently.
  • Ability to drive up to 200 miles per day.
  • Valid U.S. driver's license and safe driving records

Physical Requirements include, but are not limited to:
  • Ability to lift to 30 lbs.
  • Ability to climb and work from heights ranging from 9 to 12 feet.
  • Ability to access and work in limited and confined spaces.
  • Ability to visually inspect and manipulate merchandise and advertising displays.
  • Ability to frequently stoop, kneel and crouch.

Education / Qualifications / Certifications
  • Bachelor's degree or comparable work experience preferred.

What are we looking for?
  • Proven ability to work independently and collaboratively with internal and external stakeholders.
  • Committed to continuous personal and professional growth.
  • Proficient in MS Office applications

Beneficial
  • Previous experience in a marketing-focused role - preferably in sales, field market or business to business
  • Demonstrated ability to perform a sales representative/territory manager role successfully.
  • Geographically mobile - To enable obtaining critical experiences to further career growth, being mobile to different geographic locations across the United States will be imperative for future advancement opportunities.

We are Reynolds American -A member of the British American Tobacco Group
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at Reynolds American.
Belonging, Achieving, Together
Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.
Salary and Benefits Overview
Wage Information
  • Annual Salary: $68,700
  • Bonus Target: 20%

Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
    • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent.
    • Company contributes an additional three percent to 401(k) whether employee participates or not.
  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
  • Health Savings Account start-up contribution for employees who elect the high deductible health plan.
  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year.
  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents.
  • Company paid life insurance of 1x annual base pay ($50,000 minimum)
  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance.
  • Tuition reimbursement and student loan support
  • Dependent Scholarship Programs
  • Free confidential personal financial counselling service
  • On-site health centers and 24/7 fitness centers at certain company locations
  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice.
  • Health-care concierge service
  • Volunteer service opportunities.
  • Extensive training opportunities
  • Company vehicle for eligible employees
  • Mobile phone allowance for eligible employees
  • Paid Leave:
    • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
    • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
    • Holidays (Nine company recognized and two annual personal holidays to be used at the employee's discretion)
    • Paid Parental Leave + temporary reduced work schedule opportunity.
    • Funeral Leave
    • Short-Term Disability Leave
    • Long-Term Disability Leave
    • Jury Duty Leave
    • Military Leave
    • Released Time for Children's Education
    • Community Outreach Leave
    • Other paid leave benefits, as required by state or local law.
  • Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement - it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
  • You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
  • We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com
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