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Client Delivery Director Jobs (NOW HIRING)

CXponent

Client Delivery Manager

The Client Delivery Manager ensures CXponent's consulting and brokerage projects are delivered on ... Comfortable working with subcontractors/partners, holding them accountable without direct ...

Kinaxis Inc.

Delivery Director

$217K/yr

The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery. Key ...

Cognizant Technology Solutions

Delivery Director

Plano, TX · On-site

$202.90K/yr

... Program Director Cognizant Technology Solutions is currently seeking a highly skilled Delivery ... Associate should be actively involved in client presentations and, upon successful award, be ...

Hive

Client Delivery Analyst

San Francisco, CA

$60K - $85K/yr

Client Delivery Analyst We are looking for an eager and motivated delivery analyst to join our ... The work you do here will have a noticeable and direct impact on the development of the company.

Staffingine LLC

Delivery Director

Dallas, TX · On-site

$209.70K/yr

Job Title: Delivery Director Job Location: Dallas, USA Job Type: Contract * Lead the Quality ... Partner with business, technology, and client stakeholders to ensure alignment of delivery with ...

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site +1

$178.28K - $245.14K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our ... Explore new business opportunities and develop them in close partnership with o9 Client Manager

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site

$178.28K - $245.14K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our ... Explore new business opportunities and develop them in close partnership with o9 Client Manager

Hive

Client Delivery Analyst

San Francisco, CA · On-site

$60K - $85K/yr

Client Delivery Analyst We are looking for an eager and motivated delivery analyst to join our ... The work you do here will have a noticeable and direct impact on the development of the company.

Unisys

OR · On-site

$211.80K/yr

Monitor delivery quality and client satisfaction through direct engagement with key stakeholders * Provide guidance to Client Delivery Executives on optimal alignment of service offerings * Evaluate ...

o9 Solutions

$178.28K - $245.14K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our ... Explore new business opportunities and develop them in close partnership with o9 Client Manager

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$24K

$107.8K

$177.5K

How much do client delivery director jobs pay per year?

As of May 31, 2026, the average yearly pay for client delivery director in the United States is $107,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $151,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Delivery Director, and why are they important?

To thrive as a Client Delivery Director, you need strong project management expertise, deep industry knowledge, and a background in business administration or related fields. Familiarity with project management tools (such as Jira or Asana), CRM systems, and often certifications like PMP or ITIL are typically required. Exceptional leadership, negotiation, and communication skills set top performers apart, enabling them to manage teams and client relationships effectively. These skills and qualities are crucial for ensuring projects are delivered on time, within budget, and to the client's satisfaction, driving retention and organizational success.

How does a Client Delivery Director typically collaborate with internal teams to ensure project success?

A Client Delivery Director works closely with cross-functional teams, such as project managers, account executives, and technical specialists, to align resources and project goals with client expectations. They facilitate regular status meetings, help resolve bottlenecks, and ensure all stakeholders are informed and engaged throughout the delivery process. This role often involves balancing client needs with team capacity, fostering open communication, and proactively identifying risks to maintain project timelines and quality standards. Effective collaboration is crucial for building trust with both clients and internal teams, leading to successful project outcomes.

What does a Client Delivery Director do?

A Client Delivery Director oversees the successful delivery of products or services to clients, ensuring projects are completed on time, within scope, and to the client's satisfaction. They manage client relationships, lead cross-functional teams, and coordinate resources to meet contractual obligations and service level agreements. Additionally, they address any issues that arise during the delivery process and work proactively to improve client experience and operational efficiency.

What is the difference between Client Delivery Director vs Project Manager?

AspectClient Delivery DirectorProject Manager
Primary FocusOversees client relationships and delivery strategiesManages specific projects' scope, schedule, and resources
ResponsibilitiesEnsures overall client satisfaction and delivery successExecutes project plans, manages teams, and controls budgets
CredentialsTypically requires extensive experience in delivery and client managementOften requires PMP or similar project management certifications
Work EnvironmentSenior leadership, client-facing, strategicProject teams, operational, tactical

The main difference is that a Client Delivery Director focuses on strategic client relationships and overall delivery success, while a Project Manager handles the day-to-day management of individual projects. Both roles require strong communication and organizational skills, but the Director operates at a higher, more strategic level.

What cities are hiring for Client Delivery Director jobs? Cities with the most Client Delivery Director job openings:
What are the most commonly searched types of Client Delivery jobs? The most popular types of Client Delivery jobs are:
What states have the most Client Delivery Director jobs? States with the most job openings for Client Delivery Director jobs include:
Client Delivery Director jobs near you

Client Delivery Manager

CXponent

Remote

Full-time

Posted 11 days ago

Job description

The Client Delivery Manager ensures CXponent's consulting and brokerage projects are delivered on time, on budget, and to the highest standards of quality and client care. Acting as a billable project manager or in an oversight capacity, this person keeps distributed stakeholders aligned, accountable, and moving forward. They balance structure with strong people skills-driving results while building trust and positive relationships with clients, partners, and colleagues.
Role of the Client Delivery Manager
Project Conductor and Client Champion
This role orchestrates complex projects with precision, ensuring all stakeholders play their part while keeping clients confident and supported from start to finish.
Key Responsibilities
Project Oversight & Delivery
  • Manage client projects from kickoff through completion, ensuring scope, budget, and timelines are met.
  • Serve as the project manager on select engagements, providing hands-on leadership.
  • Oversee partner-led delivery to ensure quality, accountability, and consistency with CXponent standards.
  • Anticipate risks, resolve issues quickly, and escalate when necessary to protect client outcomes.

Client Experience
  • Act as the primary point of contact for clients during engagements.
  • Set clear expectations, provide proactive updates, and maintain transparency throughout the project lifecycle.
  • Ensure clients feel supported, heard, and confident in CXponent's ability to deliver.
  • Contribute directly to improved client satisfaction and higher NPS scores.

Collaboration & Coordination
  • Align with internal practice leaders, sales teams, and Client Success to ensure smooth project handoffs.
  • Coordinate with partner resources, ensuring responsibilities are clear and deliverables are met.
  • Drive accountability across distributed teams, balancing diplomacy with firm project discipline.
  • Share lessons learned and feedback to strengthen CXponent's delivery frameworks.

Process & Methodology
  • Apply CXponent's delivery methodologies and contribute to their continued evolution.
  • Document and track project performance, highlighting successes and identifying areas for improvement.
  • Support the growth of CXponent's Project Management Office (PMO) by shaping best practices.
  • Help build scalable processes that enable consistent, predictable project outcomes.
Core Objectives
Project Excellence
  • Deliver projects on time, within scope, and on budget.
  • Maintain high quality standards across internal and partner-led work.
  • Build trust and accountability with all project stakeholders.

Client Success
  • Strengthen CXponent's reputation by ensuring exceptional client experiences.
  • Anticipate client needs and proactively address challenges.
  • Contribute to higher NPS scores and long-term client loyalty.

Collaboration & Accountability
  • Align cross-functional teams and partners to project goals.
  • Hold stakeholders accountable with clear communication and follow-through.
  • Share insights to continuously improve CXponent's delivery playbooks.

Scalability & Efficiency
  • Support the evolution of CXponent's PMO into a center of delivery excellence.
  • Apply repeatable practices that improve project predictability and efficiency.
  • Help scale CXponent's ability to manage more projects without sacrificing quality.
Long-Term Vision
The Client Delivery Manager helps evolve CXponent's delivery model into a true competitive advantage. By blending structure, accountability, and client care, this role ensures projects are delivered more efficiently and consistently, while reinforcing CXponent's reputation for excellence. Over time, the role will elevate the impact of the Project Management Office, drive higher client satisfaction, and position CXponent as the consulting partner known for getting things done-while making the process smooth and collaborative for everyone involved.
Background Profile
Strong project operator and client-facing PM, hands-on but adaptable
  • 7-12 years of project management experience in consulting, professional services, or tech implementations.
  • Track record managing client-facing projects: budgets, scope, multi-stakeholder communication
  • Comfortable working with subcontractors/partners, holding them accountable without direct management authority.
  • Strong knowledge of delivery methodologies (PMI/PMP, Agile, hybrid), but able to flex and adapt to client/partner styles.
  • Has carried billable responsibility as a PM in prior roles.

Likely backgrounds:
  • Project Manager/Senior PM in a consulting or professional services firm.
  • Engagement Manager at a SaaS or CX/CCaaS vendor.
  • Program Manager/Delivery Manager at a systems integrator or managed services provider.

Bonus:
Familiarity with CX, CCaaS/UCaaS, or automation/AI projects, IT Infrastructure (but not strictly required).
GWC Role Definition
Gets It
  • Understands how to run complex client projects from kickoff through delivery.
  • Sees the full picture of consulting and brokerage engagements-balancing scope, budget, timelines, and client expectations.
    Recognizes the importance of partner management and knows how to keep distributed stakeholder groups aligned and accountable.
    Grasps CXponent's standards of client care, profitability, and delivery consistency.
Wants It
  • Enjoys the challenge of leading projects where multiple stakeholders, vendors, and moving pieces come together.
    Takes pride in delivering on promises-on time, on budget, and with quality.
  • Finds satisfaction in building strong client relationships and being the go-to person for project clarity and progress.
    Wants to contribute to CXponent's growth by refining delivery practices and raising client satisfaction.
Capacity to Do It
  • Skilled in project management methodologies with a track record of successful delivery.
  • Strong communicator, capable of balancing diplomacy with accountability across clients, partners, and internal teams.
  • Adept at identifying risks early and resolving issues quickly.
  • Able to manage billable project responsibilities while also providing oversight across partner-led work.
  • Equipped with the organizational discipline and interpersonal skills to keep projects predictable and clients confident.

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