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Claims Representative Auto Jobs (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

Sedgwick

Claims Representative, Auto

$50K - $55K/yr

Claims Representative, Auto Primary Purpose Of The Role: To analyze and process low to mid-level auto and transportation claims. Essential Responsibilities May Include: * Processes auto property ...

Sedgwick

Claims Representative, Auto

Austin, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Houston, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Madison, WI · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

San Antonio, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Milwaukee, WI · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Wausau, WI · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Fort Worth, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto

Dallas, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

Sedgwick

Claims Representative, Auto | PIP

$60K - $65K/yr

Claims Representative, Auto | PIP Primary Purpose Of The Role: To evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal ...

Sedgwick

Claims Representative, Auto | PIP

Tallahassee, FL · On-site

$60K - $65K/yr

... Claims Representative, Auto | PIP PRIMARY PURPOSE OF THE ROLE: To evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal ...

Sedgwick

Claims Representative, Auto | PIP

Cleveland, OH · On-site

$60K - $65K/yr

... Claims Representative, Auto | PIP PRIMARY PURPOSE OF THE ROLE: To evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal ...

Sedgwick

Claims Representative, Auto | PIP

Columbus, OH · On-site

$60K - $65K/yr

... Claims Representative, Auto | PIP PRIMARY PURPOSE OF THE ROLE: To evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal ...

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Claims Representative Auto information

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How much do claims representative auto jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for claims representative auto in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims representative auto, and why are they important?

To thrive as a Claims Representative Auto, you need a solid understanding of insurance policies, claim investigation processes, and relevant state regulations, typically supported by a high school diploma or associate degree. Familiarity with claims management software, estimating tools like CCC One, and sometimes an adjuster’s license are commonly required. Strong attention to detail, negotiation abilities, and excellent customer service skills help you stand out in handling client interactions and resolving disputes. These competencies are vital for ensuring accurate claim resolutions, mitigating fraud, and delivering positive customer experiences in a fast-paced environment.

What are some common challenges a claims representative auto might face in their day-to-day work?

As a Claims Representative Auto, you may frequently encounter challenges such as managing multiple complex claims simultaneously, communicating effectively with policyholders who may be upset or stressed, and navigating varying state insurance regulations. The role often requires balancing empathy with efficiency, as you must gather accurate information, assess damages, and resolve claims promptly. Developing strong organizational and interpersonal skills will help you overcome these hurdles and ensure positive outcomes for both customers and your organization.

What does a claims representative auto do?

A Claims Representative Auto is responsible for handling and processing auto insurance claims. They investigate the circumstances of automobile accidents, assess damage to vehicles, determine liability, and work with policyholders, repair shops, and other parties to settle claims efficiently. Their role includes gathering necessary documentation, negotiating settlements, and ensuring that claims are resolved according to company policies and legal requirements. Excellent communication and customer service skills are essential in this position.

What is the difference between Claims Representative Auto vs Claims Adjuster Auto?

AspectClaims Representative AutoClaims Adjuster Auto
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; insurance adjuster license often preferred or required
Work EnvironmentOffice setting, customer interactions, claims processingField work, inspecting vehicles, assessing damages
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonYesYes

Claims Representative Auto typically handles customer service, policy explanations, and initial claim intake, often working in an office environment. Claims Adjuster Auto focuses on inspecting damages, assessing vehicle repairs, and determining claim payouts, often working in the field. Both roles require insurance knowledge, but Claims Adjusters usually need specific licensing and field experience. Understanding these differences helps job seekers find the right position in the auto insurance industry.

More about Claims Representative Auto jobs

What states have the most Claims Representative Auto jobs?

States with the most job openings for Claims Representative Auto jobs include:

What job categories do people searching Claims Representative Auto jobs look for?

The top searched job categories for Claims Representative Auto jobs are:

Claims Representative Auto jobs near you
Infographic showing various Claims Representative Auto job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,091 per year, or $24.6 per hour.

Claims Representative - Auto

SET SEG

East Lansing, MI • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Title: Auto Claims Representative
Reports To: Claims Manager
Location: East Lansing, MI
Department: Property/Casualty & Workers’ Compensation
SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with additional exposure to small property damage claims based on business needs. This role serves as a primary point of contact for members and plays a key role in delivering high-quality customer service through timely communication, sound judgement, and consistent adherence to organization standards. This position requires the ability to balance efficiency with accuracy while maintaining detailed documentation and compliance with applicable laws, regulations, and internal claims handling guidelines.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
  • Investigate, evaluate and process assigned auto physical damage and small property damage claims. 
  • Serve as a primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations. 
  • Provide high-quality customer service in a fast-paced environment.
  • Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
  • Maintain accurate, timely, and well‑organized documentation within the claims management system while managing multiple active claims concurrently.
  • Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
  • Assign and coordinate vendors for claim-related activities and manage incoming vendor reports.
  • Ensure claims are handled in compliance with applicable laws, regulations, and internal claims handling standards, with an emphasis on quality and consistency.
  • Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
  • Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
  • Deliver clear, accurate, and customer‑friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
  • Collaborate closely with internal teams, including risk control, underwriting, and claims leadership to support effective claim outcomes.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Bachelor’s degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
  • Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer‑focused communication to members, vendors, and internal stakeholders.
  • Strong organizational and time‑management skills, including the ability to prioritize, multitask, meet deadlines, and independently follow up on open items.
  • Maintain a high level of professionalism.
  • Proficiency in Microsoft Office applications, including Excel and Word, with the ability to use technology effectively to document, track, and communicate claim activity.
  • Commitment to continuous learning including willingness to participate in ongoing education with industry recognized training (IIA, AIC or INS or other relevant claims designations).

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Ability to travel to various locations throughout Michigan as needed. Punctual, regular, and consistent attendance is required. 
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
 

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