Client Development Director Jobs in Roscoe, IL (NOW HIRING)

We take care of people, who take care of people.

Ready to experience new career growth and the joy of helping others? Come join our team. SERVPRO® offers the satisfaction of helping those who need it most, along with benefits such as:

• Premium compensation and bonus potential
• Opportunities for career advancement
• Best training available
• Company paid certifications and professional development
• Health benefits to include medical, dental and vision
• Paid Holidays and PTO
• 401k
• Team environment with supportive management

As part of one of the largest franchise systems in the country, SERVPRO® of Gold Coast is looking for a Full Service Project Director to join our team. As a Project Director, you will work in our office and at client job sites to lead teams in mitigating residential or commercial property loss and/or damage from:

• Water
• Fire
• Mold
• Weather
• Biohazard

Position Summary / Purpose

Facilitate the timely and profitable delivery of all services required to rapidly return the customer’s property to pre-loss condition, minimizing downtime following property damage.

Obtain customer commitment through timely site visits and proposal submittal.

Create high levels of customer trust by being the property damage and /or insurance maven. Ensure consistent quality of production by developing an outstanding customer service experience through clear communication from first notice of loss to final collection.

Generate new business through relationships with decision-makers.

Qualifications - Knowledge and Experience, Skills and Abilities: 

• Education and Experience - At least three (3) to five (5) years of experience managing construction or restoration projects and supervising crews.  Advanced knowledge of building construction, remodeling or restoration. Understands the relationship between direct labor and profitability.

• Financial Reports and Budgeting - Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting.  Ability to review completed job costing, assess performance and identify areas for improvement.

• Technical skills - Proficient technical skills, experience and certification in the areas of service the company provides.

• Mathematical skills - Adequate math skills.  Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining. 

• Negotiation skills - Wins by creating advocates, not enemies, when negotiating.

• Computer skills - Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.  Experience with Xactimate software is required.

• Listening skills - Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.

• Certificates, Licenses and Registrations - Project Management Course highly recommended

Performance Competencies

• Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations.  Adaptable and able to think on his/her feet.  Able to effectively communicate with customers in understandable terms.
• Written Communication – Writes clear, precise, well organized, proposals, emails, and explanation of estimates. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information. 
• Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
• Planning & Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
• Integrity – Iron clad. Does not cut corners.  Puts company interests above self. Earns trust of co-workers.  Is intellectually honest; does not play games.
• Excellence – Sets high, ‘stretch’ standards of performance. Demonstrates low tolerance for mediocrity.  Sets clear, fair and aggressive goals for self and others, encouraging individual initiative.
• Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
• Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review and forward field activity reporting. 
• Understand and see that all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling

Principle Duties and Responsibilities

• Exceed established targets for responding to losses, this may include odd hours and weekends
• Exceed established targets for completion of projects
• Exceed profitability targets on managed projects
• Plan and execute projects through collection
• Work as needed to deliver project per goals and customer needs
• Receive losses from Dispatch/Operations Manager and coordinate response
• Keep Dispatch informed of availability to respond to emergency service (EMS) requests
• Respond to EMS losses when appropriate; secure paperwork and walk loss site with customer
• Communicate with Operations Manager and Intake and Dispatch of capacity limitations
• Ensure quality Drybook and tic sheets are provided and uploaded in a timely manner to achieve billing goals on mitigation services
• Verify and ensure daily employee time tracking accuracy for crews/projects
• Order temporary labor as needed to assist with assigned mitigation project completion
• Ensure accuracy of temporary labor timecards daily
• Ensure accuracy and execution of daily work orders
• Work as needed to deliver project per goals and customer needs
• Maintain efficient and accurate flow of production documentation from the job site to internal and external team and other relevant stakeholders
• Obtain, review, and approve written contracts, payment terms, draws, and deposits for projects
• Close business – obtain customer commitment
• Communicate with all stakeholders expectations of payments to ensure timely funding of projects.
• Generate supplements/change orders as appropriate and obtain insurance approval and other stakeholder approval and signature
• Assist in evaluating and select bids from subcontractors
• Negotiate and execute contracts with subcontractors
• Maintain effective communication with all stakeholders throughout project
• Handle all adjuster communication on projects
• Help the project team understand timeline and dependencies (e.g., Architects, Truss Manufacturers, etc).  Manage those dependencies and communicate effectively to the customer.
• Develop project strategies to allow for multiple work streams & project phases to progress concurrently while protecting our financial exposure.
• Perform property inspections and complete reports, including being present for all initial inspections and final walk-throughs to ensure execution of contracts, stipulated punch list, collection of payments, and quality assurance of work
• Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
• Instruct daily safety training
• Generate business through networking, and attending stakeholder related functions
• Build and maintain relationships with claims adjusters and subcontractors
• Attend Business Development events as requested

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, and walk, reach overhead, reach at or below shoulder level, stoop, crouch, and kneel.  The employee must also regularly use hands to finger, handle or feel, reach with hands and arms, talk or hear, be able to climb ramps or stairs, and crawl.  Clarity of vision is required, both near and far, and so is the ability to drive. The employee must regularly lift and/or move or carry up to 40 pounds and occasionally lift and/or move up to 75 pounds.

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Working Conditions

• The work of this position is predominantly carried out in a shop or job site environment or on the customer’s property.  Daily exposure to the shop where vehicles and equipment are housed and maintained is expected.   Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. 
  
• Noise level in the work environment is moderate to loud.