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Cleveland Marriott Jobs (NOW HIRING)

Buffalo Lodging Associates

General Manager

Solon, OH · On-site

SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139 Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true ...

Spa at the Del Monte

Front Desk Clerk

Beachwood, OH · On-site

$13.50 - $16.50/hr

We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk of this exciting Residence Inn Cleveland Beachwood. Residence Inn by Marriott is an extended ...

Savour Hospitality

Outlets Supervisor

Cleveland, OH · On-site

$24/hr

Position Overview The Outlets Supervisor is responsible for assisting the Outlets Operations management team in overseeing the operations and staff in the Marriott Cleveland Downtown at Key Tower ...

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Cleveland Marriott information

How many PTO days does Marriott give?

Employees at the Cleveland Marriott typically receive paid time off (PTO) based on their length of service and company policies, which generally start at around 10 to 15 days annually for new employees. PTO accrual increases with years of service, and some positions may also include additional leave benefits such as holidays and sick days. Specific PTO policies can vary and are detailed in employee handbooks or during onboarding.

What opportunities for career advancement are available for employees at Cleveland Marriott hotels?

At Cleveland Marriott hotels, employees have access to a variety of career growth opportunities, including internal training programs, mentorship initiatives, and the ability to apply for promotions within the Marriott network. Team members are often encouraged to cross-train in different departments, which helps broaden their skill sets and prepare for supervisory or managerial roles. Additionally, Marriott’s global presence allows for the possibility of transfers to other locations or brands within the company, supporting long-term career progression.

What is the difference between Cleveland Marriott and Cleveland Marriott Front Desk Agent?

AspectCleveland MarriottCleveland Marriott Front Desk Agent
Primary RoleHotel management and operationsGuest check-in/check-out, customer service
Required CredentialsHospitality management degree or experienceHigh school diploma; customer service skills
Work EnvironmentHotel management offices, staff meetingsFront desk, lobby area
Industry UsageHotel chain managementGuest services within the hotel

The Cleveland Marriott refers to the hotel property and its management team, focusing on overall operations. The Cleveland Marriott Front Desk Agent is a specific role within the hotel, responsible for guest services at the front desk. While both are part of the same hotel industry, the Cleveland Marriott encompasses broader management functions, whereas the Front Desk Agent handles guest interactions directly.

Is it hard to get a job at Marriott?

Getting a job at Marriott can be competitive, especially for entry-level positions, and often requires relevant experience, good customer service skills, and a professional interview. The hiring process typically involves submitting an application, possibly completing assessments, and attending interviews. Having certifications such as ServSafe or hospitality experience can improve chances of selection.

What jobs are in demand?

In Cleveland, hospitality roles such as hotel staff, front desk agents, and maintenance workers are in high demand, especially in the hotel industry. Additionally, positions in customer service, food service, and management are sought after, often requiring strong communication skills and experience in service environments.

What are the key skills and qualifications needed to thrive as a Hotel Front Desk Agent at Cleveland Marriott, and why are they important?

To thrive as a Hotel Front Desk Agent at Cleveland Marriott, you generally need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hotel management software such as Opera or Marriott’s proprietary systems, along with basic computer skills, is typically required. Exceptional communication, problem-solving ability, and a friendly, professional demeanor are crucial soft skills for this role. These qualifications ensure efficient guest check-in/out, a positive guest experience, and smooth hotel operations.

What is the Cleveland Marriott and what services does it offer?

The Cleveland Marriott is a full-service hotel located in downtown Cleveland, Ohio. It offers a range of accommodations for business and leisure travelers, including guest rooms and suites, on-site dining options, meeting and event spaces, a fitness center, and amenities such as free Wi-Fi. The hotel is situated close to popular attractions like the Rock & Roll Hall of Fame and Progressive Field, making it a convenient choice for visitors. Additionally, the Cleveland Marriott provides services like concierge assistance, room service, and event planning support for conferences or weddings.

Can you work at Marriott with no experience?

Entry-level positions at Marriott, including roles at the Cleveland Marriott, often do not require prior experience. Employers typically provide on-the-job training, and qualities like good customer service and a positive attitude are valued. Some roles may have specific requirements, but many entry-level jobs are accessible to applicants without previous experience.
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Cleveland Marriott jobs near you
General Manager

General Manager

Buffalo Lodging Associates, LLC

Solon, OH

Full-time

Posted 14 days ago

Job description

SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

  • Weekly pay
  • Paid vacation, sick days and holidays
  • Medical, dental, vision insurance
  • 401K Retirement plan with company match
  • Travel discounts on our branded properties
  • Career growth opportunities

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

  • Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
  • Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
  • Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
  • Managing loss prevention and risk management policies, safety standards and claims reporting
  • Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
  • Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
  • Take part as a leader in the community and maintain a positive image for the property and BLA;
  • Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
  • Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

  • Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
  • Extensive experience with rooms and F&B.
  • Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
  • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
  • Expertise in standard hotel management systems.
  • Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.