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Client Engagement Manager Jobs in Florida (NOW HIRING)

RSM

Client Engagement Manager

Tampa, FL

Client Engagement was established to deliver the full power of RSM to the Firm's most strategic ... The CE Manager will report directly to the CE Director and will be directly responsible for ...

Ransomware Recovery

Engagement Manager

Miami, FL · On-site

The Engagement Manager oversees complex client engagements related to cybersecurity, digital forensics, incident response, and post-breach remediation. This leadership role focuses on managing the ...

Cypfer

Engagement Manager

Miami, FL · On-site

The Engagement Manager oversees complex client engagements related to cybersecurity, digital forensics, incident response, and post-breach remediation. This leadership role focuses on managing the ...

Cypfer

Engagement Manager

Miami, FL · On-site

The Engagement Manager oversees complex client engagements related to cybersecurity, digital forensics, incident response, and post-breach remediation. This leadership role focuses on managing the ...

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Client Engagement Manager information

See Florida salary details

$25.8K

$73.3K

$127K

How much do client engagement manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for client engagement manager in Florida is $73,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $91,900.00 per year, depending on experience, location, and employer.

What is a client engagement manager?

Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.

What are the key skills and qualifications needed to thrive as a client engagement manager?

To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.

How does a client engagement manager typically collaborate with internal teams to ensure client satisfaction?

Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.

What is the difference between Client Engagement Manager vs Account Manager?

AspectClient Engagement ManagerAccount Manager
Primary FocusBuilding and maintaining client relationships, ensuring engagement and satisfactionManaging client accounts, upselling, and renewals
ResponsibilitiesDeveloping engagement strategies, coordinating with teams, enhancing client experienceHandling client requests, managing contracts, achieving sales targets
Work EnvironmentCustomer-centric, collaborative, often in service or consulting industriesSales-driven, client-focused, in various industries including tech and finance
Required SkillsCommunication, relationship management, strategic thinkingSales skills, negotiation, account management experience

While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.

Is a client engagement manager a good career?

A client engagement manager is a valuable role focused on building and maintaining client relationships, often requiring strong communication, problem-solving, and project management skills. It can offer opportunities for career growth, leadership, and industry specialization, with typical work environments in consulting, marketing, or technology sectors.

What are the most commonly searched types of Client Engagement jobs in Florida?

The most popular types of Client Engagement jobs in Florida are:

What are popular job titles related to Client Engagement Manager jobs in Florida?

For Client Engagement Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Engagement Manager jobs in Florida look for?

The top searched job categories for Client Engagement Manager jobs in Florida are:

What cities in Florida are hiring for Client Engagement Manager jobs?

Cities in Florida with the most Client Engagement Manager job openings:

Infographic showing various Client Engagement Manager job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,326 per year, or $35.3 per hour.

Client Engagement Manager

North Palm Beach, FL • On-site

Access Medical Labs
Fitness and Sports Centers • 51 - 200 employees
Learn more about Access Medical Labsexternal

Full-time

Posted 20 days ago

Job description

About the Organization
Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.
Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
Full-Time/Part-Time
Full-Time
Description
Job Summary: The Manager, Client Engagement is responsible for developing and leading a best-in-class customer experience and quality assurance program that drives operational excellence and exceptional client satisfaction across all customer interactions.
This strategic leader will establish quality standards, implement innovative customer service technologies, leverage analytics to improve performance, and foster a culture of continuous improvement. The role partners closely with Operations, IT, Laboratory Operations, Sales, and Executive Leadership to ensure every client interaction reflects the Access Medical Laboratories standard of excellence.
Job Responsibilities:
Customer Experience Leadership
  • Develop and execute the organization's Customer Experience and Quality Engagement strategy.
  • Establish measurable quality standards and service excellence initiatives.
  • Create a consistent customer experience across all communication channels.
  • Develop and manage Voice of Customer (VoC) programs to identify opportunities for improvement.

Quality Assurance & Continuous Improvement
  • Design, implement, and continuously improve quality assurance programs and evaluation processes.
  • Monitor customer interactions and identify trends impacting quality and satisfaction.
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
  • Analyze quality metrics and develop action plans that improve service delivery and operational performance.

Technology & Innovation
  • Evaluate, recommend, and implement customer service technologies, including QA platforms, AI-powered quality monitoring, speech analytics, workforce optimization, and customer feedback solutions.
  • Partner with IT to optimize CRM systems and reporting capabilities.
  • Leverage automation and analytics to improve efficiency and customer outcomes.

Leadership & Development
  • Lead and mentor client-facing departments and customer service leadership.
  • Develop coaching programs that improve individual and team performance.
  • Identify training needs and collaborate with leadership to deliver targeted training initiatives.
  • Foster a culture of accountability, engagement, and continuous learning.

Analytics & Reporting
  • Develop executive dashboards and KPI reporting.
  • Monitor and report on key performance indicators, including:
    • Customer Satisfaction (CSAT)
    • Net Promoter Score (NPS)
    • First Contact Resolution (FCR)
    • Average Handle Time (AHT)
    • Quality Scores
    • Customer Effort Score (CES)
  • Present performance trends and recommendations to executive leadership.

Customer Advocacy
  • Investigate escalated customer concerns and identify root causes.
  • Develop corrective action plans to prevent recurring issues.
  • Partner with cross-functional teams to improve customer processes and experiences.

Qualifications & Skills:
Required
  • Bachelor's degree preferred; equivalent experience considered.
  • 7-10 years of progressive leadership experience in Customer Service, Customer Experience, Contact Center Operations, or Quality Assurance.
  • Minimum of 3 years leading Quality Assurance or Customer Experience programs.
  • Proven success implementing customer service technologies and quality management systems.
  • Experience developing KPIs, dashboards, and executive reporting.
  • Strong analytical and problem-solving skills.
  • Excellent communication, presentation, and leadership abilities.
  • Experience managing change and leading continuous improvement initiatives.

Preferred
  • Healthcare, laboratory, diagnostics, or other regulated industry experience.
  • Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
  • Experience with QA platforms, speech analytics, AI quality monitoring, workforce management, and business intelligence tools such as Power BI or Tableau.
  • Lean Six Sigma Green Belt or Black Belt certification.
  • Project Management certification (PMP) or equivalent.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Exempt/Non-Exempt
Exempt
This position is currently accepting applications.

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