Client Communications Coordinator Jobs (NOW HIRING)

About Us

Canopy Management Group is an accredited Association Management Company (AMC) based in Springfield, MA. We partner with associations, nonprofits, professional societies, and member organizations to provide customized operational and strategic support that helps industries and communities thrive.

Our work is relationship-driven, collaborative, and intentionally personalized. We support organizations across a wide range of industries by helping strengthen member engagement, leadership development, education, events, communications, and operations.

At Canopy, we believe strong communities create stronger organizations and industries. We build long-term partnerships with the clients we serve and work closely with leadership, volunteers, and members to create meaningful impact.

We’re a collaborative team that values curiosity, accountability, quality, continuous growth, and community-building. Every team member contributes to the relationships and support structures that help our clients succeed.

What You’ll Do as Communications Coordinator

In this role, you’ll build an understanding of your clients – their audiences, goals, and the communities they serve – and help bring their communications to life. You’ll support efforts that strengthen connections, engage members, and move each organization’s work forward.

You’ll create and coordinate a variety of communications, from emails and newsletters to website updates and campaign materials, while helping manage projects across multiple clients. You’ll partner closely with teammates, clients, and volunteer leaders to ensure everything is clear, organized, and aligned with each organization’s voice.

No two days are the same- you might be planning a content calendar, drafting a campaign, or supporting event communications. This is a great opportunity for someone who enjoys balancing creativity and organization in a collaborative, relationship-driven environment.

Who Is the Perfect Candidate for This Role?

You may currently work in communications, marketing, membership services, public relations, or client services and are looking for a role where you can contribute more strategically, build stronger relationships, and work on a broader variety of projects.

You enjoy balancing creativity with organization. You’re proactive, thoughtful, and able to manage multiple priorities while maintaining strong attention to detail. You communicate clearly, collaborate well with others, and take ownership of your work.

You’re someone who naturally thinks beyond the immediate task, considering how communications support engagement, strengthen communities, and help organizations achieve long-term goals.

Most importantly, you enjoy relationship-driven work and want to be part of a team that values collaboration, continuous improvement, and meaningful partnership.

Responsibilities

Communications & Content Development

• Draft and distribute communications for clients, including newsletters, promotional emails, website updates, blogs, social media posts, announcements, and member communications.
• Support the development and execution of communication plans and marketing campaigns across multiple client accounts.
• Maintain communication calendars and coordinate content schedules to ensure timely delivery of materials.
• Assist in developing content that supports member engagement, event attendance, industry awareness, and organizational goals.
• Ensure communications align with each client’s brand voice, messaging, and objectives.
• Proofread and edit communications for grammar, formatting, consistency, and accuracy.

Digital Communications & Marketing Support

• Coordinate email marketing campaigns, including drafting content, formatting, scheduling, testing, and reporting.
• Support website content updates and ongoing maintenance of digital communication platforms.
• Assist with social media content planning, scheduling, and engagement tracking.
• Monitor communication analytics and assist in preparing reports related to email performance, website traffic, and audience engagement.
• Identify opportunities to improve communication processes, audience engagement, and content effectiveness.

Project Coordination & Client Support

• Manage communication project timelines and ensure deliverables are completed on schedule.
• Collaborate with internal teams, clients, and external partners to gather content, approvals, and project information.
• Participate in client meetings and support communication-related follow-up items and action steps.
• Support conference, webinar, and event communications, including promotional materials, attendee communications, and post-event follow-up.
• Maintain organized records of communication assets, calendars, templates, and project materials.
• Serve as a collaborative team member and contribute wherever needed to support client success.

Compensation & Benefits:

• $23-25/hour ($48,000-$52,000 annually)
• Comprehensive medical insurance
• Employer-funded Health Reimbursement Arrangement (HRA)
• Dental & vision insurance
• Employer-paid basic life and AD&D insurance, with optional additional voluntary coverage
• Long-term disability coverage providing income protection
• Flexible Spending Account (FSA) with pre-tax savings for healthcare and dependent care expenses
• 401k retirement plan with company match
• Paid vacation, sick, holidays, plus summer Half-Fridays and volunteer time off
• Company-sponsored donation matching program (up to $250 annually) to support the causes you care about
• Enjoy a well-stocked office kitchen (coffee, espresso, snacks), and occasional team lunches and fun events

• 2-4 years of experience in communications, marketing, public relations, content marketing, or a related field.
• Bachelor’s degree in communications, marketing, public relations, journalism, English, or a related field preferred.
• Experience supporting communications for associations, nonprofits, agencies, or member-based organizations is a plus.
• Experience coordinating multiple communication projects and deadlines simultaneously.
• Familiarity with email marketing platforms, website content management systems, and social media platforms preferred.
• Strong written and verbal communication skills with the ability to adapt tone and messaging for different audiences and organizations.
• Excellent proofreading and editing skills with strong attention to detail.
• Strong organizational and project coordination skills, including the ability to manage multiple deadlines and priorities.
• Ability to create engaging content for email, web, newsletters, social media, and promotional campaigns.
• Comfortable collaborating with clients, volunteer leaders, vendors, and internal teams.
• Ability to think proactively and contribute ideas that support engagement and communication goals.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, Teams, and SharePoint).
• Experience with email marketing platforms such as Constant Contact, Mailchimp, or similar tools.
• Familiarity with website content updates and basic content management systems.
• Understanding of social media scheduling and communication best practices.
• Ability to work independently while contributing collaboratively within a team environment.
• Strong time management skills and ability to maintain accuracy in a fast-paced environment.
• Must reside in the Springfield, MA area. This position is in-person in Springfield, MA with option to work 1-2 days from home per week after successful onboarding & training.