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Client Customer Manager Jobs in Raleigh, NC (NOW HIRING)

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Manage client relationships through personal contact * Lead IT discussions during Business Reviews ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of ... Responsible for site visits and client retention * Monitor and improve branch KPIs, including sales ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of ... Responsible for site visits and client retention * Monitor and improve branch KPIs, including sales ...

Canteen

ROUTE MANAGER

Garner, NC · On-site

ROUTE MANAGER Pay Grade: 12 Growth. Opportunity. Excellence. Canteen brings break time to everyone ... You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of ... Responsible for site visits and client retention * Monitor and improve branch KPIs, including sales ...

defi AUTO LLC

Client Service Executive

Raleigh, NC · On-site

$82K - $117K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... As a Client Service Executive within the Managed Servicing business, you operate in a highly ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Raleigh, NC

Client Customer Manager information

See Raleigh, NC salary details

$57.8K

$68K

$76.3K

How much do client customer manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client customer manager in Raleigh, NC is $68,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $72,900.00 per year, depending on experience, location, and employer.

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is client manager a good job?

A client manager is responsible for maintaining relationships with clients, ensuring their needs are met, and supporting business growth. The role often requires strong communication, problem-solving skills, and industry knowledge, with opportunities for advancement and performance-based compensation. It can be a rewarding career for those who enjoy client interaction and strategic planning.

What does a customer manager do?

A client customer manager oversees relationships with clients to ensure their needs are met, address concerns, and promote customer satisfaction. They often coordinate with sales, support, and account teams, using communication and problem-solving skills to maintain long-term partnerships.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in Raleigh, NC? For Client Customer Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Raleigh, NC look for? The top searched job categories for Client Customer Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Customer Manager jobs? Cities near Raleigh, NC with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Institutional Client Management Consultant

Institutional Client Management Consultant

CAPTRUST

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview
WHO are we looking for?
CAPTRUST is seeking a Institutional Client Management Consultant who will work with one to several financial advisors to service and retain institutional client relationships. These relationships may consist of corporate retirement plan investment committees, human resource or employee benefit contacts, and external vendor partners. The candidate must maintain the highest professional and ethical standards, be well-organized, service- oriented, and capable of performing under tight deadlines. Primary responsibilities may include the following, among others:
Responsibilities
  • Deliver exceptional service as part of a team and become a trusted partner to a dedicated Financial Advisor(s) in managing his/her book of business and building client relationships
  • Aid in the retention of existing client relationships by working with internal business partners to address all client questions, requests, and day to day service needs; inclusive but not limited to assistance with plan provisions, investments, transactions, and deliverables
  • Assist with new or existing client conversion/transition process by coordinating the efforts of internal (research, operations, marketing, and participant education) and external business partners. In conjunction with Financial Advisor, communicate recommendations and the timeline to all stakeholders
  • Assist in the creation of sales presentations such as pitch books and RFP responses for prospective new clients and existing clients
  • Develop, compile, and ensure accuracy of quarterly and ad-hoc/client specific reports, spreadsheets, and presentations with minimum supervision, while also overseeing the critical maintenance of client files and records
  • Build and strengthen relationships with external business partners such as custodians, recordkeepers, third party administrators, and investment managers to facilitate efficient and accurate execution of any objectives for our shared clients

Qualifications
Minimum Qualifications:
  • A minimum of 6+ years experience working in client services for an organization that provides retirement plan services for 401(k), 403(b), Non-Qualified or Defined Benefit plans
  • Understanding of retirement plans from an operational, record-keeping, and investment perspective
  • Proficiency in navigating CRM systems and MS Office Suite

Desired Qualifications/Skills:
  • Working knowledge of ERISA guidelines and regulations
  • Understanding of the various levels of investments including the fund managers and associated expenses; furthermore, how they fit into a plan's fund line-up and impact the plan participants
  • Experience working with financial advisors

WHAT can you expect from your career at CAPTRUST?
Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
Our Employee Benefits Package shows how much we value our team. Some benefits include:
  • Company discretionary bonus
  • Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
  • Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
  • Paid time off (PTO) or Paid Sick Leave (PSL)s

WHERE will you be working?
We have openings in the following CAPTRUST office locations:
4208 Six Forks Rd #1700 | Raleigh, NC 27609
Or
4201 Congress St #160 | Charlotte, NC 28209
Due to the nature of the role, this is not a remote or work from home position, however there is flexibility.
HOW do we build a world class organization one brick at a time?
We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
Are you the next brick?
To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
  • Ability to build successful, collaborative, and trusting relationships
  • Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
  • A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
  • Inherent desire to give back to our communities and enrich the lives of those around us
  • An other-centered mindset
  • Integrity through maintaining objectivity

EEO/Diversity Statement:
At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #mid-senior
This position will remain open until filled.

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