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Claims Representative Auto Jobs (NOW HIRING)

Sedgwick

Claims Representative, Auto | Remote

$50K - $55K/yr

... Claims Representative, Auto | Remote PRIMARY PURPOSE : To analyze and process low to mid-level auto and transportation claims. ESSENTIAL FUNCTIONS and RESPONSIBILITIES * Processes auto property ...

Sedgwick

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

York Risk Services

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

Sedgwick

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

York Risk Services

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

York Risk Services

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

Sedgwick

$50K - $55K/yr

... Claims Representative, Auto | Property Damage PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes ...

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Claims Representative Auto information

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How much do claims representative auto jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for claims representative auto in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Representative Auto, and why are they important?

To thrive as a Claims Representative Auto, you need a solid understanding of insurance policies, claim investigation processes, and relevant state regulations, typically supported by a high school diploma or associate degree. Familiarity with claims management software, estimating tools like CCC One, and sometimes an adjuster’s license are commonly required. Strong attention to detail, negotiation abilities, and excellent customer service skills help you stand out in handling client interactions and resolving disputes. These competencies are vital for ensuring accurate claim resolutions, mitigating fraud, and delivering positive customer experiences in a fast-paced environment.

What are some common challenges a Claims Representative Auto might face in their day-to-day work?

As a Claims Representative Auto, you may frequently encounter challenges such as managing multiple complex claims simultaneously, communicating effectively with policyholders who may be upset or stressed, and navigating varying state insurance regulations. The role often requires balancing empathy with efficiency, as you must gather accurate information, assess damages, and resolve claims promptly. Developing strong organizational and interpersonal skills will help you overcome these hurdles and ensure positive outcomes for both customers and your organization.

What does a Claims Representative Auto do?

A Claims Representative Auto is responsible for handling and processing auto insurance claims. They investigate the circumstances of automobile accidents, assess damage to vehicles, determine liability, and work with policyholders, repair shops, and other parties to settle claims efficiently. Their role includes gathering necessary documentation, negotiating settlements, and ensuring that claims are resolved according to company policies and legal requirements. Excellent communication and customer service skills are essential in this position.

What is the difference between Claims Representative Auto vs Claims Adjuster Auto?

AspectClaims Representative AutoClaims Adjuster Auto
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; insurance adjuster license often preferred or required
Work EnvironmentOffice setting, customer interactions, claims processingField work, inspecting vehicles, assessing damages
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonYesYes

Claims Representative Auto typically handles customer service, policy explanations, and initial claim intake, often working in an office environment. Claims Adjuster Auto focuses on inspecting damages, assessing vehicle repairs, and determining claim payouts, often working in the field. Both roles require insurance knowledge, but Claims Adjusters usually need specific licensing and field experience. Understanding these differences helps job seekers find the right position in the auto insurance industry.

More about Claims Representative Auto jobs
What states have the most Claims Representative Auto jobs? States with the most job openings for Claims Representative Auto jobs include:
What job categories do people searching Claims Representative Auto jobs look for? The top searched job categories for Claims Representative Auto jobs are:
Claims Representative Auto jobs near you
Office Claims Representative - Auto Claims

Office Claims Representative - Auto Claims

Virginia Farm Bureau

Richmond, VA • Hybrid

Other

Medical, Dental, Retirement, PTO

Posted 3 days ago

Virginia Farm Bureau rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 260 rated insurance

Job description

As a part of our friendly and collaborative claims team, the Auto Office Claims Representative works with our members to support their claims evaluation and provide settlement support. Members of this diverse team share their knowledge and work together to serve out client communities and policy holders.

If you like helping solve problems, collaborating with teammates and business partners, and working on a team, here is a little more about the role:

Position: Full Time, Salaried opportunity with benefits Plan

Location: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

Schedule: Monday - Friday 8 am-4:30 pm, schedule supports a 37.5 hr work week

Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.

POSITION SUMMARY

The "OCR" handles physical damage claims and provides efficient settlements in accordance with company procedures.

PRIMARY DUTIES

  • Review, evaluate and adjust claims for payment by following procedures (verifying coverages, estimates, bills and other data).
  • Maintain timely contact with insureds and claimants.
  • Evaluate and direct field claims to appropriate claims representative when required.
  • Develop professional relationships with car rental, auto body shops and contractors.
  • Diary and reserve open claims, set up new claims and process incoming mail daily.
  • Make rental car reservations, extensions and payments in accordance with company procedures.
  • Schedule appointments for drive-in claims service.
  • Evaluate and make total loss settlements
  • Process salvage on total loss vehicles
  • Write estimates on damaged vehicles, as required

ADDITIONAL DUTIES

  • Answer inquiries from agents and insureds on coverages and procedures.
  • Maintain logs and other records as required.
  • Maintain knowledge of company procedures and the Unfair claims Practices Act.
  • All other duties as assigned by the supervisor to include collaborating on programs and projects with team members

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum 1-3 years of property and casualty claims experience

MINIMUM SKILL QUALIFICATIONS

  • Proven customer focus and ability to engage with customers and vendors
  • Excellent oral and written communication skills
  • Strong MS Office skills (Word, Excel)
  • Proven ability to work well both independently and in a team environment
  • Strong organizational skills
  • Proven ability to be flexible and handle multiple tasks
  • AIC, INS, or I-Car Platinum experience a plus, but not required

BENEFITS OVERVIEW

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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